Comfort Pedic Mattress Factory

Went to multiple mattress stores in the area, was about to give up but tried this store. Ray was very friendly and knowledgeable! He took the time to explain what’s in a good mattress and what to look for. He wasn’t pushy or rushing us, or even trying to sell anything he just wanted to make sure we were getting everything we needed (huge plus!) when we decided on the mattress we wanted he gave us a discount. Don’t just try brand name places and give this place a shot!

Ray is the man ! He was so sweet and informative about everything regarding adjustable bases and everything regarding mattresses. We did a lot of research before coming in and after speaking to him we decided to go ahead and purchase from him. I would highly recommend you come to see Ray !

My family has purchased multiple mattresses from Ray. So when my husband and I needed a new bed for ourselves as well as our daughter, we went straight back to Comfort Pedic. If I was rating my experience by Ray, he would get 5 stars, but that is where my good experience ends.
At the end of November we bought our mattresses that were to be shipped to our new home and gave them the dates to which I needed them to be delivered (December 7^th-​12^th). Ray told me it wouldn’t be a problem and assured me they would be received within the week time frame we had requested. The Friday before (December 4^th) I called Ray asking about the mattresses as we hadn’t heard from the shipping company and after Ray spoke with the freight company, I was assured we would get a call Sunday giving us a delivery window. Sunday came and went. Monday morning after speaking with Ray again, I was given the number to the freight company. Called the freight company and was told that the mattresses wouldn’t be to the local terminal until Wednesday and we could get a call to set up delivery. Wednesday came and went. Thursday morning called the freight company again and was told that the 3^rd party freight charges were not paid and they were not able to deliver the mattresses. Called the store and asked if I could get the number to the store owner. Was given a number to a man named Mina. Left a message for him to please call me back. He returned my call and I explained to him what I was told by the fright company and he assured me he would take care of it. Well come Monday the following week, after speaking with the freight company again, they gave me the local number to YRC Freight to speak with the terminal.
After contacting the terminal I was told it was on the truck for delivery that day (December 14^th). It was never delivered. Called YRC again Tuesday morning and was told that because our address was wrong on the invoice, which was provided by the mattress company, the truck that it was on doesn’t deliver to our area. Called Mina again and voiced my frustration with the situation. He called YRC Freight and called me back stating it was out for delivery. Around 8 pm that night I let him know that the mattress was delivered. Wednesday we were told the same thing about it being delivered. We were told we could rent a truck and pick it up ourselves, however we were not able to do that. Mina told us he would hire a 3^rd party mover to have them delivered. 8pm Wednesday, December 16^th they were delivered. Upon removing our king mattress from the box we noticed the bottom of the mattress was damaged. I took a picture on my cell phone (it was already in our bedroom, lighting was bad) and sent it to Mina. He advised me to file a claim with the freight company.
First thing Thursday morning. I contacted YRC Freight and told them I needed to file a claim for concealed damage. Went through the process. They denied our claim and we appealed. We were advised to contact our credit card company as the mattress company itself wasn’t going to help right the situation.
2.5 months later we still have the damaged mattress and are left holding the bill, forcing us to seek legal advice. The owner of this company acts like he cares but painted a very dirty picture of my husband and myself to the freight company as well as the credit company.
All we wanted was either a replacement for the mattress to be sent or to return it for a full refund.
I DO NOT recommend buying from this company as they don’t stand behind their products and in our case left us with damaged merchandise.

I am in the interior design industry and finding, selecting and deciding on a mattress these days is mind boggling… thank goodness I found Comfort Pedic to EXPLAIN how to select a mattress, how they are made, what to look for and best of all… their mattress are made locally and they can say… Made in America!
Ray was outstanding and patient in answering all my questions and just being interested in my business.
I ended up purchasing 2 twins and a queen for me! I LOVE my mattress!
Thanks Ray!

Ray and Sam made the purchase of a new mattress easy, and I was not an easy customer. In July 2015 I visited the store to find a new mattress without my spouse. I picked a mattress to my liking and had it delivered. Ray said I had 3 years to try it out and if I was not happy they could exchange it or change it/​remake it. I was very happy with this new bed but my spouse was very uncomfortable and sleep on the couch for the next 5 months. Together, we when back to the store in Dec. tried out more mattresses, Sam help us to exchange the original for a mattress both of us where happy with… Had the mattresses exchanged and thought we got the wrong one after the first night because it did not feel like the floor model. When back to store the next day and Sam was very helpful, he assured us that it just needed to be broken in, they could take it back to factory and use a machine to do the breaking in or we could do that ourself by jumping on it at home. Over the next week we worked the new mattress by letting our three boys jump on it every night. But that was not the end of the customer service, Sam and Ray followed up with us and although we got the mattress correct the box springs where too high, so they happily exchanged them for custom 1.5 in boxes so I would not have to pole vault into bed at night.
Best customer service, they went out of the way to make us happy. Stay away from the name brands. Theses guys make great mattresses at reasonable prices. Give them a look before you go to the «sleep train place»

Have been shopping for a decent price mattress for a while now. Glad I found this place, Ray is very friendly and the mattress we bought is very nice, definitely a steal. I would recommend this place to all my friends and family.

