Meineke Car Care Center

I scheduled an appointment via their online website for Veteran’s Day. They were promoting a free basic oil change for November the 11^th only in honor of veterans day for veterans. I was able to schedule mine a week before. The week of, I received a call back from one of their reps stating that they were completely booked three weeks before and needed to cancel. I was told that he can’t help it they are booked by people calling in and leaving voice messages. I guess the fact that I actually scheduled one didn’t matter to them. They wouldn’t honor they’re mistake since it was only available for the one day. Happy Veterans Day!!!

Pulled in a few minutes past 5:00 pm asking them to put a patch on a tire that was leaking. Was told they close at 6 and already had a scheduled appt coming in. They couldn’t justify paying overtime for a $ 24 patch job. No problem — drove north a few blocks to National Tire & Battery. They were happy to help me.

I found online coupons and asked to use them. I was told «I already saved you $ 35 on the oil change.» I didn’t push because I was burnt out by 5pm on a Friday. There was no «only one coupon per purchase» disclaimer.
Good luck getting someone to answer the phone. The location is extremely understaffed.
The main guy who works there is extremely charismatic and is a good salesman. Be prepared.
Great deal for an oil change, if they let you use the coupon. Otherwise, I will be taking my business elsewhere.

If I could post negative star rating I would. They did put the muffler on and it’s quieter, so that’s good. But in the process they also knocked a wire making it impossible to start the car. When we, naturally, brought it to their attention they refused to take responsibility. The car started so we could get it there. It started when they drove it in to work on it. But it didn’t start after that. I understand defending your work but they wouldn’t even consider looking at it to see if perhaps they may have done something. When we made an effort to contact headquarters we asked for his name and get this — he wouldn’t give it to us. He’s the manager and he wouldn’t tell us his last name (it’s Tim Bollinger by the way). I had to have my mechanic come out to see what could be wrong — now HE is a good mechanic, but that’s another Unilocal.It literally took about 30 seconds for him to crawl under, see the new weld and see the wire they had knocked off. Plugged it back in and that was it. But EVEN THEN, even then when the mechanic brought it to Mr. Manager’s attention he denied having done anything.
Do not do it. Do not go there.

I usually don’t like reviewing car places because I really don’t have much car knowledge but the service I got at this Meineke was so good and I left feeling like I had only gotten the car repair I needed and for a good price. About a month ago my car decided one day to start making a really awful noise and it sounded like it was my brakes so I knew I needed to take it in sooner rather than later. I called and they said if I could get the car in first thing the next morning they would fit me in. I got there when they opened and true to their word they brought my car straight back. Ten minutes later they came out to show me exactly what i needed to get done and what I could wait until later to do. They were finished within an hour and I left after paying way less than I expected to. Next time my car makes a crazy noise I know where I am bringing it.