Verizon

My family and I have been with Verizon for 12 years now and I have to say I have never received bad customer service either from representatives on the phone or in store.
A trip to the Verizon store was in need so the other day, I, along with my two daughters went in just to look at phones for our daughters, get some prices and information. That’s it. I was just looking for info. We were approached by a very nice young man, Christopher Samuel and told him all I need at the moment is some information and not looking into purchasing a phone that day. He was so accommodating and answered every question I had. There was not a moment that I felt rushed or felt like he was pushing to try and get me to purchase a phone. Chris was so patient and very helpful. He checked things on our account thoroughly to see what discounts/​benefits best fit our needs. Again, never did I feel like I was just a number and they were trying to get from one customer to another as quick as they could. In the end, we left and thought about our decision that night to purchase phones for our two daughters.
We decided to get the phones and came back the next day and Chris helped us again. The customer service we received from Christopher was excellent! If you need to go to the Verizon store here in San Marcos, please see Christopher Samuel. He will help you with your cell phone needs. He is patient with all your questions, explains everything so you can understand clearly and has such a very nice demeanor.
If somehow the manager of this store reads this… Please acknowledge Chris for his awesome customer service. You have a great employee and he is a wonderful asset to your store. Give him a raise as well! Thank you!

This place is a hard selling joint. Fast paced with lots of commotion and up-​selling going on. These folks get commission on anything and everything they can sell. I was given a «free» tablet with my new cell phone — but find out that I’m paying for it — monthly! Hello? Free? Why would I want to pay for a tablet when I just bought a smart phone that can do everything but boil water? Plus I have an iPad, two laptops and a stand alone! I wasn’t thinking — obviously. I feel like I was blindsided, taken advantage off and hood-​winked. Watch your back! I’m never going back — ever!

I posted a review just a week or so ago but I had to go back for an issue with my tablet. Once again I received AMAZING service. I’m not sure why this location receives poor reviews because every single time I come here the staff is ALWAYS helpful and friendly. Rita and Michael were great! I couldn’t ask for more! If you need to find a new Verizon store that can actually help you then check this place out. Maybe I won’t post this and keep the best kept secret in town all to myself!

Teach me to read the Unilocal reviews before coming into the store. My in-​store salesperson, Amanda, was fantastic, but the overall experience has been horrible. Verizon has had some system issues porting over numbers from other carriers, but their internal mistakes and utter lack of coordination with their Customer Care Center (800-​number) and Tier 2 tech support are ridiculous.
The store itself is nice and Amanda was great, but I highly recommend considering AT&T. If you decide to go with Verizon, make an appointment before going to the store or be prepared to wait.
Disappointing after all of Verizon’s advertising about superior quality and customer service.

My mother and I have a joint account with verizon. Recently my droid screen cracked so I got my moms OLD phone to replace old smashy-​face. We both went down there and was greeted by this amazing guy Chris. Listen, I wasn’t due for an upgrade for another year, but not only did I get to upgrade I got an amazing deal. Chris was super friendly and knowledgeable. I was able to get a new iPhone 6, an otterbox, a lifetime screen protector, a Samsung tablet and why not a car charger too for seriously like 140 TOGETHER. I know you might read this like «who cares, I got … «but finding a good deal with the bonus if super chill sales is such a good buying experience !

My husband and I went in to this store this past Saturday to upgrade our phones and talk about our phone plan. We got there early because — it’s a Saturday and we knew it would be busy. We had our toddler in tow and were prepared to wait and and make a day of being at Verizon. I was super impressed overall! We were seen right away. The store was busy but there were plenty of staff members ready to help. We worked with Amanda Glynn and she was amazing! Super patient with us (and our hyper toddler!) she explained everything, went over different options, helped with a glitch on my old phone, asked about our employers (because we got an employee discount!) and was super friendly and upbeat about it the whole time.
Not at all my experience with other providers in the past but I was really happy with how everything went.
Also — the lobby was very clean and smelled nice (I know random but like I said I have a toddler and he was all over that store and I was crawling/​running around with him I kept thinking about clean everything was!).