Ray is the man. He educated us and was not pushy. If you go in there with open ears and not in a hurry you will leave a mattress expert. They are a designer with no specific brand loyalty so they will expose other manufacturers cost and quality cutting tactics.

We were on the hunt for a nice firm mattress over a year ago and I found the perfect place to get one! Ray was very helpful and very nice when he gave me a huge bargain for the mattress, threw in a bed frame, and even sheets to protect the mattress from leaks! He was kind and very understanding when I also needed to budget for something else so he cut me a nice deal with the purchase. Our mattress is also still very nice and comfortable. I will reccomend this mattress location to any friend in the future and anytime!

I’ve had mine for two years now, I purchased the Rosa collection. It’s so amazingly superior to anything you can purchase elsewhere, you’ll never go back. I’ve had similarly priced mattresses from sleep train and other department stores, they’re not even in the same league. It’s kinda funny, but a little sad what marketing can do for a terrible product. Comfort Pedic isn’t like that; the cost of their mattresses goes into the quality of product you’re purchasing. Not marketing, not commercials, and certainly not some big franchise.
You’ll meet Ray, a true professional and a master of his craft. He will educate you about the building materials he uses verses that of his competitors. He’ll give you physical examples so that you can compare and contrast. The difference is eye opening to say the least. Now… Rays a fantastic salesman and if you’re anything like me, that’ll make you want to run. Again, rest assured; he’s got your best interest at heart, I know, weird right? Just listen to what he has to say.
Admittedly, my wife was the one that was sold on our mattress. I was convinced that this would be an expensive learning experience for her, and it would end in an, «I told yah so» moment. I couldn’t have been more wrong, I loveeeee this mattress. Yeah, it was a little more expensive than buying a mattress from one of the ‘other’ stores. But I sleep great, and I can’t put a price on that.
My wife went with her gut, and it did end up being an «I told yah so» moment, just not the way I had envisioned it. But, most importantly; Rays a great guy and he sells a fantastic product. I’ll never go anywhere else other than ComfortPedic, I can’t afford to lose any sleep over it.

My husband and I went to several mattress stores and this store has the best quality mattress we ever saw. Also with Ray Elmashaly helped us explained various types of mattress brand, we were glad we chose comfort pedic at mattress gallery. Ray, you are the best!!! Love customer service!

Ray did an awesome job helping us find a mattress! We went to several stores and this was the best deal and he was so informative, we left the store very happy and educated. I highly recommend anyone to come here.

This has got to be one of the best mattress stores that I have ever been to. The salesman, Ray was very knowledgeable on mattresses and their construction. He even went as far to explain what makes one better than another and he gave various examples as to why that is. After listening to his very thorough explanation, I made the decision to buy one from him.

As we were shopping all the big box, and several smaller mattress stores in North County we ended up at Comfort Pedic. We were greeted by Ray. I can confidently say that there have been very few times in my life, if any, that I have experienced someone so knowledgable and passionate about the product that they are selling as Ray is. The top notch kind of customer service and sales experience that my family and I received at Comfort Pedic is something that is not common in todays retail environment.
My wife and I bought two full size mattresses for our kids. They were firm, since our four and two year old children are still growing and need/​prefer firm mattresses. This being said, Ray stated that we can upgrade and get a softer top stitched on by Comfort Pedic as our kids get older and want a softer mattress. According to Ray, all the mattress at Comfort Pedic can be custom made and/​or upgraded for you, which is amazing.
Ray gave us the knowledge to help us make an informed decision. He also gave us a great deal! We were so happy with our experience that we brought Ray a personal thank you card for his great service. This is a first for us.
Ray is off on Tuesday and Sundays so if you go in make sure you don’t go on those days.
The mattresses were delivered promptly after purchase and were perfect, our kid’s love them. The mattresses feel very sturdy and well built. My wife and I think they are even nicer than the floor model! They are solid and not flimsy like the other full size mattresses within our price range at other retailers ($ 150 – 250 price range). We got a great deal on a superior quality product compared to all the other retailers we visited.
In addition to this Mor, Jerome’s, Sleep Train, and all the other mattress stores we went to tried to sell us bunkie boards for our existing Tempur Pedic mattress that we currently have on a slatted platform in our home. They told us that having the Tempur Pedic mattress on a bed with slats would void the 25 year warranty. Ray was honest with us and told us that we didn’t need to get a new platform and our slats were fine.
I called Tempur Pedic to confirm and they stated that we do not need to purchase a bunkie board (which is minimum 150 for our Cal King) and the slats are fine and will not void our warranty (our slats are 3 inches wide and 4 inches apart with 6 supporting members down the middle). Ray was so knowledgable that he knew that Tempur Pedic mattresses could be on slats, and they don’t even sell Tempur Pedic mattresses! Ray really is looking out for the customer’s best interest instead of his pocket book, and he has the knowledge to back it up!
Just to reference another review on here. Someone wrote a review on here that states that they offer everyone free mattress protector to write a good review on Unilocal.That is a totally absurd statement. I am not sure what experience Karen D. had but I was absolutely not offered anything to write this review. I am writing it based on my amazing experience. Also, if you have any issues with the mattress Comfort Pedic will work with you to make you happy. Please don’t listen to the one person who for some reason was unhappy. Trust all the other reviews on here that have 5 stars and get an amazing honest sales experience that is very hard to find in todays sales environment.
Pros:
–High quality product
–Negotiable and great prices
–Knowledgable
–Honest
–Great deals
–Customizable mattresses
–Superior product
–Confidence in their product
–Extremely passionate
–Patient
–No pressure sales
–Great warranty
Cons:
–Ray is passionate about beds and the technology that goes into them. He talks a little fast sometimes and he has a strong accent which can be hard to understand. Just ask him to slow down and he will slow it down for you. You can also clarify anything you don’t understand and he will explain it to you.
–Store was a little cluttered

