UPS Customer Center

Delivered to my home many times; last time, and one or two other times, have not been able to find: sounds like a training problem@corprate

The delivery guys must be stealing packages for their friends, I’m convinced of it ! No need to think you’ll get an explanation either. Rude, very ignorant people who seemingly can’t get an address right if you put it on your package. Avoid the Jefferson location at all costs or it will cost.

I ordered a laptop off Amazon which required a signature, which I’m more than okay with, I’m glad the driver didn’t leave it on my front steps… but when I called the UPS location on Jefferson to ask when I could come pick it up, the girl said it was there and that I could come anytime before they close at 8:00. I get to the store, the package wasn’t there, and the front desk guy said the driver hadn’t even returned yet and he «wasn’t sure where my package was». He also said that there isn’t a girl that works at that location so he wasn’t sure who I talked to, plus having an attitude the entire time acting like I was lying about talking to a girl on the phone. So since they don’t have weekend hours, I’m screwed till Monday, when I needed it this weekend. Their drivers are better than their awful customer service. I also might as well bitch about the awful location too: if you’re wanting to turn onto Jefferson towards 44, good luck, you’ll never get out, ever.

These people have zero customer service. Its embarrassing and I will never spend another $ 1 with Ups.

Ahhhhhhhh UPS. Rattling my belief that private businesses can always outdo government entities.
If you actually have to go here, chances are something got messed up, so you’re probably already in a bad mood. Yeah, there is a line, and I don’t know if it was really long, or if I’m just a product of my generation’s low tolerance for waiting.
News flash to the people working here: You DON’T work at the post office, for the DMV, or for the government. It’s okay to smile, or at the very least not glare at every customer like they are the bane of your existence.
They had a parking lot. It sucked.
If you live where I live, you have two choices: This place, or letting your packages sit on your stoop unattended until you get home, which means this place, or having your packages stolen. UPS Customer Center, I pick you. Usually.

I rather like this place and location. It’s annoying to get into the parking lot if you’re coming from the highway, but that’s pretty much all I hvae to say about this place that’s negative.
There is a parking lot. The service is pretty good. The people are nice. It’s also NOT out in the middle of I’m way too lost for this.
It’s just off a highway, easy to get to, easy to get home.
I had to pick up packages here a few times in the past. It always went smoothly. I wish UPS still defaulted and sent my things here when I couldn’t sign for them instead of the other location.

If it wasn’t for the company that I was sending products back to allowing me to use their UPS account I would have just gone straight to the Post Office. But since it was free of charge for me to go through UPS I went here. I strolled in around 1PM on a Thursday and was literally in and out in less than 5 minutes.
I can’t say that the staff was overly friendly but they weren’t extremely rude either. The guy handed me a form and pen and told me to fill it out. I did, handed it back to him he tore me off a copy and said I was done.
Easy enough. No complaints here!

Terrible customer service. Came to pick up a package and was told it had been returned to the sender (the same day as the last delivery attempt) because of too many failed delivery attempts. The notice that items will be returned to sender is in fine print on the back of the delivery slip, and it does not mention how long this will take. Since FEDEX and the postal service actually will hold for packages (for at least two days, and up to a week), some confusion is understandable.
None of this is the fault of the people who run this facility. The little bald man behind the counter, however, is definitely their fault. This man lacks any instinct for customer service, or even common courtesy. He’s curt, unhelpful, and unpleasant. Here’s a great customer service tip — when you’re explaining to someone that a package they need is on its way to Tennessee, express some sympathy, understand that very few people make it their job to memorize the UPS delivery policy, and offer a solution to the problem (even if it’s as simple as «call the sender and get them to re-​ship your item»). Even a simple smile would go a long way. Don’t stare blankly, then point at a sign on the wall, and imply the situation is the customer’s fault.
Every interaction I’ve had with this man over the last two years has been unpleasant. I’ve seen him treat other customers even worse. I’m sure this guy deals with unhappy customers all the time because of bad UPS policies, but that’s no excuse. There are hundreds of thousands of customer service professionals who deal with unhappy customers every day who use tact, grace, and empathy to turn lemons into lemonade. The problem with this guy isn’t that he’s a bad person, it’s that he’s incompetent at customer service. If UPS cared about their customers they would fire him or transfer him to a role that doesn’t involve human interaction. The fact that they have not tells me they don’t care, and so I’ll be avoiding their services whenever possible.