I’m really not big on writing negative reviews but this is my third time in this store and it is the same terrible service as usual. After being welcomed I was ignored for 20 minutes. Just like the last two times. I just walked out… I guess it’s par for the course. Verizon has awful customer service. Why should this store be any different.

Shitty reception in the San Marcos area. Customer service reps on the phone and stores have some screws lose.

I typically go to the Carmel mountain location, however I was in the San Marcos area last Wednesday ⁵⁄₂₇. So I decided to go to the Verizon store and change my screen protector. The guy helping me was nice but pretty much explaining how easy it is to change it on my own. Sorry, it was my first time and at the Carmel mountain store they offered to do it for me so I didn’t know how to. He changed it really quickly, and I even commented impressed that he did it as fast as he did. However, once I was in my car, I noticed the screen protector was pretty much hanging off the edge of my phone! What annoyed me the most was that he knew he did a horrible job, and could not care less to fix it. So lazy! And not to mentioned this store was not busy. I was there around 3pm. This Verizon needs to do a better job hiring employees who want to actually help customers! It’s not just about the sale! Never ever going back here.

I visited the Las Posas location to inquire about my corporate discount and was directed to this store. I guess this is their ‘main’ store in the area.
Upon walking in, the told me there was a 30 minute wait for walk-​ins, but I could make an appointment. Really? I just needed to how paperwork from my employer for a discount.
The manager (I think it was him) told me I could do it online (which I did and then wondered why the employee at the Las Posas location didn’t tell me).
Doubtful I’ll be back. It seems insane to make an appointment at a cell phone store.

The customer service is atrocious here! It doesn’t stop here either. I called customer support initially so I could receive a final bill in the mail since I cancelled service with Verizon. After being transferred to three different departments, they told me that was not possible. They could only accept payment for the final bill but not send me a paper statement in the mail.
I went to the store to speak with someone directly. Chris was so condescending and rude. Instead of taking the time to hear me describe what I needed to provide to my new provider so that I can be reimbursed, he just kept telling me it’s not possible. He was more concerned with his buddies than me, as the customer. As someone who works in customer service, if I acted like that, I wouldn’t have a job anymore.
I will NEVER work with Verizon again. They have become too big for their own good. If I could give them zero stars I would.

Came in for a pretty complicated visit, and the service we had took some time but everything worked out just how we wanted.
First we were sold a tempered glass from a previous order for an iphone 6plus when we specifically had just bought a brand new 6, and we got a free even exchange for these items which started us out on a good note.
My mom was using a droid and my younger brother had just been given a 6 but was in trouble so the 6 needed to be switched over to my mom and her droid needed to be inactive, and my brother was supposed to be give an old and beaten 4 from a previous plan.
Albert was a really big help and got everything in order for our visit. He even got contacts from the droid over to the 6 so my mom wouldn’t go nuts.
Came in frustrated, left happy.

Looking down this review list, there is justification for just one or two stars that litter this place. The service is terrible. The manager is (well, I have nothing civil to put here). We got a phone here that appears to be incompatible to every bluetooth device in the world. I had to fight tooth and nail to have this phone replaced with a different brand and model that does work. Michael, the manager, had only one solution which was to sell me more stuff. Replace everything except the phone (including the car?). He was more than happy to sell me new stuff rather than fix the main problem which was the phone itself. His attitude was deplorable and his problem solving skills non-​existent. They kept dragging out more products to solve the problem. Verizon is overpriced to begin with and I’m not about to replace every bluetooth device in my life just to satisfy his solution. I have wasted HOURS here and replaced this phone 3 times now with no success. If you want service, and if you want problems solved, you should try another store.
To add to the testimony of bad service here, my wife went in to pay a bill. She was told that he’d be right with her and then he proceeded to help other customers that came in after her. As my wife was walking out in frustration, the guy hollered for her to wait. Too late, patience was gone.
When I went in to see to this faulty phone, this greeter guy took my name and said there were 2 customers ahead of me. I’m looking around at 6 employees with tablets in hand just flapping their jaws. It was too early in the day for either break time or shift change.