I went shopping for a mattress set one day and could not believe the disparity in quality and price. After visiting a few stores, I went inside Comfort Pedic Mattress Factory during President’s Weekend Sale. Ray introduced himself and showed me the samples of mattress foam, material, and springs. He was very knowledgeable, courteous, and no pressure sales. Basically, the high quality product sold itself. Ray was friendly, honest, and fair in dealing with me.
I ended up purchasing a Regal Plush with Allure Cotton-​top and love it. Ray added a mattress protector cover which I highly recommend. My mattress set was delivered today by two men from the store that were very polite, helpful, and professional. I highly recommend this store. Thanks, for everything, Ray!

After a few weeks or bed actually sank… I thought we got a great deal but now we just think it’s the most uncomfortable bed my husband and I have slept on! I have extreme back pains waking up to it every morning… I won’t go back there again.

With all the different options available in mattresses today this is a great place to go! Ray helped us by educating us on not only the materials in a mattress but pros and cons of each one.
I wanted a slightly softer mattress than my husband so Ray offered to have or mattress custom made with a firmer HR foam on his side. I have never had another store offer to do this for us and with no extra charge!
He even offered to give us a «loaner» mattress if we needed one. Ray provided great service and professionalism simply by providing us with information to make the right choice but absolutely NO pressure to buy.
Do yourself a favor and go see Ray, whether you buy a mattress from him or not you will leave having the knowledge you will need to make the right choice for you.

Ray & Sabry were incredibly nice to me and my husband, they helped us find an incredibly comfortable & luxurious foam mattress that feels as good as any we’ve seen at 4 star hotels.

Excellent place to buy a high quality mattress.!!
If you consider you spend ¹⁄₃ of your life in bed, then this investment is of utmost importance. I am a chiropractic physician and many of my patients are constantly asking me where to buy a quality mattress. The only place I recommend is Comfort Pedic Mattress Factory in San Marcos.
Ray is very kind, attentive and informative and will educate you on the construction of mattresses and why theirs stand far above the rest. Which they do!
Not only do I send all my patients, but I am a customer and have slept on their mattress for years and I still love my mattress as much as the first day I bought it!

I had been looking at mattress after mattress in furniture stores and mattress stores… and they all started to run together. On a visit to San Diego, a friend told me to check out comfort pedic mattress factory…
WOW not only do they have a great selection… they are not your run of the mill matresses. super comfortable, custom made, and their sales people are knowledgeable. I worked with ray. and he knew his stuff. He also gave me a good deal. Im am totally sold on this place. Im the Director of Sales for a Fortune 100 company, so Im sensitive to sales and service levels… and they were great. highest recommendation possible ! I live in Vegas, AND FINALLY Made my choice in California ! (yes they ship !)SO If you are searching for a mattress. see Ray NOW

More than five stars if possible!
We were looking for twin mattresses for our daybed/​trundle combo, and we had a pretty strict budget. After shopping at the name brand stores and being blown away by prices, we happened on Comfort Pedic in San Marcos.
First off, Ray is a great salesman to work with! He wasn’t pushy in the least, and actually educated us on what the technical differences were in the types of mattresses we were looking for. He catered to our need for a specific type of mattress, and without us even asking he showed us the closeouts he had as well. After my husband and I talked it over, and had decided on two closeout mattresses, Ray motioned to the floor model name brand mattress I had been sitting on and said he would give us a deal. I asked if we could have the floor model for a deeper discount, and he said yea, but because the floor model was only a few days old he would just give us a new one!
We took our mattresses home with us, and Ray gave us tie downs for free. He even waived away the change due for our cash purchase so my husband didn’t need to go to the car.
Overall, we got a great deal on great mattresses from an AWESOME salesman. If you go to Comfort Pedic, ask for Ray! He’ll give you a great deal and make you laugh too