PetSmart

Take your business elsewhere. After years of having no problem grooming dogs that have disabilities suddenly they are enforcing a new policy where a dog who can’t stand for the entire duration of grooming will not be allowed to be groomed there. If these were humans being treated this way someone would’ve probably set the store on fire long ago.
The new manager needs to be let go and a complete re-​vamping a ball store personnel should take place.
Until people start reporting that things are going better– take your business somewhere else you don’t need this kind of negativity in your life

Terrible experience today when I brought in my 14-​year old chihuahua/​dachsund mix to get his nails trimmed. Despite weighing only 7 pounds, he can be a handful, but we have been here numerous times before and they have been able to handle him. The girls in the salon have generally been very friendly and obvious pet lovers. Today, right off the bat the girl never smiled, seemed inconvenienced that I didn’t have an appointment, and hurt the dog when she picked him up. When I was summoned to pick him up, they told me they could only get his back paws and they couldn’t ever work on him again because he was «too old» and had tried to bite. I asked what I was supposed to do, and they said I would have to take him to a vet. When I responded that I had been there numerous times in the past without incident, another girl standing nearby snottily said «I’m the salon manager, and we can’t work on him.» Maybe she knows about animals, but her people skills were totally absent. If they can’t handle a seven pound dog who’s missing half his teeth, it doesn’t inspire a lot of confidence. I gave a rating of two stars only because I have had good experiences in the past, and they did give me my money back, but be forewarned that the service here is very inconsistent.

Easy access to the pet supplies I need. Join the club to get the sales/​deals. Manager Jennifer is the best. very good at her job. She made me feel like a valued customer.

I would NEVER recommend Banfield. I work in animal rescue and when someone pulled a dog from a Missouri shelter and took her to Banfield for a basic check (heartworm, fecal, etc) she walked out with a bill of over $ 250! Outrageous! They charged her almost $ 10 for «fecal collection» and then charged almost $ 30 for the fecal exam. Really? You charge to collect the feces? They charged almost $ 10 for the blood collection and then another $ 30 for the heartworm test. They pushed her to buy a 4-​pack of their flea meds (which I won’t use — terrible reviews) and 6 months of their heartworm meds KNOWING that she was not keeping the dog but taking it to a rescue group in another state. HORRIBLE policies and horrible practices. They are not reasonable and there are much better vets in the area.
And, to sum it up, an extremely rude person from this Banfield contacted me today (because I called corporate) and told me (in an extremely snotty tone of voice) that once medications are dispensed that is final. She also told me that the foster «accepted» the medications. I explained that the foster is not a dog person and there is no way she would have asked for 6 months of heartworm medication and 4 month of flea treatment KNOWING that the dog was coming to our rescue in a week. They obviously pushed her to purchase those medications and she did. They were much more expensive than what we buy and not even brand name medications. I WANT MY MONEY BACK! They give PetSmart a bad name through their association with PetSmart. PetSmart guarantees 100% money back satisfaction. Apparently, Banfield does not!
I also believe that this particular Banfield misdiagnosed the dog’s skin ailment and provided an antibiotic instead of an anti-​fungal treatment. So she continued to scratch and lose hair.
I write the local Pet of the Week for several counties in Illinois and will be advising readers to take their business elsewhere. It seems obvious that Banfield cares more about the business of making money than the business of helping animals.

Great vets here at Banfield at this location. Ask for Misty