Premier Dental Partners

I went to this location yesterday. First off, I found their facility to be tastefully decorated and clean. Staff: everyone was very friendly. I saw Dr. Michelle Pavlak-​Hawkins and she was professional and also friendly. She answered all of my questions and gave me a printed sheet of the work I need done that spelled out exactly what my insurance will pay for and what I will pay. I found the whole experience to be as positive as a dentist visit can be. I also felt that they were very thorough and did not push services I did not need — I have had this experience at other dental offices. I needed to schedule an appt for some fillings, and I was able to get an appointment within two weeks, so they are not so overbooked that a patient has to schedule months in advance.

I have been seeing Dr. Michael Harkins for two years. I find him to be highly professional, personable and a skillful dentist. I have always been treated well by the staff at Premier Dental and have recommended their services to friends and colleagues on numerous occasions.
Most recently, Dr Harkins helped me out by repairing a crown that failed after only three years. (one I received at a different dental practice). The repaired crown is a better fit than the original. I was charged a reasonable price for this service (unlike the dentist who originally installed the crown and was going to charge me $ 1,400 to replace it).
I highly recommend Premier Dental and Dr Harkins to anyone looking for a regular dentist.

I saw Dr. Michelle Pavlak-​Hawkins for several things and the one that put me over the top was her over-​zealous drilling during a filling in which I was told at a second opinion that it was «careless» drilling that caused her to get too close to the nerve and thus cause the need for a root canal. Great. Went to an endodontist which was an experience in itself, and then I felt I had no choice but to go back to her for the end result — a crown, since she had been involved since the beginning with the tooth, thinking that a crown was harmless enough. After going to the state of the art endodonsists office and then back to Premier Dental on Euclid, I noticed how dingy and almost dirty the Premier office looked. Not up to date — just drab, and felt dirty. Then I settled in for the crown prep, which I knew from other experiences is a bit of an ordeal but I also expected my DENTIST to perform the procedure. Turns out Pavlak’-Hawkins’ assistant is allowed to do the majority of the prep, and on the 2^nd visit is allowed to seat the crown and even file it down for permanent placement! WHAT? Seriously. I only realized this was a true problem when I went to a new, fantastic dentist who does all of the work for a crown himself, and oversees anything his assistants do (such as the normal stuff like impressions etc). For the majority of the procedure at Premier with Dr. Pavlak-​Hawkins, I was alone in the room with her assistant, pretty much at her mercy. It was awful. Awful. I can’t remember if it was at the 1^st or 2^nd appointment for the crown (I think the 1^st) but whichever appointment she numbed me up, she nicked my lip with the needle before actually numbing where she should have. The pain on my lip was so searing that I wanted to fly out of the chair, and nevermind the open sore left on my lip afterwards. The crown was terribly expensive — in excess of $ 700 (I think closer to $ 800 if I go back and look) — which is expected, I guess, but what really is fueling my review is for right at $ 700 my new dentist, himself, put a crown on a tooth, and then showed me the difference between his crown, that is incredible quality and looks and feels like a real tooth — bite indentions and everything and covers all the way down to the gum, like real tooth — and the one that was put on by the dental assistant — the color is awful, and it looks like a chicklet. It is not a natural tooth color, you can see the grey below the tooth from the tooth that had been «deadened» from the root canal, and it is simply a bubble over my tooth — does not resemble a tooth in any way. SO I feel like I got so screwed by Premier and Dr. Pavlak-​Hawkins. I don’t think she personally has enough experience to do the things she’s doing, and I think she pushes through work when she’s in over her head and doesn’t ask for advice. Then Premier, I think they use cheap materials, and overcharge you for crappy work. I’d stay away — not worth the heartache. Find someone who has lots of experience and knows what they’re doing.