Wonderful location. There is a high level of package theft in St. Louis City (no surprise there…) and UPS flatly has not and will never leave a package at my door without someone there to sign for it. Frustratingly, since I’m never home during the day, it seemed as if I was almost required to come home to those yellow sticky notes on my door so I could sign it and authorize them to leave it. VERY FRUSTRATING!
Well before MyChoice even existed, I was able to talk to the man at Will Call and he coached me through how to ensure it was always just held for pick up. No more yellow tags, no more failed delivery attempts, just a simple phone call from Will Call on the day it arrives telling me to come get it.
Awesome staff!

Just wanted to write a positive review, since you probably don’t think to write one about these kinds of places when your experience goes well.
I ordered something online. I had two failed delivery attempts, so I called and used the automated system to ask them to hold it at this location for me to pick up (that was also very easy).
Went today to pick it up. There was one woman ahead of me in line (12pm on a Friday). Took me 5 minutes to get my package. In and out. Great experience!
Thanks, UPS!

I’m annoyed.
I bought some shoes online and noticed that longer than normal time had gone by and I never received my package. I go to track it online and see that FOUR days prior, they had issues delivering it to me. You think someone might have wanted to tell me that?
I call the service center, the lady tells me that I did not provide an apartment number, which I was and still am confused about, because I did. What I *did* notice is that I accidentally juxtaposed two numbers on the street address, leading them to a building that didn’t exist.
She gave me the address and hours and told me I could come pick it up.
Got around to getting over there today, gave the guy my tracking number, and he said accusingly, «It’s been sitting here for seven days! We were getting ready to return it!»
My first issue with this: why didn’t that beezy on the phone warn me that if I didn’t get there in a timely matter, they would have sent it back?!
I said defensively, «It’s been sitting here for seven days because no one told me it was here!»
«We sent a postcard. Guess the postman couldn’t find it, either,» he snootily replied.
«That’s because the address was written down wrong. That address does not exist. If it didn’t exist for you, it didn’t exist for them either. Why did no one call me?»
«We send postcards,» he said curtly as he shoved towards me the pad to sign. «That’s what we do. It’s our policy.»
GEE THANKS FOR THE APOLOGY AND UNDERSTANDING AND COMPREHENSION OF BASIC LOGIC, IDIOT.
Go FedEx.

This UPS location is set up very odd. You walk in and are greeted by employee only steps and doorways. To the right are a lobby and counters you ship from. Each time I have been, the employees have been friendly enough and helpful. No complaints here.

When: March 8
Why: Shipping a package
I’ve used the UPS office for years and have never been disappointed.
The location is great. It is on Jefferson between 64 & 44 making it easy to get in and out.
The customer service has always been friendly and helpful. Even when I have seen a long line they move it quickly and still provide a top notch attitude.

Wow, so this place really does exist. Too bad it doesn’t show up on UPS’s website when you search for locations, and it’s hard to find via Google Maps.
Though it is right off of the Jefferson exit (on your left). You walk in, there’s a small window where you give your package slip and ID, they find your package, and off you go. I didn’t have to wait in any lines, they found my package right away, works like it’s supposed to.
Would be better, though, if it was easier to find the address online.

If I could give this place a zero star, I could. I had been expecting a server to be shipped to my home via UPS. When I realized that I was going to be out of town on the day that it was going to arrive, I called UPS to hold the package. I was told that I could pick up the server once I got back into town. When I got back in town earlier than expected, the driver still delivered the server without requiring a signature! The person who shipped the server requested that a signature be required for delivery. The server was delivered in a damaged box with the packing peanuts coming out. Thank goodness that the server was in working condition. In the past in another town, I would call UPS to hold packages for me without any problem. Needless to say, I won’t be using UPS for mailing packages anymore due to this ridiculous incident.