Marquard’s Cleaners

Not sure if I can really rate this place, but the woman who did my alteration on my dress recommended that I come here because they are the best in all of St. Louis. When I looked them up on Unilocal,they had some really bad ratings and reviews and not to mention the prices were ridiculous. I wouldn’t trust a company like that with a dress I need for a wedding.

My wife dropped off a $ 150.00 blouse that was nowhere to found when we went back to pick it up. Spoke with the manager who offered us $ 30.00 to replace it. Do yourself a favor and stay away from this place.

I am new to the neighborhood so I needed to find a new dry cleaner. I dropped of a suit and two dress shirts and didn’t ask what they charged, but I figured it’s dry cleaning, how much could it be? They told me it was going to be a few days, which seemed odd, since most of the cleaners I’ve used have it ready in 24 hours (or 48 at the longest). The turn around time wasn’t a big deal since I wasn’t in a hurry, but when I went to pick it up, I almost had a heart attacking when she told me it was $ 50. I said she must have gotten my order confused with someone else’s, but nope. She confirmed it was $ 50 and told me they do a really good job. To be honest, I don’t know what a really good job entails when it comes to dry cleaning, but ever other cleaner I have ever used seemed to have done a good job too. As long as the items are clean, and come back nicely pressed I am happy. Two shirts and a suit usually costs me around $ 20, so I was plenty pissed and I informed the lady I wouldn’t be coming back. I don’t usually leave negative Unilocal reviews, but I just couldn’t believe what a rip off this place is. For the record, they seemed to do a fine job with the cleaning but I couldn’t tell a difference between any other cleaners I’ve used.

This place is expensive and not really that good. They use a different kind of chemical that is apparently non-​toxic in the cleaning process but the result is that your clothes won’t come out quite as clean as in other places. The service is also not good here; the workers will do their best to make you feel unwelcome. They cannot press a shirt to save their lives, mine always come back with weird folds and messed up collars. And did I mention they are outrageously expensive?

I came to this place needing a life saver for a brand new suit that had been stained and my regular dry cleaner had been unable to fix. This place came up clutch! Was it expensive? Sure, but absolutely worth it. They do an unbelievable job. Staff is incredibly nice and knew my name after just two visits. Even when they lost a couple of my shirts, they were attentive and worked very hard to find them (which they managed to within a few hours at just minimal frustration to me).
Without a doubt, this is THE BEST dry cleaner in St. Louis

I have gone to Marquard for years and they do excellent work. Caveat: Marquard does not give receipts. No receipt; no recourse. Unless they will issue a receipt so I can prove I brought in an item, I’m not sure I’ll go there again.

It’s hard for me to buy clothes that fit me, so when I do, I take good care of them. Where to get business suits, dresses, slacks, and blouses (for women) dry cleaned? Marquard’s.
Yes, they’re pricey. But they do a good job. I’d rather spend money to get my clothes cleaned properly, instead of destroying my clothes and having to spend more money to purchase new clothes.
Perks: They accept credit cards and they store your dry cleaning by last name on a computer. No ticket to hold on to! So, you come back, give them your last name, and viola. I seem to have been there often enough that I recognize some of the staff and they recognize me, so sometimes I don’t even need to give my name.
Also, now that I’ve gone to Marquard’s for at least 2 years with my nice clothes, I’ve taken my WEDDING DRESS there to be cleaned and preserved. Starting at $ 275 (price increases depending on level of damage and type of fabrics/​beading) you can get your wedding dress cleaned and then either hung with tissue (they claim that’ll last 10 years until the fabrics start to become discolored), or stored in a box packed with tissue and perhaps extra chemicals (they claim dresses stored in the box won’t discolor «forever,» unless of course the box is opened). I’ll report back once I get my wedding dress back in about 3 weeks. (Yeah, 3 weeks? Whatever. If it’s going to sit in a box for years and years, I’m happy if they take their time with it.)
And yippee, there was a 15% off promotion on cleaning wedding dresses this September, so at least that saved me about $ 30.

I was so excited to find a dry cleaners just up the street from my house. However, I was disappointed in their turnaround time. The work is done offsite so a three day turnaround was considered a rush order and they may have charged us extra for that. I was SHOCKED to pay over $ 20 for a little black dress made of polyester.
I agree that they did a nice job and would be excellent for really expensive items (e.g. wedding dress), but how can you run a business solely on that? We did receive a friendly letter, thanking us for our business. They are good on relationships, but not very competitive.

I love this dry cleaners. It is my favorite dc in st. louis. You will pay a bit more but your clothes are done to perfection. They even stuff your blouse sleeves to hold their shape better. People that work here are always friendly and they do their best to please you.

My favorite dry cleaner in STL. Very personal service, always a smile, helpful and if you lost your ticket, its not a crisis. It’s not the cheapest place, but if service is important, this is the place to go. I don’t have lots of dry cleaning for for me its worth it.

I was told to go to Marquard’s to get stuff I really cared about cleaned. I was warned that it was a bit expensive, but I had a favored sweater to be cleaned and was willing to shell out to make sure it was treated nice. I also brought two dress shirts along.
The service was good, the people working there were very nice. Unfortunately, when I went to pickup my clothes, there were my two shirts nicely cleaned and starched, as well as a brooks brothers sweater that wasn’t mine! I mentioned this to the employees and the apologized and said they would resolve the issue. A day later I got a call that my sweater was found and ready to be picked up. I went back and was shocked to be asked to pay full price ($ 16.50) for the sweater. I thought the inconvenience of me having to drive back again would at least have earned me a discount if not a free item. Normally I would have sealed my lips and been happy to have my sweater back, but I expected premium service to come with the premium prices Marquard’s charges. They charge 4x what my normal cleaners (who has never lost an item) charges for a sweater, so I was a quite annoyed that they lost it. When I protested the worker at the counter offered me the sweater for free, but mentioned his boss might not be happy. Not wanting to get him in trouble (he didn’t screw up), I asked him to call his boss so I could explain my dissatisfaction. The boss apologized but told me the best he could do was give me a credit to my account for the next time I get cleaning done there. I didn’t feel like arguing further, but this seemed to be a bit cheap on their part.
Probably is an isolated incident, but how it was handled was less then satisfactory. At a normal cleaners it wouldn’t be a huge deal, but they need to do better if they are going to charge top $.

If you have something really nice and want it taken care of, take your stuff to this location. For basic shirts and such, it is pretty expensive. They are friendly and helpful.