Kindred Transitional Care and Rehabilitation – Village Square

I was recently discharged from Kindred, San Marcos, CA after having spent 58 days there recovering from
hip surgery.
I was very satisfied/​impressed with the quality of service from the entire staff. Everyone was professional, courteous, and focused on my needs and requirements.
Upon admission, I was assigned a ‘Case Manager’ who monitored my entire program from interaction with my MDs to dietary needs to issues with my insurance provider. She is the person whom I contacted whenever I had a question or issue.
Special conditions related to my injured left hip were factored into an aggressive program of physical/​occupational therapy that allowed me to progress quickly to the point of being self-​sufficient after being bed-​ridden for nearly 45 consecutive days.
Kudos to Kindred for terrific service!
Ken Stephani

I can only tell you from experience that one part of their care if definitely lacking. My parent was in this facility and they didn’t come to my parents room when called several times. They ended up having to clean the bed twice in the same day because my parent could not wait any longer. This was unacceptable for a facility that prides itself on its website like it does (or any rehabilitation center for that matter).

We visited a very close family friend at this facility. We arrived around 8pm and I was very impressed. It was clean and the staff are friendly. Our loved one was well taken care of and happy with the care that he was receiving.

My 78 year old MIL was being discharged from Palomar Hospital about a week ago, and Kaiser gave us 3 choices for a rehab facility. Kindred Village Square happened to be just a couple of miles from our house, so it was the obvious choice by location alone.
We were very wary about how MIL would react to coming here as Palomar Hospital is pretty much a hotel. And I had read some of the other reviews here. Kindred is a bit run down on the inside and in need of some décor renovations for sure. But we were delighted when after 24 hours she said she loved it. We were most impressed with the administrative staff and caseworkers. We mentioned on the first day that MIL had some cracked ribs and they ordered her a special low air loss mattress within 10 minutes — it showed up just a few hours later. They were very communicative about what was happening and I felt like they all truly had my MIL’s best interests at heart, in particular approving her to stay for a few extra days after her last chemo treatment so that she could be under observation for side effects in a safe place with skilled care.
MIL said she really liked the food — she said it really felt like home cooking. She also liked all of the folks who gave her physical therapy each day. All of the nurses and CNAs we encountered seemed very pleasant and helpful.
A few things that we were not fans of: first, patients only get full showers two times a week. Yuck. People feel better when they are clean — and if they are able to shower daily, they should get a shower daily. Second, the housekeepers took my MIL’s laundry on Saturday and it took until Wednesday for all of her pajamas and undergarments to finally show up. It gave MIL a little stress to be afraid to run out of clothes and we had to bring more for her in case the laundry never showed up again.
The negatives were minor points — for a 10 day stay, we were pleased with the outcome for MIL and she was too.

Very clean facility and staff is awesome

Steer clear! If there was an option to leave no stars I would. My father had negligent care resulting in what I believe contributed to the amputation of his left leg. They never seemed to know what was going on, however the sales pitch on the hold button is incredible!
I would find my father diagonal on his bed waiting for help. I would press the nurse call and ask for nail clippers and be handed a greasy pair… My father’s rented wheelchair from Apria was lost there. When I called Julie in Social services about it I got nothing but the run around. It went to the Administrator who called Apria 6 weeks later to come pick up my dad’s wheelchair… I am still being billed for the 6 weeks it took her to call and I’d like to know, who’s wheelchair is she sending back???
This place was completely unprofessional from the top down!

My mom had a nasty fall and was sent to this place (from the hospital). This was the only place that had an available place for her and so, there was little input I could have. I have read the negative reviews and I am sorry to learn of those. However, my mom has been treated graciously and with respect. She is very fragile and really in the last part of her life. I think the needs/​demands of many of the sick/​elderly at these nursing facilities are much less than the rest of us might have. Mom doesn’t really care that much about t.v. She likes some conversation and a smile, maybe a visit with someone OTHER than her own family. The people working at Kindred TC & R are pleasant and gentle. The food is more than adequate. We all realize this is not a Gordon Ramsay restaurant, but the food is presented nicely, is a good balanced meal and has the nutrition she needs. I would particularly mention «Beula» (no ‘h’) who is a case manager and she has been a true angel for our family, making necessary calls, organizing Mom’s release back to assisted living, etc. I can only say the best about her. Jamie at the reception area is incredibly pleasant and kind to everyone whether on the phone or in person. Maybe some of these other folks, who are really going thru a hardship with their loved ones, might do well, to just take a deep breath and try to give the workers the benefit of the doubt. I am sure that you and your loved ones have not been perfect in your own jobs, so a little slack and encouragement goes a long way. I am quite pleased at all that has been done – and is BEING done – for my dear mom. I support the folks at Kindred TC&H because they have helped my mom heal to as good as she will get… Don’t worry about negative reviews on here. I really think people just want their loved ones to be 100% immediately; are scared, worried and anxious; and feel helpless. Put in some «good» and that’s what you’ll get back.

