Truly Nolen Pest & Termite Control

Wow… awful experience. To put it bluntly, they took our money and ran. We paid $ 500 for the annual service, and were promised visits until our mouse problem was resolved and then regular follow up from there. They came for 30 mins and set traps, plugged some holes, and said they would come back but never did. I called Steve FOUR TIMES over the course of two weeks to follow up, left messages, and he didn’t even pick up the phone or return my calls until the fourth time, after I had tried to reach him for two weeks.
It’s now been almost four weeks and nothing. Steve promised us our money back and said he would call back in a few hours after speaking with management, but it’s been 36 hours and still no follow up.
DO NOT use Truly Nolen. I had really hoped to have a good experience with them and Steve seems like a nice guy, but he is /​they are responsive when he’s trying to get your business and then fails to answer calls or texts for weeks, and the team has just disappeared. Am reporting to BBB.

Bob Eland came promptly to my house and spent a great deal of time helping me solve the problem. Crawling around on the floor, getting into the back of cabinets. Pleasant. Professional. Definitely request him.

I called them to set up an appt. Not only did I not know I was talking to some one in Phoenix but the person there Everett totally messed up my order! I specifically said no contract! So the mngr. Joe in SM knowing I had to pay a fee of $ 250, which I didn’t know of cause that’s without contract fee, waited to inform me when the guy gets to my house! No call beforehand to explain the mix up n to see if I still wanted services! Manager was not helpful at all! All he said was «what do u want me to do» duh. train your employees with correct info n that there in Arizona! Awful customer service! Poor quality of skills n communication! Terrible experience! :/

If I could give negative stars, I would.
First– 5 stars for the Truly Nolen employees that come out and perform the service. These hard working guys carry they company, supporting management and their ineptness. It’s management and Jesse that get a negative star.
Here’s what happened. We called to cancel our service last year as we were ramping down operations. We called twice– in May and June. While I was away from the office for a while, Truly Nolen CONTINUED to send their service guys. When I returned I noticed the signed Nolen service slips in my accountant’s inbox. I called to understand how this happened and they IMMEDIATELY blamed us. They blamed my workers for signing the work ticket… thus accepting the service. I explained to Jesse at Truly Nolen that every one of our line workers isn’t briefed on which vendors are providing services and that it’s a reasonable response, from our workers, to sign a work ticket from someone they physically see doing work in the building– they didn’t know we’d cancelled the service.
When I explained all of this to Jesse he agreed and also agreed to take off all of the charges– about $ 180.
The charges were never removed and now they have sent the matter to collections!
I just got off the phone with Jesse who either has a really bad case of amnesia or is lying. He claims we never talked. BULLS***, Jesse. And you know it.
Jesse, as a business owner I will make sure my friends who own restaurants, bars, commercial bakeries, warehouses, etc. will all learn of my experience with you and review their service plans with you.
Don’t walk… RUN away from this company!

Outstanding customer service. From theladies on the phone were cheerful and helpful, to Joe who went out of his way to help us. We will be using Truly Nolen in the future!

They get one star only because they returned to my house after I escalated a potential miss in their initial inspection. After purchase and move in the plumber I hired called out that there were ~10−15 gals of putrid water which had collected over many months under the sunken Roman tub. Access was totally easy as there is an exterior door into the plumbing closet and all you need is a flashlight.
Furthermore, the inspector missed an excessive moisture condition around the shower entrance. Just get down on your knees and you can see water blisters and deteriorating drywall under the marble threshold. Their inspection should have paid more attention to a high-​risk area that receives daily exposure to water through the shower entrance.
To conclude this story, when they returned they argued that the moisture problem and rotting drywall must have started after their inspection report was final. Really?

Not a fan. I thought they were good but they do no honor their work. They were supposed to seal the house from rodents. Found out a year later, there was a large gaping hole on the roof that was not blocked. Called them so they would come out and do the right thing and all I got was «we have no idea what has happened between now and then. Rats could have chewed through it.» My response, how could they chew through something that was never in place? Absolutely horrible and, if you want a laugh, listen to their holding commercials and the emphasis on the customer — far from…

I love Truly Nolen and switched with them after using another company that didn’t have good customer service. The San Marcos office has super nice, professional people answering your calls. They make it out to you as soon as possible. The guys that come in to help service our home are outstanding. Every one of them is professional and nice and I trust having them while I am home with my children. I love this company and highly recommend them.

I started working with Truly Nolen pest control 2 years ago when I first bought my house and hired them to do the termite treatment required by the lender before purchase. They were pretty dependable so we decided a year ago to start using their pest control services and signed a 1year contract for $ 360.00.
They come out every 3 months for a «scheduled» treatment for spiders and ants… I put scheduled in parenthesis because I like to watch these types of business’s perform the service because they tend to do a half @ssed job unless you are present.
Instead of scheduling an appointment per my numerous requests, they would just show up unannounced and leave a note on the door that they were there and performed the service.
Long story short :) I called for a re service because there were a lot of spiders coming inside and made an appointment… Danielle assured me that the tech would be here between 12:00 and 2:00 and he never showed up… I did not even get a call with an explanation! That was the last straw… in this day of money being so tight, I can not believe that a company would continue to treat their customers this way.
The company that I work for has had a contract with this company for many years and I will be letting her know what a shoddy job they have done and to not let truly nolen pull a fast one on her… their contract with her is very lucrative and it will hurt their bottom line!!!

Where do I start the only reason they get a star is becuase when I called to have them come out, they were quick about that, but that is is! I was living alone in my house with my three kids, and we can hear unwanted guests in the attic. I look up online for a pest company to evict my guest, Truly Nolen was quick to come out and put traps in my attic. They say they cant see anything and my attic is very secure, and if we get anything it could take days. Days my butt, at 4am over my sons room we hear snap! and also I was told the trap would kill it instantly, another NOT! It didnt kill it, it hurt it to where for the next 4hours we heard it wine and dragging the trap, well its 8am finally they are open, they say they will send someone out, well we are still hearing this poor thing, I am starting to feel bad for it. I made several calls and still no one, Monday finally someone shows up, they tell me oh dont see anything it must have got out and took the trap. ok didnt think so, but I let him go. Well a month later whoa was there a smell coming from the attic. Called them again and the same guy went up and said oh I cant find anything, but it smells, DUH! He says let me hang somthing up to fix the smell, but he doesnt have any on his truck, he calls another tech, and they are on the phone arguing cuz the other guy doesnt want to stop. Well they hung it, and another month goes by and guess what it smells again. This is it Im pissed, I call and they tell me Im not a customer, since they gave me my check back. FINE So I send my 17yr old up and guess what he finds a huge rat and babies. I wrote and sent pictures of the family of rats to the owner of Truly Nolen and NOTHING no call back, NOTHING. I will never call or recommend them to anyone!