Prudential

I am amazed at myself for staying at an apartment for as long as I did. After 5 years of renting a 4-​family flat in St. Louis Hills, I had to call it quits. Prudential Advantage, Realtors on Lockwood is either incredibly incompetent or this company blatantly does not care about its tenants. While Prudential owns the property where I lived, it was particularly the Voges Team who managed it, and poorly I must say.
Throughout the years I have had to threaten (and not empty threats, mind you) management with legal action to get them to fix serious issues. I’m not talking about clogged drains or running toilets here — although these were both problems at different times too — I mean I had to really push to get my furnace and hot water fixed in the winter and air conditioner working in the summer. Not cool Prudential (quite literally). I have reported other maintenance issues as well that were never addressed in my 5 years at this apartment too, such as the kitchen light fixture that started to come out of the ceiling while trying to change the bulb. The result: due to no response from the company I had no choice but to tape the fixture to the ceiling to keep it in place and not fall on me while in the kitchen. Oh, and did I mention that I was not able to actually change the bulb so I had no light for a year and a half?
What else lacked attention… broken handle on the shared screen back door that was never fixed, the embarrassing landscaping in the back yard, the plaster that would peel off the bathroom walls into the shower, the plaster that would also crumble in chunks off of window sills and into kitchen cabinets, the mold in the bed room, slow to no response with snow shoveling (kind of a perk to renting, no?). No matter what the problem was, they could not /​were not able to or did not care to help.
And it is worth addressing that upon moving out I was notified by management that they did not have a working set of my apartment keys. What the what?! Don’t you need those for maintenance and… oh right, now I get it. I suppose their contingency plan all along was to have a lock smith or just break in if there was a true emergency in my apartment. Then management had the audacity to try and pressure me into copying a 2^nd set for them since that was obviously my responsibility. When I did not do this immediately (can you blame me?), I was basically threatened because there was suddenly a maintenance issue — something leaking into the apartment below mine. Really, you are paying immediate attention to a maintenance issue with someone else in the building. I don’t think so. Lame excuse. They just wanted the keys to show the apartment to groups of people (and yes, I was informed that 3 – 4 groups of people wanted to see the place in one day) to get the next tenant ready as to not miss a single month’s rent payment. I’m sure they will take good care of the new tenants.
BUT, the silver lining here is that I was returned my security deposit IN FULL well before I had expected anything. And for that, Prudential Advantage Realtors — Voges Team, I give you a 2^nd star.