Western Dental

Do not go to any Western dental! Fair warning now. I had work done at the escondido office and they drilled my teeth to the point I needed a root canal. It’s not very clean either. Spats of blood on the walls. They had to send me to the san marcos location and I was sent home with my root canal half done for a week. I cried and went back for them to pull it. No medicine offered or anything. They wouldn’t pull the tooth either. I went back in to finish the root canal I was their 5 hrs. Worst experience ever. To me western dntal always had random dentist coming and going. It’s more like a training office for newbies. If I could give zero stars I would point blank.

I am still completely happy with this office and the staff! I know W.D. doesn’t have the best reputation and we have been to another location a few years ago and weren’t happy at all but the San Marcos location is excellent! What are you going to do when your insurance is thru W.D. We have awesome insurance coverage thru the union but I had to have some extensive work done and without insurance the price would have been very expensive but due to our coverage it was still not cheap but they offer two different payment plans which made it very affordable. Dr. Novicio has been deployed, so Dr Ram has taken her place and she is awesome. Three trips, major work done and absolutely NO PAIN, she numbs you up so well. Her assistant, Francis, is great. The office staff is great, forgive me but I can only remember Myra’s name. I have yet to have any issues here and have no hesitation going back. No complications, happy customer!

In my first review I expressed how frustrated I was with this dentist but as soon as I was seen they were quick and professional about the whole process. It definitely changed my opinion for the better about them.

I had my tooth cleaning an appointment at 1 pm. I waited in the lobby more than one hour, and a girl called me come in, they take a X– Ray and cleaned tooth finished after 4 pm already. There take more than 3 hours for waiting???
The Doctor cleaned my tooth only 5 minutes and make me hurt ??? That was very bad experience in western dental.

(6 – 8 months ago) Went there the first time because of the prices… had to return because of a painful tooth. They said the fill didn’t set right and the tooth was decaying under the fill. They redid it, told me I wouldn’t need pain meds.. Freaking hurt like hell, and no discount on my bill (YES $ 500 to fix their f-​up AND. if pain meds are free you shouldn’t EVER put someone through that pain.)
Now, will be going to a new dentist (to likely pull) for the same tooth! Lesson learned: your teeth are worth every penny you pay for them!!!

I am not able to give 0 stars, so they got 1. This office staff should be cleaned out and replaced with people who actually care about customer service. My boyfriend tried to get some basic things taken care of and they messed up and complicated every step, every time. Multiple cancellations because the Dr on that day «couldn’t» do what he was having No antibiotics for an infection. Wrong estimates ??? Nothing could be done correctly worst of all is the «manager» Illiana. She was so negative and aggressive that I was literally reduced to tears when trying to get through a financial transaction with her. She nearly made the Dr refuse to treat him because we were «not comfortable «with the way they did business? After I paid her. I felt like I was in an episode of Mean Girls. Please spare yourself the headaches and go elsewhere.

If you’re a good parent you will never take your child to this office. I took my son into their office for orthodontics evaluation. We waited about a half an hour in an open area where our conversation was readily available for everyone else to hear. There are no private rooms. There is no privacy in this office. A man whom I presume was the dentist came over after approximately 30 minutes he did not even introduce himself nor did they take any xrays. The dentist spent all of maybe three minutes a maximum of 5 on our consultation. Penis advice was to pull two teeth and bring the rest of the teeth closer together. Understandably I was baffled when I questioned to Dennis if this is a common practice he replied yes. I asked him if there was an alternative to pulling teeth and he replied no. After this visit I took my son for to further consultations at other orthodontists. Both of these orthodontist spent over an hour on a consultation taking xrays and going over the procedure in detail. Both of them said that pulling teeth is always a last resort. So basically Western dental is like the Chop Shop of orthodontist. Get it done the easiest fastest way possible. What is ironic is there a cheap way of doing things was actually the most expensive quote I got. Both of the other orthodontist for far more professional took a greater interest in my sons well being took the time to answer our questions and they’re actually charging less.

They’ve improved their service a lot. The service is quick, the bad thing is that they don’t have a lot of orthodontist but everything else is fine.

My appointment this morning was at 9:30am. I filled out paperwork and was done by 9:35am. A new patient also came after I checked in to fill out paperwork. He was taken in before me, and I waited an hour and ten minutes in the waiting room without being a called. When I asked how much longer it would take, they said it depended on when they were done with the other new patient. I was not going to wait another hour! This place is ridiculous. Don’t count on coming here if you have things throughout the day!

Pleasantly surprised by this dental practice. I wasn’t expecting a good experience since they take all insurance (MediCal) and often these kinds of places try to extort money by finding dental work you need that isn’t covered by insurance. I hadn’t been to the dentist for 4 years so was ready for a list of things I should have done, and the «inspection» was thorough. Surprisingly, she said my teeth and gums were healthy. I didn’t really need any extra work. Also I have extremely sensitive teeth. The dentist explained it was from brushing too hard and gave me some tips on preventing further damage to the enamel which I was wearing down. She then instructed the hygienist to apply gel and be very careful so the cleaning wasn’t at all uncomfortable. All the staff was courteous and accommodating even though I got the time of my appointment wrong. I’m a tough critic but I will stay with this dental office.