I needed to switch two phone lines over from Sprint and upgrade two phones as well. The store was very crowded and I gave my name and had a seat. I waited for about 15 minutes then a young lady asked if she could be of help. She expertly went over the options and pricing plans. She was extremely pleasant and eager to help. I was in the store for about an hour and walked out with exactly what I needed. It seems so many have had bad experiences but for me it was great!

I would not recommend anyone purchase accessories here. At the time of sale, they promise the world but when you have an issue within the year warranty, they deny the warranty and tell you to go to the manufacturer.
Verizon tracks all your purchases and can easily pull up receipts or relevant information.

I cannot believe the managers here. One in particular was very rude and condescending. I feel bad for anyone who has to deal with you.
I purchased a tablet and was told it was only $ 10 a month for the service and if we didn’t like it we could return it. Sounds great right? I tried it and felt it wasn’t for us and disliked the tablet itself. I went to return it only to discover that I had to pay a $ 70 restocking fee. None of these fees were mentioned upon signing up for the tablet service. Their solutions manager, Michael Earnest, told me that «if I didn’t need a tablet I shouldn’t have purchased a tablet.» Really? Like you’ve never purchased something and decided it wasn’t what you needed and returned it? He also told me that Emma (the original Verizon employee that signed us up) «is very good and always goes over all the fees and usually circles them on the receipts». Well Michael you weren’t there so basically you are just saying that I am lying about not being told about the returns process. Throughout this whole conversation of trying to return the tablet he kept trying to sale me yet another tablet. I ended up having to pay the fees and am so frustrated that they were misleading on how I could just return it if I didn’t like it instead of explaining the implications of that return. They were just saying anything to make a sale. Bad business. Avoid this place if you can.

I’ve been soooo much happier since leaving Sprint. I am more than happy to pay a little more to have great customer service and service that works EVERYWHERE!

HORRIBLE SERVICE!!!
When you first come in, they ask for your name and tell you that they will be right with you… BUT THAT IS A LIE! I was here for over 2 hours without so much as a «your’e up next» from the greeter.
I witnessed plenty of people come in with the simplest of questions and they were told they had to wait also… there has to be another way to take care of customers without infuriating them. Even after the long wait, the staff is unpleasant to work with and everyone looks miserable to be there.
Unfortunately it is one of those things where the employees know we «need» our phone service and help fixing issues we may have, so they use it to their advantage and act as thought they truly could care less.

My husband and I received terrible customer service here. It’s as if having the personality of a bump on a log is required to work here.
I came in wanting to upgrade my phone and the guy named Brian who assisted us seemed like he knew nothing about smart phones and was burdened by our presence. My customer service standards for a cell phone retailer aren’t high but come on at least smile or act like you care a little bit.
The next day we realized Costco (right next door to this location) sold the same phone for WAY cheaper! Verizon retailers will charge you tax on the FULL amount/​MSRP cost of the phone but Costco only charges tax on their cost of the phone which means a huge difference in price. I don’t even know how Verizon retailers are in business now that Costco has wireless kiosks. So we returned the phone we bought to Verizon (and dealt with a different person who also had the personality of a napkin) paid the $ 35 restocking fee and bought the same phone from Costco and it was STILL $ 50 less than if we went with the Verizon store. Not to mention the customer service at Costco is a hundred times better than at the Verizon store AND I got a ton of free accessories with my phone purchase at Costco (all Verizon offered me was an accessory package that cost $ 65 and apparently that was a steal).
Long story short… GO TO COSTCO PEOPLE!

This is a horrible location, the staff was very unhelpful and so was the manager. The manager was rude and had an ego. Very unprofessional! Do not waste your time here or your money. This place is a joke. One of the sales consultants had told us «Yah I deal with a lot of people like you so I probably won’t remember who you are».
CLOSE THIS LOCATION DOWN.
They were so god awful that we took the hit to disconnect our Verizon service and went to AT&T where they were much more pleasant.