Steak ‘n Shake

Terrible. Takes forever to get food. Don’t go thru drive thru Or call ahead because they are so slow. In other words don’t go there period.

25 minute wait in drive thru only to get very cold and old fries. Burgers were cold too. Will never return to this store. Stay away.

Sucks. Cold food. Fries like potato chips. Very disappointed. Fast food shouldn’t be hard.

Took forever to get our food! Had to go up to the counter to see what was taking so long. Didn’t get our shake until after we got our food and they forgot our kids meal.

Horrible! The person on drive through obviously needs to be in a different position because I repeated my order about 10 times before she could get it right. Pretty simple, #18 with cheese fries and ADD a large coke (because this meal does not come with a drink), #3 with cheese fries and a Coke and a small order of onion rings. Finally after about 5 mins (literally 5 mins of repeating the same thing over and over) of going back and forth and her randomly adding a #14 to my order or simply leaving things out that I said, I went to correct her for the last time because I am done at this point, another girl got on the headset and got my order right. Get to the window, pay for my food and she hands me the bag and says «thank you»… WITHOUT GIVING ME MY DRINKS!!! Ahhhh. The only good part about this visit was the fact that my food was correct once I got the bag. I may have completely lost it if it wasn’t.

Worst restaurant ever! !! Doesn’t matter what time i go to this restaurant I always get the worst service ever! ! I’m done with this establishment! !! I have given this place too many chances! ! It is always a huge disappointment!!!

Terrible service! The entire restaurant was waiting for food! It was not the waitresses fault, they were very nice but the problem was in the kitchen. The place is dirty and the bathrooms near unusable!

HORRIBLE SERVICE! Four dirty tables waiting to be cleaned off but they wouldn’t try to seat our family. They simply told us it would be a wait. We asked if we could order while we waited for our table but they said it might be too long to get seated and the food could be ready before our table. Really? We left and went somewhere that actually wanted our business. We like Steak ‘N Shake, but we will not be back at this location.

OK, I’m such a sucker for billboard ads. Ever since I’ve been out here in St. Louis, I’ve been wanting to try one of these places after passing by the bill boards… with a catchy name like Steak N Shake, how can you not go and try one out? That being said, the steakburgers here are yummy, but the meal was spoiled by the horrible service. Granted, they only had two servers for the whole place, and it was packed full of people, but still. if you’re going to have a sit down type of restaurant, you’d think there were more people working the front! We had to wait to get a table, wait to get our orders taken, wait for the burger, and finally wait for the shake! That’s a lot of unnecessary waiting for a burger meal. They do have a drive thru, which might be faster, but considering that I don’t live that close to one, I’d rather just eat in so that the burger is warm when I eat it.
Anyway, let’s talk about the food. My husband had the bacon burger, and I was super jealous of the thick bacon. He really liked it. I went with the portebello & swiss burger (what was I thinking?! a mushroom topping over bacon?!), but couldn’t really taste the portebello that much. That’s ok, cuz the burger was otherwise pretty tasty. Husband also had the chili, which seemed to be something most other people got… wasn’t bad. As for shakes, I was amused by the idea of the split shake (two flavors, split down the middle in one glass), so opted for the chocowberry. Yum. Husband went with a root beer float, which had a real scoop of vanilla ice cream. Also yum. Both drinks were super big — we probably could have just shared one. I’m still trying not to think about the amount of calories and grease I consumed. All in all, I enjoyed the burger and shake, but wouldn’t want to do the whole wait thing all over again. My tip would be to find a different location that isn’t so busy. (Then again, if they all required waiting like that, I would have to think twice about going back.)