They are RUDE! Called several times and they always have issues with their phones. Rude Receptionist and LONG WAIT… I will never got there AGAIN!

The San Marcos office was great the first few times my husband and I went. Had to wait in the waiting room for over an hour, each of us had appointments. Finally, after much complaining about the wait-​looks as though they have resolved that issue. We have been going to this office since December 2014-​many, many visits. I would get 3 or 4 landline calls reminding us of an appointment, plus 3 – 4 VM on our cell phones AND 3 – 4 emails, AND the same from the office in San Marcos. After about 4 visits, each of us-​the Dentists never knew what we came in for, told us different scenarios each time. Never could get them to decide, collectively on a firm plan. ¾ of our invoices were paid in cash. My husband has yet to receive the confirmation on a root/​canal or no root/​canal since January 2015. They make an appointment for him to confirm and when he gets there, they want to know, «so what are we doing today?» He has to take off work for these appointments AND he needs to tell them what they are supposed to being doing! We have already paid for a root/​canal in full! I have had the same problem with them as far as getting an appointment, sitting in the chair for 1 hour and the Dentists asking me, «so what are we doing today?» They are suppose to be getting me ready to finish my implants already ½ done. I had a number of teeth pulled also to be ready for new implants and had to make payments for that work already performed. Most of it had already been paid for in cash. I have been paying, on time each month. Last month I was in the hospital and was 3 days late. I got numerous phone calls again on my landline, cell and emails from a collection agency for Western-​WHAT? They also accessed my Credit Report! I won’t know until next month whether they put anything derogatory on it. I have exceptional credit and I better not get an inquiry or a late ding! We will not go back to them, either of us! We will be finding new Dentist’s that will accept our insurance and complete the work already started. The work they did do was satisfactory. The Dentists and that office are VERY disorganized.

The front desk was friendly and nice but they did get my appointments all wrong and mixed up. I spent almost three hours (2hr and 40minutes) waiting to get only x rays. The person that took my x rays was all over the place and couldn’t focus on getting the x rays done. It was an awful experience.

Like seriously my appointment was suppose to be at three pm. So, i got called in and did the xrays since it I’m new patient here. So right after 20 mins of the xrays i am still currently waiting on the orthodontist its currently 4:30pm. Before i moved up to san marcos the othodontist i had before i was in and out with in the hour.

I called their main phone number (think this was for all Western Dental locations) I have never been treated so rudely! I waited on hold for 15 minutes, then talk to some guy who didn’t give his name.
CSR: What can I help you with.
Me: um, hello… I just had a couple questions.
CSR: WHAT CAN I HELP YOU WITH!
Me: I’m a new patient and would like to…
CSR: *sighs* *hangs up*
Are you kidding me?!
I called the same number and got connected with someone else. I demanded to know who I was speaking to previously, but they would not give me any info. How do you expect to stay in business when you treat your perspective customers like this?

What a joke this place is. I went in because my insurance covers cleanings there. After X-​rays they took me back. They did the typical measurements (mine were 2 and 3 with a few 4 by the molars) then the dentist comes in telling me basically all my fillings need to be redone (I get that considering some are 15 years old) but some I will need root canals and crowns (not covered) Oh and I get no cleaning because I need a special cleaning (again not covered) Thinking this all couldn’t have happened in a years time, I call my old dentist that I’ve seen since childhood. I go see him today for a second opinion (mind you I am paying cash for this appointment with him) I get X-​rays done again, a cleaning which they said they should’ve given me and I come to find out I only need 1 filling and if I want I could replace a crown that a previous dentist put on backwards 3 years ago (that dentist is nowhere to be found). No root canals needed and definitely didn’t need the special deep clean.
THESE GUYS ARE CROOKS! Stay far far far away!

I can’t give this a star, I was going to the palm springs location, the worst dentists ever! They lie about dentical not covering things, they are blood sucking jerks, and you never see the same dentist twice!

Oceanside, Ca. I’ve been to few or more dentist’s office in the pass. I’m not a fan of them, nor do I go every 6 mos as recommended. Last week I had a painful procedure done I’m extremely happy and satisfied with DR. LE AND NADIA. They knew I was nervous all that went away. They took great care of me. I’ve been to another location in Riverside and was not treated as well. I’m going in for my check up today looking forward to seeing them!

I never write reviews but I am because I am happy with the service. The service was great! I chipped my front tooth in half and they took care of me right of way, same day appointment (Saturday afternoon). The dentist was a female and she was absolutely wonderful! She was very gentle, kind and professional! Prices are very reasonable and environment was very clean, major plus! One of the main reasons I am writing a review! (clean environment!)
I asked them upfront how much is the cost and what will be my experience; they were honest upfront after talking to the dentist, also with cost and explaining in detail.
The only down side I experience was the receptionists are on the phone so they are in a bit in a hurry. Other than that I am a very happy customer :)

Made a appointment at 500 to be seen to get my wisdom teeth removed 25 minutes later of waiting told that the oral surgeon is done for the day all right if they knew that he would be done after his previous surgery why would they set up that appointment this isn’t the first time happening either but guess what I’m stuck here until my braces are off I do not recommend this place for anyone.