The UPS Store

I am not terribly fond of the post office. I avoid going there as much as possible. However I do need to use the mail, whether I want to or not.
I have found that using the UPS store works best for me. First of all when I walk in the door there is a very nice man with a big smile asking me how he can help truthfully, at almost 75 years old I know I’m not the most easy person to work with. Sometimes I actually don’t know what I need until I get there. The gentleman that works there is always very patient with me. He is very efficient and explains everything to me in a way that I can understand it. For me it takes away the stress of having to Mail anything and it’s worth it to spend a little bit more money not to have to stand in line at the post office!

Grumpiest service I’ve ever had! Walked in at 6:05 (mind you their hours say they close at 6:30) and Hamid gave me such a hard time about how he is trying to close and he has to have his register closed by 6:15, that’s he’s been working from 8:30 — 6:30–he needs to go and «people» just keep coming in… I reminded him of his hours & if it’s such an issue he should update his hours on the website and that I can happily take my business elsewhere. We all work and have our «days» but come on-don’t spread your grinch attitude!

I rushed home from work, picked up the kids, rushed to the store and got there 6 minutes before it said it closes (6pm) – but the door was locked and the worker indicated that he wouldn’t let me in. That was a waste of time. There are other UPS stores, so I suppose I will be going to one of those.

This is my go to place for shipments!
They are very cautious when it comes to packaging fragile items and shipping them out quick. Hamid the guy who works there is very friendly and polite.

The staff here really takes care of business and is accommodating. I trust these guys with my packages and so forth.

Do not go here! Just don’t do it, save yourself the frustration because the person who works here is beyond rude, socially inept, technologically inept, and this place should be shut down. This person must hate life and everyone him. I was there returning Uverse equipment and he told me that it was a 10 minute process, and he was going to skip me and help the people behind me, then he proceeded to complain about all the work he had to do. All I know is that none of that sounded like a me problem at all. I left the store as I did not want to interact with him anymore and I just got a bad vibe. I went to a different location near San Marcos University, where my experience was completely different, I was helped when I was next in line, I was greeted when I walked in, and the entire process took less than 5 minutes!

Their website is completely off on hours of operation. Worthless customer service. Called and manager or owner said «doors are already closed, too bad!» Wouldn’t recommend based on this. Will drive the extra miles to avoid this location.

These people were rude, inconsiderate and slow. I will never be back and tell everyone to go elsewhere.

I wish there were negative stars ~ Quite possibly the worse customer service I have ever encountered. I was sending a UPS overnight letter pkg for my employer that was of substantial value — In order to collect on the insurance for the face value of the item, UPS required a Shipment Receipt that was to be signed by the person at UPS receiving the item for shipment. This document was downloaded from the UPS website and brought in with the envelope for shipping. The gentleman at the counter absolutely refused to sign the document. I told him that UPS required it and it was downloaded from their website and he still refused to sign it. He was extremely rude and directed me to the main UPS facility on Bingham Dr. I had less than 10 minutes to get to the facility, in rush hour traffic, in order to get the item shipped overnight. When I was relaying this information to a co-​worker she also had a terrible experience there as well not that long ago. Needless to say — I will never set foot in the place again.

Call me a rookie but I went in here to mail a package thinking it would be easy. First of all no customer service whatsoever. Also they pretty much guess how much to charge you on shipping a package. After they charge you for the shipping cost he pretty much pulled the number out of his you know what to charge me for «labor» quote unquote. They had to bubble wrap a couple of picture frames to put in a box and charged me $ 30 on top of the already $ 60 for shipping. Complete rip off save yourself the time and go to the post office!!! Plus the dudes are pretty rude and are basically trying to sell you on why they’re ripping you off. Lol! I’m ashamed I gave them my money but I really needed to get this package out.

Very convenient location right next to Von’s. Super friendly staff and reasonable pricing. Great first experience at this store will be back real soon.

Customer service skills of a 12 year old. Dropped of a single package with preexisting label and asked them to cover preexisting labels on package with a blank white label. Proceeded to tell me repeatedly and rudely to do it myself. Fedex does this simple request happily plus charges me less for shipping my packages. Thanks for the turn off.

This is our first experience with usinga UPS store for a mail box and couldn’t be more pleased with the service and the friendliness of their staff.
Signficantly a lot better than what you find at the PO and more convenient too!

I’ve had a mailbox in a number of places I’ve lived but never had as positive an experience as here. The staff are always friendly, helpful, and the service is great.
If you’re in the San Marcos area and need a box, this is the place where you’ll be taken care of.