Lindbergh Tire & Auto Center

I would NOT recommend this place, regardless of how desperate you may be. Dave, the owner, has the worst customer service skills I have EVER encountered. When questioned on the price of work he said I needed done, his answer was, «You can bring a lawn chair and sit outside my shop and watch us.». When someone quotes me over $ 500 worth of work and has a response like that, I would rather take the bus instead of them working on my vehicle.
Save yourself the time and hassle of talking to this mono-​tone, lack of personality, ripoff ‘business owner’.

Lindbergh Tire and Auto has become my entire families «go-​to» shop… Which is significant as we have always worked on our own cars. Dave and his crew have gone out of there way to diagnose and service all of our vehicles from foreign to domestic. Would highly recommend to anyone.

I own a service business, and after my terrible experience talking with «Dave» at the service desk, I was determined to find, via the internet, the owner’s name and talk to him about just how bad his manager was running his business. Rather than burning my business in public, I would always hope to get a chance to speak with a disgruntled customer and make things right. However… according to the only reliable source I could find, «Dave» is the owner, so here comes the negative review!
Between business and home, I have 14 vehicles, so I feel I have a lot to offer as a customer to a repair shop. I once had a windshield replaced here for $ 200, which was a deal, and I was happy with it. I had my manager call this place last week to inquire about getting new windshields on two company cars. She tells me the guy tells her «I’m really busy right now, can you call me back in a ½ hour.» She says OK, calls back, leaves a message, and never gets a return call. I tell her that we’ve been guilty of forgetting to call someone back before, so I’m going to give them the benefit of the doubt. So I go visit the place today in an effort to get pricing for the new windshields and for work on two of my personal cars.
I walk in and talk to «Dave,» the apparent owner. I told him I had 4 cars that need work right now, could he please give me some ballpark pricing so I know what I’m in for before I start bringing in the cars. Dave says «I’m real busy right now, so I can’t help you right now, but what do you need?» Was he at least pleasant in his tone… no, more like I was a big bother for him at the moment. I tell him what I think is the problem with the first car… he says $ 120 upfront charge to diagnose the problem. I said OK, when you figure out what is wrong, then you charge me to fix the problem, and the $ 120 is rolled into that? NO, the $ 120 stays on the ticket regardless. We try to talk about other things, but he is just downright adversarial about everything. Finally, I said this isn’t going well, I was trying to give you the benefit of the doubt after you didn’t call us back, but I think I just need to go somewhere else. He just says, OK, thanks, bye.
It was one of the worst customer service situations I’ve been involved in. I walked out thinking I’ve got to contact the owner and let him know just how bad this Dave guy is hurting his business. Given that Dave is the owner, and he’s always too busy to talk, I guess he’s got all the business he can handle.
On the bright side, my experience with Dave has made me appreciate the three great managers I have working in my business.