Sprint Store

Friendly, good at solving problems. The store manager was pro-​active, visible, helpful, encouraging his employees for good work.

Best customer service ever !! Love this sprint store they are always willing to go above and beyond !

I had a great experience at this store last week getting my new phone activated. I was adding a new smart phone to my plan, and Ryan was very helpful in finding a new plan for me that actually lowered my monthly bill significantly. I also bought a Fitbit, and he set that up for me too. Highly recommend this store!

This is the only Sprint store I will visit! The staff is very helpful, knowledgeable, and nice. I know I can go in there and anyone working is always happy to help! Last time I was in there, I dealt with, Zach. He took his time explaining everything to me and making sure I understood every step of the way. Highly recommended this great group of people to take care of you!

I had an issue with a new phone I purchased online that I wanted to return. Calling Sprint directly was a major fail so I went to this store. Destiny, the floor manager, called Sprint for me and after 1 hour on the phone she got the issue resolved. She also found errors on my bill and got me a $ 40 refund. Then she switched my plan so I would save $ 20 every month. She is amazing! Thanks Destiny!

This is probably my last visit with this Sprint store! I made an appointment yesterday and today when I walk in the man tells me they don’t have my appointment in computer so I had to wait! After I was seen 30 minutes later the man kept trying to force me into leasing the phone I wanted to buy! It was a gift for my mothers birthday so obviously I didn’t want to lease it! After multiple attempts to get us to lease I tell him I just want an iphone6 and then he proceeds to try and sell me accessories! At this point I’m very mad because it’s almost 1 o’clock and I’ve been in the store since 11! Took almost 2 hours to make a simple purchase! The sales man was so rude although he tried to make me seem like the rude one for wanting to buy my phone and get out of the store already!

Made an appointment, dropped the phone off, they couldn’t fix it, and even though I lived out of town, are having a brand new device sent to me in Washington DC. Friendly great customer service and definitely willing to work with you to make you happy. Not sure why others have had unfortunate experiences but mine was great. A special thanks to Brian and Corey!

This was not my first experience with this sprint location as this is the one I normally use. However it pretty much went as it usually does, poorly. I went because I was having an issue with my iphone. Even with my appointment that i set up online as they suggested, i still had to wait about 30 extra minutes. Once they finally got to me, the associate that was helping me couldn’t seem less interested in solving my issue. In any case, after about another 45 min of trying to figure out what was going on, they were content to send me away with no resolution to my problem. Great job guys

I came into this store on a Tuesday and activated a 2^nd line of service on my account. I was informed at this time, that I qualify for 5 lines with no deposit. I explained to the person who helped me, that I am launching a business, and that I will need 2 more lines, or 4 total lines within 30 days. He said that if I came back within 14 days, he could give me all 3 of the new phones for free. Which is just peachy, because you can get them for free online, but they try to charge you $ 100 in the store (each). He gave me his card, and said that if I called when I was ready, all I would do is come in and sign the paperwork, which would be pre-​printed, and pick up the phones! Well I called him on Thursday and said go ahead. He said that I could pick it all up on Friday. So I get back in town on Friday and come in, he’s not there, no one knows who I am, or what I am talking about. They can’t help me because he is giving me a «special deal», nor can they reach him. No manager is on duty??? Well I call him the next day, he says no problem come in at 2, everything will be ready to go. Well I come in at 2, nothing is ready to go. This idiot wastes 1.5 hours of my time, only to turn around and tell me that he can’t give me the phones for free. Telling me I need to pay $ 300 + tax. Meanwhile I find out while I’m on the phone with Sprint Customer Service in the store, that he had added phone insurance to both of my lines without my authorization on my first visit on Tuesday. He got personal with me and insulted me when confronted about it. I left, went to Marshall Wireless (a Sprint dealer in south county next to KFC right by the mall). Peter helped me there, within 15 minutes I had the new phones activated, Peter had removed the insurance, setup the caller id’s right, filled out rebate forms for all of the phones, even the ones he didn’t sell me! Plus the Marshall Wireless store had a better deal, at sticker price than the corporate store. Peter did some other things for me, and told me I could transition my account to a business one within 90 days. When the corporate store said I’d have to pay a deposit of $ 100 per line x 4 ($ 400). The way Peter at Marshall suggested is free. Why would a Sprint dealer offer better service than the actual corporation???

