Waterway Gas & Wash

I have always been happy with Waterway car washes. Recently, however, I asked Autohaus BMW service to look at the oxidation on the roof rails of my 2015 BMW. When I called for status, Dan Warwick, the service advisor, told me that BMW management was looking at it. When I follow up later, Dan informed me that the oxidation was caused by Waterway car wash. Both Dan and one of the young men who works the service bay told me that Waterway recycles its water and that the recycled water is causing the oxidation problem. While I have occasionally washed my car at Waterway, its probably been no more than 5 – 8 times over the past year. Has anyone else experience oxidation problems and been told it was Waterway’s car wash? If so, please contact me at
. I’ll be interested in your experience.

Seriously? Just left me his place. Mats put in the car soaking wet. Front leather seats and console not vacuumed we have a CRV with rubber liner in back because we transport our dog. We asked them to wash it. They did not. And it wasn’t because of hey we’re moving fast. I will stick with Speedy in Ballwin

We were given a coupon for a free express wash from our dealership and I finally put it to use yesterday! I wasn’t sure exactly what was covered with the coupon, so I parked and walked in to ask. I was immediately greeted by a kind young man. After looking over my coupon, he offered to take my keys, drive it around and get it started. I went to the counter to pay/​give my coupon and hung out in the waiting room. It was only a few minutes before the pulled my car back around and hand dried it.
Friendly, expedient service! I’ll be back!

Price was reasonable, and the interior looked good. Tons of bug gunk left on the front. Not happy with that.

The level of incompetence is high at this car wash. You are forced to entrust your car to the staff, so one might think that this is because they don’t want a novice to interrupt the flow of their system. The first time I tried this car wash (today), they almost crashed my car because they apparently didn’t know how to put it in park. The guy at the end of the wash got out of my car and was surprised when it kept moving. Recklessly dodging the mechanical system after his exit, he had to jump back into my car to stop it before it took out the car in front of it and the three guys who threw themselves onto it to stop it. After they finished the hand dry, I overheard the manager say to one of the workers, «Someone left that fucking thing in drive?» There was no acknowledgement directly to me, even though the entire incident could be (and was) easily witnessed in the great big viewing windows of their lobby.
Thanks for avoiding the damage to my car and for giving me a panic attack.
PS– They didn’t even fully wipe down the car, so we had to remove the watermarks left on the car from the soap used in the wash.

I’m a big fan. The staff at the counter are nice as can be and the guys who do the dry downs are always certain to make sure I’m happy with the results. I’ve been a Clean Car Club member for about 2 years, and have found the investment a great value (I drive an older car, so having it spotless makes it seem newer to me. I look at it this way: The one-​year membership costs less than one month of a new car payment).
Tip: Avoid Tuesdays if you’re not a member. The place will be packed as members get lower gas prices and a special upgrade on their wash.

Definitely not a fan.
This is another list review.
Pros:
1. The counter staff was friendly… that’s it.
Cons:
1. My car wash, which I paid $ 22 for, was a disappointment. The exterior was OK, but the machine wash takes care of most of that. The interior was the problem. The dash was still dusty, the windshield was not clean to the edges and it felt like for what I paid they didn’t do anything. The car was already in decent shape, but for $ 22 I got about $ 10 of service. To make matters worse, that parking lot had some black slushy stuff on it (from the weather I’m sure) and the guy left a nice dark footprint on my «clean» floormat. I know I’m being kinda picky, but I am a car person… and I am very particular when it comes to my vehicles. It was the first time at a car wash that I actually split the tip I was going to leave and kept the rest. If you know me, I love to tip and show my appreciation, not today.
2. The patrons were for lack of a better term… douche bags. It’s like all the pretentious people of Kirkwood, Glendale and Ladue all showed up at the same time as I did to get their cars washed. They were not friendly and very off-​putting.
3. The facility must cost a fortune, and that’s why such a cheap wash costs so much. There is a massive Jelly Belly dispenser inside for jeebus sake!!!
I normally go to Cardinal car wash, and now I know why. I only went to Water Way because Cardinal was closed. I will just wait in the future… or hit up a touch wash at a reputable gas station.

I just moved to St. Louis and received a free car wash certificate from my mechanic for here. Wow, was I impressed at the service! Not only was my car spotless but you can tell everyone who works here is into pleasing the customer. I came back a few days later to return something I’d bought in the store. I lost my receipt, and the manager explained he needed a receipt to process my return. But the manager spent time looking for it and found it, and called me! I’m so impressed, I will definitely be back and thinking of buying the year car wash pass.

I came here to get my car washed (clearly). They were nice. But when i retrieved my car i feel like I wasted $ 30. There was still dirt on my petals and they didnt bother wiping down inside of the doors. And then i saw a dent next to my gas tank door that was not there when I got gas prior to dropping off my car. The manager was unapologetic and had an attitude like «thats your problem there is no way that was us»… rude. I filled out a claim and Im still waiting to be contacted… needless to say I will not be going back. 30 wasted and a ding in my car!

