Central Texas Medical Center

CTMC is a great place to work!

I was referred to the ER by TWO separate doctors and nurses from two different facilities. After the 3 hour wait, I was seen by a Physicians Assistant who completely ignored my extensive history of the problem and didn’t do any tests apart from a quick, less than 10 minute physical exam. I was only in the room for 30 minutes of most of which were spent waiting to be discharged. I was only offered ibuprofen for the pain and was sent home with not even a prescription. My pain was completely ignored and my problem is still ongoing. I felt like they were just trying to see as many people as possible without actually treating the problem. While I was there, I witnessed a mom with a baby who had a 105 fever walk out because they pushed them to the back of the list because his fever broke. Another patient had been there for who knows how much longer and went in right before me and he had extremely high blood pressure. The doctored obviously don’t care if you are sick, they just care about making money.

The incorrectly filed my insurance. They had obsolete, outdated insurance information for me. When a claim was attempted to be made, I was under a new insurance. I ended up losing my job, and they filed too late. Now, my insurance turned their back on me…
If CTMC would’ve appropriately filed in a timely manner, this wouldn’t have been an issue!

Terrible ER experience. Inconsiderate, SLOW discharge. 7 patients in the ER, one doctor. 5 hours for a bandage and «observation». Tried to get discharge status several times from staff and just received attitude. Avoid if at all possible.

I awoke with significant abdominal pain and my wife drove me to the CTMC ER. Within 30 seconds, I was flat on a gurney and within 2 minutes in an examining room. I was subsequently admitted for a 3 night stay and appropriate doses of anitbiotics.
I have heard horror stories about this place, but their problems have either been fixed or they were partial urban legend.
Each staff member we met was friendly, capable, and professional. We were very fortunate to have high caliber help available within a relatively short distance.

Watch out for this place.
A few months ago, my teenage son hurt his leg while swimming at the nearby river, so his friends took him to this emergency room. I’d used it it the past, so I didn’t see anything wrong with it and hopped in my car to head over there.
The staff was very nice, including the woman who collected my insurance information, however, she neglected to let me know that they had recently temporarily terminated their agreement with Blue Cross and let me make any decisions about his care in light of that important information.
After cleaning my son’s scrapes, the ER doctor convinced me that he should have a CAT scan done. Foolishly assuming that my expensive health insurance would cover the procedure based on past experience, I agreed to it.
In the end, we were fortunate that it was only a couple scrapes and a light sprain and left with an Ace bandage and a pair of crutches and I thought that was the end of it — until I got the bill…
My insurance promptly paid out their customary rate for these procedures, but the hospital balance billed me for the remainder, most of which was due to the completely unnecessary CAT scan. I immediately contacted both my insurance company (which had renegotiated a new agreement with the hospital in the meantime) and the hospital. The hospital seemed much more concerned with «how I got their phone number» than working with me on the billing issue.
I was told that the hospital would review my case, along with the many other patients who had also fallen victim to this short window of time in which they were renegotiating the contract and that they would get back to me, but they never did. I called back a couple of times, but they never returned my calls nor sent any further mail.
Now my bill is in collections, so I get to deal with nonsense now.
It’s unconscionable that this hospital is playing these billing games, and even though I pay a lot of money each month for a very nice health insurance plan, I now have to scrape together thousands of dollars to pay an emergency room visit that ended up being much more expensive than it warranted.
If you need an emergency room visit, go somewhere else.

Research other hospitals before going to CTMC for any procedure or medical care. I was told my insurance was accepted at this hospital for blood work. Turns out I owe $ 1600…for blood work!!! They have no interest in adjusting the bill. My request and plee was taken to the director and it baffles me that the hospital takes no responsibility or even try to help when I was given the wrong info from their employees regarding my insurance. It’ll kills me to pay this amount for something as simple as blood work when my son, who broke his leg and spent the night at Dells Children Hospital total bill (portion I owe after insurance) is $ 1580. Read the other reviews… one person had a similar experience. There are great hospitals around– CTMC should be ashamed.

I was a nurse in the CTMC Womens’ Center for over 5 years & after reading the previous entry felt compelled to say that Yemi’s review cannot possbly be valid. (Sorry, dude.) It’s a wonderful place to have a baby & we’d never say we’re booked. I worked in a huge world-​class childrens hospital before I came here, and would never have recommended having a baby there. I feel the complete opposite about CTMC. Our director has worked hard to make this an incredible place, by raising the standard of care & the education level. The vast majority of the feedback I get from parents of the babies born here is very positive.

One great hospital. I have been here on several occasions and have been impressed every time. From the moment you enter the building, volunteers assist you and direct you to your destination. This is a caring, ministry-​based institution whose main goal is to get patients well. The cafeteria has great meal options, and there is a full service coffee shop on the first floor.

I have moved most of my providers from Austin to San Marcos since I retired, as it’s closer to home. My husband’s docs are here too. The times we’ve needed the hospital we’ve gotten good care. I find the staff to be committed professionals but very approachable and willing to answer questions. I have no complaints whatsoever.

My DR was down here on the day I needed to see them for a day procedure, so I dove down from ATX.
The staff was very friendly and efficient at check in except they couldn’t get my uniquely spelled name correct on my wrist band for the life of them.
The day surgery nurses were great with a nice bit of humor that was not off putting, and allowed me to take my mind off of the impending procedure.
I had no gripes at all.
my 2 pennies

My neighbor backed up her van and ran over my daughters stomach with both front and rear wheels. The Emergency department doctors and nurses saved her life.
My son was born at CTMC, My wife and I have both had operations at CTMC. Every encounter has been positive beyond my expectations. The employees at CTMC are competent and compassionate. I would not choose to go anywhere else.

BEWARE! My daughter, who is a student at Texas State, was having some medical issues so her docter sent her to Central Texas Medical Center for an MRI. We called prior to the MRI and asked how much it would cost. They said $ 1,500.00. We called around San Antonio and found that they were less, but gave her the go-​ahead to have it done in San Marcos. To date we have received bills in excess of $ 7,528.00 and they have informed us that we might be receiving additional billing. Central Texas Medical Center denied that they had told us it would be $ 1,500.00. Don’t have any procedures done at Central Texas Medical Center unless it is an extreme emergency!