Sprint Store

The customer service at this location is so awesome! Youre greeted and helped as soon as you walk in the door. We were switching plans coming from at&t and had a budget set. I had been used to dealing with the horrible customer service there for years. As well as their hidden add on costs and ridiculous overage fees. So all my boyfriend and I were hoping for was to walk out with a new service provider and two functioning smartphones with in our budget. Nate was our rep and he went above and beyond helping us. He was through with explaiming all of the cost and fees and even itemized things for is. He jumped over mountians to make sure he saved us every possible penny and let us in on every promotion you guys were having have the time. We walked out of the sprint store 30 $ under our previously set budget with TWO brand new Samsung Galaxy Note 5’s, TWO free Slate 8″ tablets, A FREE ONYX PORTABLE SPEAKER, and a 50 $ credit we could use on our first bill. Our experience here was above and beyond any customer service weve ever received anywhere. We are now loyal Sprint customers and will be recommending Sprint to all of our friends and family! Thanks again, Nate!
*cough* SPRINT THIS MAN DESERVES «EMPLOYEE OF THE YEAR AND A HUGE RAISE! *COUGH*

Nate Choate provided service above and beyond my expectations. I am moving out of town, but will come back to this store when I need help.

I went to this store twice within the past two days, and both experiences were extremely frustrating.
First off, the wait is ridiculous. I’ve had about three people in front of and behind me on the wait list each time, and there’s only 2 – 3 people assisting customers at any given time. I think it took 15 – 20 minutes for me to get to speak to someone.
Second, it’s super loud in there. One worker actually had the audacity to interrupt sessions with customers to take an oral vote of what everyone wanted to listen to. He would then proceed to ponder to himself and finally decide on something to play through the store speakers via his phone at a volume well above what’s tolerable. The noise would drown out the entire conversation.
Third, these workers don’t care what you want. They only tell you what you «should» do in order to save money. One of the workers I spoke to was very pushy in trying to sell me things. I know it’s their job, but they should take a hint.
Fourth, the info I got in the store was totally different than that which I got from another store. The employees (I spoke with three) weren’t willing to consider the other store’s info as valid.
The customer service is very poor here and the store environment is unprofessional. I will not go back unless absolutely necessary.

Malex took excellent care of us today. We have never had a better customer service experience at a phone store. He saved us money, upgraded our phones and really showed how much he cares for people. Thank you Malex ! You are the man!

This Sprint store is awesome. Everyone was super cooperative and willing to take time and explain things. They went above and beyond to make sure I was satisfied with my purchase and understood everything. John, my salesman, even helped me save money by dropping a service that I didn’t really use much.

went in to buy a new phone… couldnt get help from the sawed off pip squeek that knows everything in this joint… went to sprint in south austin… even worse service… mailed phone in… took another 3 days to get a new phone mailed back… would have just bought another phone to save the time

I have been a sprint customer for 6 years and until I went to the Sprint store in San Marcos always had positive experiences. The people behind the counter are rude and pass you off to the next guy so many times that know one knows what is going on. Save yourself the time and drive to Austin at least you will get something accomplished there.

I usually dread having to go into cellphone stores but my experience at the Sprint store was very positive. I didn’t have to wait long to be helped and the employee who worked with me was able to answer all my questions and assist me quickly.

I had a negative experience at this Sprint store earlier this year. I was interested in the LG RUMR phone as a friend of mine has a similar LG enV. I had seen a promo online while paying my Sprint bill that offered the phone for $ 49.
Being a current customer for over 10 years, I felt certain I could get the same great deal in the store. When entering I was met within a couple of minutes by a customer service representative who at first seemed eager to sell me a new phone. That is, until she learned that I was already a Sprint customer. Then, her enthusiasm waned, and she indicated she could not come anywhere near the online price (I think her price was $ 129).
I was not under contract and had not had a new phone in over 6 years Even those phones were paid for outright without a contract renewal, so I was a low-​cost customer to Sprint. What was especially disappointing was that she didn’t even suggest contract renewal discounts (I had two separate lines with Sprint). What bothered me most is that the attitude wasn’t simply one of we don’t offer the same perks for current customers; it was more one of we don’t give an eff about your continued business. I guess she doesn’t get any spiff for retaining customers, only for new customers.
This was among the last straws for me and Sprint, as I’m now a very happy and enthusaistic T-​Mobile customer. I got two of the Blackberry Pearl phones I wanted in the colors I wanted through Wireless Advocates at Costco and left the store paying less than $ 65 total. I could not be happier with my new phones, with T-​Mobile or with finally ridding myself of the multi-​year albatross Sprint had become. At least that drama is out of my life for good.