Go Best Express

I didn’t plan ahead… Had thought to use Über, but the cost was really high… Saw the ad for this at the airport and gave it a try. Driver was right on time, van was clean and warm, and driver went out of his way to get me right to the entrance of my destination in spite of construction roadblocks. Very pleased and appreciate the low cost.

I recently visited MO. for the first time and used Go Best Express for transportation to and from Lambert Airport. I cannot praise the reliability, ease, and efficiency of this business (in both reservation of the transportation, cost for service, and with both pick ups) and, moreover, the professional and friendly service of both Bwayne and Solomon.
I arrived very late into town and left very early a week later and yet still received prompt, timely, and friendly service. I would most definitely use this service again upon returning to St. Louis and will recommend this company to anyone I know that will be traveling to this area.

Read this like 4.5 stars
The shuttle company has a counter in the baggage claim area, which is nice. The two people working the counter were very funny and personable, with each other as well as myself. I expected a 15 minute wait (which like a watched pot — takes FOREVER when you are watching your fantasy team tank… umm sorry I digress)
Jason, my shuttle driver, arrived and walked me to the shuttle (not a far walk). Very nice and made the ride enjoyable.
The bad: trying to find this place on the internet. I searched and found this place but not the shared ride version (only found the sedan/​private/​limo version)… only when I went to search again for airport shuttle did I find what I was looking for.
The offset of the bad: Online reservations get 10% discount.
My return trip was even easier — driver got there 30 minutes early (I left for the airport @ oh-​dark-​15) and parked till the prerequisite time to appear. Got me there early AND stopped for last minute rations (cuz I was thirsty)
Did I like them? I joined the frequent rider club so that I can have less hassle next time.

I wish I could give this shuttle service negative stars.
Getting picked up at the airport went flawlessly, but getting picked up from my hotel to the airport was a disaster.
Given my departure time, they assigned a pickup time and advised to be outside 15 minutes before pickup which I did.
At pickup time: I get a phone call saying the driver would be 10 minutes late due to game traffic. Considering the game dates are posted well in advance, I imagined game day traffic would be something they anticipate for.
20 minutes post pickup time: driver is nowhere in sight, I call and get told «another 8 minutes» which sounded like a bold faced lie.
When I pointed out that the appropriate course of action for them would have been to to warn me BEFORE the scheduled pick up time so I could have made other arrangements I got scoffed at, said the most they would do for me was refund the price of the pre-​booked shuttle and then they hung up on me.
At this point, I was starting off 30 minutes late to the airport, had been waiting outside the hotel for almost an hour, and still had to catch a cab.
The only reason I made my flight is because I have TSA pre. If I had to wait in the longer security line I would have 100% missed my flight based on their screw up. The customer service was rude, and they offered no alternatives or compensation. If you need to get to the airport, this isn’t the way to go.

Used them to travel from the St. Louis airport downtown to Crowne Plaza by the arch. It was an excellent ride, and affordable. I was anxious about finding their counter at the airport but when I arrived I got a text message saying where to find it. How great was THAT?! Thanks Go Best Express!

Nice and polite staff. I had to wait for a little bit but no big deal. The van was clean. Recommended…,

The reservation system was simple and easy to figure out and their station at the airport was easy to find. I got a text when I landed with directions to finding their booth and the wait for the shuttle was not long. 10% off for reserving the shuttle online was good motivation to reserve my spot and have everything taken care of when I got to the airport. The driver, Glenn, was really friendly, professional, great at small talk, had good music playing and knew his way around. I was nervous traveling alone, but my anxiety evaporated as soon as I saw their booth and got checked in for the van. So thankful for a great experience!

Super easy to use. I checked in with the counter agent who was super friendly. She could see I had a bad flight and gave me some refreshments to calm my nerves. Afterwards, within 5 min the agent drove to me to my destination. He was also super friendly and a great driver. Thumbs up for this establishment

Slow, slow, slow
No attempt to make things smooth
Wasted time yakking
The clerk just talked and talked

Curtis was our driver for the trip from our house to the airport. We had kid 1 come pick us on the other end of the vacation so no commentary is available about that aspect of their service.
Our van was on time (actually early) arriving at the house. Curtis was incredibly courteous and polite. The van was clean. His drove safely and dropped us off exactly where we wanted to go. Not sure what more can be said other than the cost was reasonable and we will certainly use them again the next time we decide to take a shuttle to the airport instead of driving ourselves and parking.

They always show up on time and the drivers are very professional. So much cheaper than a taxi or sometimes even parking yourself.

FANTASTIC customer service! I made the unfortunate mistake of selecting the wrong date for departure when I scheduled online. The dispatcher I called was incredibly kind & helpful and was able to reroute a van to my hotel within 5 minutes to pick me up! His words were «Now, don’t worry miss, mistakes happen. I won’t leave you hanging, let me see how I can help!» Couldn’t be more thankful for southern hospitality!

I made my reservation online 24 hours ahead which was super easy. Then my flight departure time was changed to an hour later (from 6:30 am to 7:45am). I called at 9 pm the night before and a nice man helped me change my pick up time so I could get a bit more sleep. The shuttle arrived within 5 min of the scheduled pick up. The driver was very friendly and I felt very safe. I would definitely use this shuttle service again if I visit St Louis!

St Louis airport has dismal transportation services: terrible to mediocre taxi service, and this one single shared van ride company.
During daytime the most convinient commute is by Metrolink. But very late or very early hours of the day would require a safer transportation mode. I chose to try this share ride service out.
Being a single shared van service in the airport, this company’s staff feel invicible therefore not pressed by competition to perform better. Hence the customer service is exceptionally poor starting with the nighttime booking agent, finishing with management staff. My general observation that there was no baseline training in customer service in anyone I had to intaract with. I will make sure that i will never seek their services anywhere in US.

I was landing in STL around 11pm, I was debating between Über and a Taxi service and then I remember using airport shuttle in Miami so before getting on my last flight I called and Mike helped me out, great service, I paid on the phone and he sent me the receipt via email. When I got to STL I called in and they told me that the van was going to be there shortly and it was. The driver was very friendly with great sense of humor. I will definitely recommend this service and will use it again anytime I need a ride from the airport.

awesome service!!!

What a terrific service. It took longer to leave the airport (I hadn’t known about the service and didn’t have a reservation) but my ride back from the hotel arrived early, Both drivers (Paul, then Solomon) were very friendly, very professional, very helpful. The cost both ways was $ 22. St. Louis cab drivers could learn a lot from this organization about timeliness and customer service. This is a most enthusiastic recommendation.

Reserved a shuttle from STL International Airport to Washington University. The driver I had was fantastic and very knowledgable. He provided great information about the area: where to eat, what to do, etc. Wasn’t a question he couldn’t answer. Great personality and started the trip off on a positive note. I did have to wait 15 min at the airport, which wasn’t ideal after a long layover/​flight. But, no big deal and easily forgotten after a great shuttle experience. Made a reservation for the return trip to the airport.

Got a screaming deal on a conference rate from airport to downtown hotel. Drivers both ways were very friendly, professional, played jazz on the radio and were great drivers. I already forgot this morning’s driver’s name, and I specifically wanted to give him a shout out. Jerry maybe? Super nice without sounding fake. Both ways they were on time. The guy this a.m. said «Anyone need to charge their phone on the way to the airport?» and gave a specific ETA. Then he let us drink our coffee and try to wake up. Nice!

While the 15…20…30 minute wait was a bit annoying after 12 hours of flying, the manager was apologetic and the driver was awesome.
We rocked out to Sade on the way home and were both happy to be done with our day after that drive. Thanks Tony!