Reliance Bank

Possibly the worst bank ever. 4 times I have had issue with my debit cards being deactivated. Each time I received no notification from the bank that they canceled/​deactivated my card, and only discovered this while standing in line trying to make a purchase. These guys really are clueless/​careless when it comes to their customer’s access to their funds/​account. There have been 4 security breaches in the last year and each time I was either not issued a card at all or the card was not issued in a timely fashion. Two times the bank cancelled my current card with absolutely no notification.
This is all very unfortunate. I have been a customer of the bank for over ten years, and up until the last couple years was very satisfied with their service, but after this last incident, I will be leaving them. After each incident I notified the bank managers and requested that they speak with upper management regarding their process of issuing new debit card. It appears that these recommendations were never passed along.

Is it weird to review a bank on Unilocal?Nobody else seems to have done it for Reliance.
Even if so, I’ve been getting my mortgage/​refinances from Valerie at Reliance Bank in Des Peres for 15 years now & feel obligated to return some love. I’ve always dealt with her, and she is friendly, great to work with and very straightforward. These days, the various mortgage brokers might promise you the world (mystically low rates, free ipads, unicorns or whatever), but when you’re dealing with a mortgage or refi, you want someone who knows what they’re doing, and takes a realistic approach to your particular situation.
Honestly, I use another bank for my checking account (due to the ATM factor), but I can’t imagine ever using anyone but Reliance for any future mortgage transactions. I’ve been more than satisfied with my experiences here.
If you happen to be reading this, looking for a specific, trustworthy recommendation for a refinance or home loan, here you go.