I would agree with most of the negative reviews. Clearly, Ana G was looking at this as ‘oh I am doing a great job and, she could have been but, she is a rare bird at VS.
I would give several of the CNAs 5 stars BUT, and it’s a BIG butt, administratively, they are upside down.
Food: cardboard. Dietitian asked for my wife’s preferences but, never saw a change in her meals. Some meds were changed by Naomi. Never got to the pill pushers.
Ah, and then there was the aforementioned Julie, in Social Services. Was happy to tell me that Kaiser would provide the wheelchair and walker at discharge. Oh, and don’t give the WC away as Kaiser will not give you another one before 5 years. She checked with Kaiser and assured me they would be there in 4 hours. Same thing with her underling. «Oh, do you want to pick a discharge time, for Friday? «Sure, 10 will be fine. I went home to finish up the remodel of our condo to accommodate my wife, thinking all was flowing smoothly: UNTIL, I got an hysterical call from my wife that the Julie plan was all BS. No coverage for a WC and walker. Really? And you could not have verified that before you sent me in another direction? 4:00 PM Thursday
Fortunately, I already knew of Eric’s Medical supply in Linda Vista. Called them at 4:30 and had the WC and walker in my wife’s room at 6:30.
Now, for the 10 AM discharged appointment: What a joke. Even Pat the case worker greeted me, at the front door and knew my wife was being discharged. But, there we sat until Noon. No one bothered to tell discharge nurse Janet that I was there (although she had a clear view of me sitting there). Numerous people came thru the room with their goodbyes. Still no one told Janet. FINALLY, I had to scowl at Pat to get her attention. Of course, Janet was on her lunch break.
I give one of the physical therapist (Amaratha and Salud) high marks. The rest were way too busy with personal stuff or eating. PT director Johnny was not so personable but, in to discipline. A good thing.
The one standout CNA is Natalie. She gets 5 stars. As does Danielle. Wound care was pretty spotty.
I would NEVER go back.

This place is great as far as nursing facilites go. The grounds are beautiful and well-​maintained. I volunteered here as an interpreter as well as at other homes, and this was my favorite mainly due to the staff. They truly practice compassionate care, everyone from the nurses and custodial services to management. I also spoke to family members who appreciated the convenient location. The residents appreciated the delicious food. Keep up the good work, Kindred!

If I could give this place a NEGATIVE STAR, then I assure you I would. I do not even know where to start. My father fell ill, and our backs were against the wall and we had no choice but to move him here. I read the only 3 reviews on here and they seemed okay… however I would be doing all of you a disservice if I did not write one and my experience with this place. The right hand and the left do not communicate in this facility. The so called «mobile doctor» is never there, he is out playing golf most of the days. His own staff are always awaiting when he will get in that morning or evening. The nursing staff are few and far in between. There are more patients than the nursing staff can accommodate. I had to threaten lawsuit in order for them to finally start spoon feeding and hydrating my father. I would come there one hour after feeding time and of course 4 days in a row, the food and drinks would just sit there untouched and cold by the time I myself would spoon feed him.
How can they practice such negligence and call this place a Transitional Care and Rehabilitation facility, there is no care and no transition into getting better when it seems the staff themselves can care less about the patient.
The social worker Julie and her assistant Leslie are even worse. We left 4 – 5 messages for both while transitioning my father into a board and care facility. No call back, the excuse we keep getting is «they are in meetings» or «out of the office» Really, for one whole week there is no one who can work with family members for proper discharge orders? No one calls back, no one cares, it is one «their» schedule and not the sick dying patients or their loved ones.
To make this worse, our insurance did not cover it. The entire fee of 8,000 dollars was out of pocket, and this is the treatment?
This is a dog and pony show… please if you are thinking of this facility be aware. I am being honest and would never write such a review if they were organized and just paid some attention to the weak and helpless.
If we could do it all over, I would have never put him here.

One day I walked into this facility and heard music playing in the dining area. There was a jazz band playing… the residents, patients, and staff members were enjoying themselves as the jazz band played their favorite songs. I stepped in for a moment and enjoyed watching them smile, clap their hands and move whatever they could, it was that moment that I realized this facility is like no other I have ever been in. Trust me… I’ve spent my share time in nursing facilities. The staff members here are of a different breed. Caring for your loved one takes a special kind of individual, and I must say if I had to choose a place for my loved one… it would be the place where the staff smiled, the facility is clean, and a fresh sense of love is spread throughout the building… that place would be Kindred Transitional Care and Rehabilitation at Village Square!

A great big thank you to the staff for the amazing care of my mother. She has returned back to her home after a few weeks stay for therapy and nursing services. What a great group of staff filled with positive energy and great service with a smile that encouraged mom to quickly recover.