I took my car there ²⁄₁₃ they cleaned the inside and out, when I got home I noticed my handicap placard was missing. I had used it right before going to get my car cleaned so I know it was in there. Of course they didn’t find it so now I have to send a request to the state for another placard. It will probably take months not to mention I have to pay $ 10 to have a replacement placard sent. I will NOT go back to this place because we leave our car with them trusting as professionals there will no mishaps. I don’t believe someone stole the placard it was probably knocked out of the car but then thrown away after leaving because they didn’t know who it belonged to. The manager said he would watch the video to see if it fell out but I’m not expecting much at this point.

I’ve been coming here since it opened a few years ago. I like it because it is convenient.
I think the guys working here are like robots because they just wipe the cars down without even noticing things like bird poop on the roof or deer guts on the front bumper.
Yes I drive down 55 to Festus where I work and there are always deer on the highway and one time I could not avoid hitting one on the highway that was laying there dead. Went and got my car clean and yes I didn’t make sure it was all off before I left, but I was in a hurry. I got home and then noticed the guts where still there not a little spot, but enough to where I had to pull the large piece off. The bird poop incident happened when I went there on December 13^th the roof of my car had bird poop on it and I had to have the boys come back and get it off. I understand the job sucks, but when you pay for the «whole thing» wash and they are suppose to clean it all I would expect little things like that to be taken care of.

Don’t know what I would do without these guys! Between spilled popcorn, dogs & kids they didn’t blink an eye & did a great job cleaning up. It’s always clean in the waiting area, all the employees are professional & nice & do a great job!

Decent car wash that seems to actually care about the quality of their work. There is an entire menu of options that can get a little confusing. ON weekends the place gets very crowded but moves quick enough. Do expect to drop your car off in line and get out to watch from inside the building. The car is rolled through the wash automatically. This isn’t a touchless car wash but I have never noticed any scratches.
My main complaint is the cost. A little pricey compared to other car washes in the area, (ie. Speedy’s). They do decrease the price if you fill up with gas.
Also available are other options such as detailing and yearly/​monthly memberships.

This place isn’t bad. A decent spot to take your car for a wash. I was little bit upset that they didn’t have the various prices and stuff listed on their website, at least not on the mobile version which wasn’t very helpful to me at all. I paid $ 30 + $ 5 tip for my car to be washed and detailed a little bit and cleaned on the inside.
I asked for vanilla air freshener and it really just ended up smelling like chemicals on the inside, which my boyfriend noted was odd because he likes taking his car to Waterway and enjoys the vanilla scent. Maybe they didn’t spray enough? Who knows.
I was glad to see that they cleaned my car’s rubber footmats and such, and they vacuumed quite a bit, and wiped down the surfaces that needed a good scrubbing. My dad noted how wonderfully clean my car was when we picked him up at the airport. Best of all it only took about 15~20 minutes or so.
The auto wash does the brute force wash and the guys just do some minor detailing. It would seem odd to tip them a lot for minimal labor but they were really hustling with my car. I also like how they will give you $ 5 cash back if you are using a credit card to pay and you don’t have any cash to tip the guys.
Also is it just me or do they only hire attractive young guys to work here? Heehee.

I’ve stopped going to Cardinal Car Wash which is closer to my house. Their setup damaged a part under my car. I don’t think it’s totally their fault… my car is very low to the ground. But I needed to find a place with a different mechanism that took the car through the washing process.
I’ve always steered away from Waterway. Their prices are a bit high, and there always seems to be a ton of cars in line or being dried. However, without alternative options I stopped in.
It costs $ 20 for an inside & outside wash with wheels. God I hate paying that much for something that 1) I could do myself if I wasn’t so busy, 2) takes 10 minutes to complete, 3) won’t last more than a week. However, this is a fair rate… albeit a tad more expensive than Cardinal I think.
The wash was ok. As with any place like this, they get most of the stuff, but don’t pay nearly the attention you would if you washed it yourself.
It rained that night so I was back the next day for the 24 hour re-​wash.

This car wash is expensive, done by a machine with hoses and spray jets (which I like better than the spinning brushes that leave swirls in the paint), and then dried by a bunch of guys either roasting in the hot St Louis sun or freezing their asses off in the 37 degrees, like yesterday. The guys do a pretty good job on the mats, but take a quick second on the windows and leave streaks from time to time. The thing that really sucks about this place is that the machine doesn’t do the greatest job on the outside and the two spots that is ALWAYS missed is under the trunk at the very bottom of the rear bumper and right under the hinges of the front doors. My car is usually completely dirty because I have to visit dirty manufacturing sites for work often so you can really tell when they are missed.
Sure they ask you if it looks ok but who the hell has time to have them run it again and spend another 10 minutes going through the same process? Surely not me.