Firestone Complete Auto Care

I was looking for a place to fix a flat on a Saturday afternoon and the folks at Firestone were the only ones available that day to look at my car. The customer service was great, I was seated in a comfortable room with TV and coffee.
The downside is if you go in to fix a flat they will try to sell you a tire for the smallest reason. I just took the car to my regular mechanic on Monday morning and got it fixed for a $ 25 and learnt that this is pretty common behaviour in this institution. I understand why they do it, it makes economic sense for someone selling tires.

I came in without an appointment around lunchtime on a Monday. I needed 4 new tires, oil change and new wipers. I was prepared to wait. They told me 2 – 3 hour wait time and they would «work me in». I got out around after 1 hr 45 minutes. Good staff and helpful employees. Everyone was buzzing around clearly working hard. Excellent service here.

I would normally choose a locally owned shop over a chain, but this Firestone is an extremely convenient location for me, so I gave it a try. I’ve been taking my vehicle to be serviced there for over 3 years now, and have never had a bad experience. The work is completed quickly, with weekend hours available, and for a reasonable price. The staff is professional and helpful. I would definitely recommend this location for any auto repair needs.

Adequate service, although I probably should have known there was a reason why there wasn’t a wait so close to a holiday. A simple oil change took over an hour to do, mainly because the mechanics were never focused. They walked around a lot, not quite sure what they were doing… Trying to look busy? Also front person tried to upsell me and then wouldn’t give me the time of day after he saw my coupon. And since when did places charge for tire inspection when you get an oil change? Just asked for the 20 point inspection or something similar and he said «that will be $ 10» and then added something called winter car care package that includes tire inspection. Still, I was grateful they were able to get me in on short notice. Not completely horrible place, but poor customer service. Probably won’t be returning.

Had a great experience here just 2 weeks ago. Great price with quick professional service without all the add on’s I’ve heard about. One thing that really impressed me about this place was the way the management handled not just me but all the customers. One customer who came in had a problem with a past experience. The manager took responsibility, and asked for the chance to make it right and to re-​earn this persons future business. I’ll be back.