New Age Screening And Graphics

I get a headache just thinking about the whole ordeal with these two «Oscar & Miguel»
No communication, no updates for over a month after we placed order. Mock ups missing and not checked in a timely manner to ensure everything was correct and reject shirts shipped to us.
I began calling them after my partner started having trouble getting a hold of them regarding our order. Miguel was a no answer and Oscar answered once. As soon as he realized why I was calling he was quick to make up an excuse and hang up. Apparently he was going to have Miguel call me within 10 minutes. BULLSHIT. I never received a call back or text. I called numerous times and left vms. It’s frustrating working with people like this because we are were obviously not on the same page. I had customers who had already paid and were waiting on this tee for over a month because the pinky and the brain didn’t have the decency to fulfill the task at hand but they also DID NOT give us any update throughout this whole time. Customer service is a HUGE deal to me, and this just didn’t cut it. I suggest you up your skills and take some communications classes or something. Like seriously how do you just ignore a customer? Next time just man up a little and say hey you know what, we made a mistake but here’s how we’re going to fix it. All I asked for were updates and honesty, the outcome would have been completely opposite if you had kept us updated on what was going on, we are understanding people but what we won’t tolerate is childish behavior.

I don’t even know how to start this review. This is the most HORRIBLE screening company in San Marcos. DO NOT USE THEM. I had 23 sweaters made for my boys football team and they were all done incorrectly when we let them know this was done wrong they told us to take them to small claims court as they have been there before (so they mess up a lot). Miguel one of the owners at one point yelled at me on the phone because I was calling to check in the status of our sweaters. Even after they got in my husbands face telling him he was wrong and they were right we still held our composure with these guys. Bottom line the worst experience ever in the world. I have dealt with a lot of business because of football and this business was the BIGGEST MISTAKE EVER!!! Go at your own risk. And if you do go don’t pay all up front because they will screw you over.