Federal Gateway Moving & Storage

These guys in St. Louis were GREAT! Carefully packed my mother’s home and moved her to Chicago on time! They were very careful, efficient, professional, just GREAT! I would definitely recommend them to anyone! Their names were Ed and Isaiah, I believe. They wasted no time and did a great job. Thank you Federal Gateway in the Lou!

Federal Gateway Moving as well as their partner company Allied Van Lines was a complete disaster. With our cross-​country move, they damaged property and a couple of items were simply not there (lost or stolen). The main contact that we had as well as their customer service were hard to get a hold of and once they realized how bad of a mistake they made, their agent simply wouldn’t pick up the phone. If we could give negative stars on this review, we would. It was such a mistake on our part for choosing them, and we don’t want others to fall for their bad business practices as we did.
Regarding the delivery date, we understand that moving companies provide ranges especially considering all of the factors with traffic and weather that may occur with a cross-​country move. The day before delivery, they typically tell you it will arrive on the next day so that you can plan for it. When that day came, we had not heard anything from them. I called up the agent directly, since they didn’t call, and after multiple calls, I finally got a response. They said they didn’t know and that I should call the truck directly. First, as an «agent» isn’t that part of their job and why we are paying them? Second, I understand that it helps to have the truck driver’s number to coordinate with them directly. The problem, we felt like we had to do all of that legwork and coordination, and, for part of the time, the driver couldn’t respond because of cell reception problems and because you’re not suppose to be on the cell phone while driving.
Finally, I got a hold of the driver who informed us that they wouldn’t be able to deliver until the next day. Although this was not the driver’s fault, we were livid! We ended up having to find a hotel room at the last minute that would accept a pet we had with us, which was a bit of a challenge. I contacted their customer service line, and they deferred the problem down to the agent, which must be a convenient way for them to avoid the problem. I finally talk to the agent’s manager, and she basically made it sound like we were the problem and unreasonable in suggesting that we expected them to deliver on the day that they said, and later on to cover the damage and lost or stolen property that they were responsible for covering.
The poor judgment of our agent, the rude and unprofessional behavior of her boss and the company in general showed a clear sign for their lack of coordination, inability to do the job, difficulties contacting and receiving response, and for simply not caring. Moving is a big deal for a family and good reliable customer service is essential. We understand that things come up, but not answering the phone or following up is unacceptable in any industry, and probably more so with a moving business since they basically are transporting everything we own.
With all of the moving companies out there, don’t be fooled by Federal Gateway Moving or Allied. They low ball their prices to lure you in, but you will regret it. The experience horrible and made us anxious. If you want to avoid the pain that myself along with other reviewers who have had similar experiences, go with another moving company that gets better reviews and has a better reputation even if it costs a little bit more. In the end, you’ll be happier, your belongings will be in better hands, and you’ll sleep better than we did.

If I could have given this business a negative in stars I would. By far the worst company out there. We started off with there sales rep not even going to the location where our stuff was being stored he gave us a quote off of other companies quotes and he beat there price. They moved our stuff from our storage unit to theres. They were supposed to deliver our items on April 4^th 2014. I was in contact with there office almost daily checking the status of our Items the entire week before our items were to be delivered I was lied to. I was told that our items were in transit and due to be here on time when in fact our items had never even left St Louis. They delivered our items ten days late and with a lot of damage. We filed the claim and it was paid no problems. That is until we started opening our totes and finding things were missing/​damaged so we filed another claim only to be denied because we didn’t notice that these items weren’t there when our stuff was delivered??? Didn’t know we were supposed to go through every tote and box to check for stolen items. We had a very expensive floor lamp that was in this shipment when it was delivered the moving guys took it upstairs and into the guest room where it belonged. Since we haven’t had guests yet I took my time setting up the room. When I went to set it up I found that the lamp was damaged and no longer worked. When I filled claim it was denied because I didn’t know that it was damaged when it was delivered. There representatives lie and are rude. Please do not use this company I know I never will use them again.