Shipley Donuts

I’m a regular here for almost two years now and I must say this place is great! The donuts taste great and the kolaches are a great substitute if you’re not feeling the sugar that day. The girls are pretty fast and always working hard whenever I go in!

I can’t imagine why someone would not give this place a five-​star its donuts they’re fresh they have a drive thru they do sometimes Ronaldo kolaches on the weekend you need to get there before at least 11:15 a.m. very clean easy in and out locations good coffee

This place started off amazing when they opened but I have to say, the last 4 months have been rocky. I stop by there between every day and every other day but my visits are decreasing more within the last 3 weeks. Sometimes their doughnut holes are undercooked, they start to get «tough», they mix up my orders, they have a hard time comprehending half of one kind of something and half of the other, and sometimes there is nothing wrong. I will say though that when I do have an issue and call or come in about it, that is when I despise this place. When I come in almost everyday and maybe once a week have a complaint I understand it gets tiring to know I will call and let you know but I get tired of not always having what I order. It always seems like a battle with them when I complain. Do you have your receipt, can you show proof of purchase, well who did you speak with, well I made those and they were fine, what time did you come in, well you’ll have to wait for a store manager, please call when they come in, they should be here at such and such time, etc.
For example, I ordered half jalepeno sausage cheese kolaches and half sausage cheese. I recieved all sausage cheese and when I called and complained I was told to come in it would be fine. I was in a rush and went through the drive through I gave them the ladies name I spoke to and then they asked for a receipt or proof of purchase so I pulled up my bank with the amount, location, name, and date. Thinking it would be fine they tell me they can’t do anything and that I could call or email the store manager. They hand me the business card and so I call the number, which I just got the store, so then I emailed. Lynda replied and said I could come in for my replacement and she would let them know. I go in the next day to pick it up and they said they hadn’t heard anything and once again asked for proof of purchase AND wanted to see the emails. They still didn’t replace the whole order and apologize. I was okay with the staff until that day. I understand you want proof I spoke to someone and made the purchase… but I had given that to them prior to me having to email the store manager. This wasn’t the first and probably won’t be the last I have to do this.
It’s a long review but worth it if you have an issue.

Love the kolaches. The donut holes are fantastic too. Fast service. The only negative criticism I have is about how quickly they run out of my favorite stuff haha. It’s mostly all gone by 11am, but I guess it’s my fault for being late.

I have been eating at shipleys donuts from as long as I could remember. 18+ years easy. Well, I went into the San Marcos location about a week ago and was shocked by the limited selection, which I know it goes on a first come first serve basis, but running out of kolaches and donuts at 9 am doesn’t seem like a normal thing to me. Not only that, they had run out of ham and cheese kolaches so they employee offered me sausage and chesse and I accepted. Before I left one of the employee was yelling at another over a coffee issue it seemed which I found super unprofessional. Once I got home an bit into my kolaches I was disgusted to find a hotdog on the inside. Last time I checked sausage and hotdogs are a little bit of a different things… I didn’t eat the rest but I did get sick from the «sausage kolaches» warning people!