Went to get a new Phone as my current was cracked, Finally was joining the Iphone bandwagon but wanted to get in and out quick. had little hope.
Was first approached by (i believe her name was) Cassie who signed me in and then was the associate helping me in less then 5 minutes.
She was by far the nicest rep I have ever dealt with and I was in and out with a new phone set up and ready in less then 20 minutes all while dealing with someone who was great and way to happy to be working on Thursday night.
Great Job!

i just dont understand how things work in the store… i prefer to call in but some things must be done in store. i dont understand how even when you make an appointment, you’re waiting 20 – 30 min to be assisted. I dont understand how when u walk in just needing to buy a charger, you’re waiting for 20 – 30 min. i feel like the host/​hostess should be cashier trained and be able to ring a damn charger out. the host/​hostess literally DOESNT DO A DAMN THING EXCEPT TAKE DOWN NAMES! they use their own phones more than we did when we were in the store. a receptionist at least takes calls.

This is a nice sized Sprint store with ample parking and a LOT of sales associates. I’ve been coming here for years. I’ve been a Sprint subscriber for 10 years now so I have «premier status,» which is cool. I get 25% off buying 2 or more accessories and some other bonuses as well.
This is a place that I tend to try and get a good deal by asking. When my husband and I moved in together before we were married, we combined plans. We got an awesome plan, which is basically $ 120 a month for more minutes that we need, data, free cell to cell all the time, free after 7 and weekend on land lines. At the time, I had gotten a new phone about 5 months prior, but I really wanted a different phone. I asked the sales guy if I could have it for the lowest price (though I didn’t qualify) and he pretty much laughed at me. I asked him to ask the manager and he did — and I got the deal. Score!
I recently got a new EVO Shift and they were helpful as well– got it all protected for me (put the cover and screen shield on). I went back later to see if I could get one more accessory at the discounted price and the sales guy worked with me to get me an even better deal!
We got a 4G modem and are trying it out for free for a month to see if we like it better than Charter — apparently our area has really good service from Sprint mobile. We’ll see if we like it!

Die, Sprint, die. Not the fine people at this particular store, but the company in general.
According to my last review, they did something wonderful– which they did do.
But come bill time for the month of February at the beginning of March, my bill said I only owed $ 60 which I paid gladly. Then, I went off to Sweden for two weeks, also gladly. When I checked my sprint bill, I discovered that I now owe $ 300!!! Sprint says I never paid the $ 60 I owed but my bank and my e-​mail receipt of payment beg to differ. So, not only does it look like Sprint is trying to charge me for the original plan I had during February before I changed my plan retroactively (at their suggestion!!!), but also for all of the extra minutes that I went over my 450 min/​mo plan even though I upgraded to 1500 minutes for that month to cover them, and the 1500/​mo plan!
EYEBALL GOUGE.
Seriously, if they don’t make this right when I get back to the US, peace OUT.

This location is the one I go to because they are a true sprint store. They do seem to have more knowledge about the product.
I had early generation smart phone the (htc mogul) 4 years ago when that had little internal memory. I had to learn to keep this «mobile pc» up and running. I had to figure out how to constantly erase all old messages from email, then text and now picture mail from my phone. Then because more than mobile websites became available I had to learn how to erase cache, cookiees and history. Plus constantly reboot or pull out the battery to get rid of the hidden programs.
This is the only location that was able to give me any guidance on the pains of owning a smart phone. The guy had warned me that I now owned a tiny laptop with limited memory that I had to maintain. Just like any computer, do not download weird software and backup my memory.
My new microsoft mobile based Touch Pro 2 is a maintenance pain (not as bad as the mogul), but I have a mini-​laptop from which I am making this review. I am still amazed at what this can do even with problems all smart phones seem to have.
Plus the panaramic camera setting can stitch 6 shots together!
All that said, I hate cell phones and the companies. This location is A-​OK because the people at this location understands that I hate dealing with new technology, but want it.
I do find myself with Google’s Android envy, because it is the latest technology.
Tip–
Real keyboards rule.