Doc’s Auto Care

This shop is totally UNETHICAL. My son took my Dodge Ram to them for a diagnostics of the problem. They charged me $ 300.00 for the diagnostics — more than what my dealer charges and wouldn’t give me anything but a verbal about what was wrong with it. Doc’s told me the repair would be $ 3500. Again, Doc’s wouldn’t give me anything in writing. He told me he’d buy the truck from me for $ 1,000. Wow — the truck is worth $ 15,000. I had my truck towed to the dealer. They ran another diagnostics ($ 225), gave me a written result & a written estimate for $ 400 to fix the problem. My truck runs great now.

I rarely write reviews. In fact I never write reviews. I read them, consume them, learn from them but never write them. However, in this instance I felt compelled to share my experience.
There are moments when a regular bad day turns into a shit storm and in those moments finding a guide or companion can mean the difference between surviving clean and healthy or stinking and crying under a bridge. Docs auto has been that guide and companion.
My car broke down unexpectedly and Docs was the first place recommended to me as a place to take my defunct hybrid. From the onset they were open, friendly, and accommodating. It turns out my engine was ostensibly destroyed. Another story for another time. Docs relayed the news to me. But, like a good friend who doesn’t want to see you go out into the world with a massive zit on your face they told me straight. A blow for a number of reasons. Cost of getting a new car, cost of getting it towed, cost of time spent managing logistics. Docs was patient. I was able to find a buyer relatively quickly and Docs was relaxed about the process. They understood that shit storms suck and that made all the difference.
I’ve given Docs 5 stars because they’re good mechanics and good people which is my criteria for most businesses.

Great independent mechanic! Always very friendly, willing to explain in detail anything that’s wrong with your car, and pretty quick. Make sure you stop at Dao Tien across the street for food!

The staff at Doc’s was super courteous and fast! I called to see if they do emissions inspections and if they could squeeze me in even though I did not give much advance notice. I was there and back home within an hour.
I guess the only downside was that I did not get to read that much of my book that I brought to kill time while I waited.
I would recommend Doc’ts to any of my friend!

I had a nail in my tire, so I figured since I work next door to Doc’s I would give em’ call. Talked to Gorge. He said bring it on by, I dropped it off, and a little while later, he called me and said there wasn’t any problem and that they checked for leaks and found nothing wrong. Didn’t even charge me for the time. How awesome is that.
Now I know that I can trust them with my 4×4 baby. Give them a try!

Doc’s Auto Care is a dingy little garage on a rather run-​down stretch of Olive in University City. I wound up going there not so much due to choice as necessity — my car broke down, and they were close by and recommended by a co-​worker.
Doc’s is a family-​owned business run by a father and son. The mechanics seem to be competent, and the prices, while not the cheapest I’ve seen, are good enough. The people there were very straightforward with me about what work they were going to do and what I’d be charged, and they did a good job on the emergency repair my car required.
Unfortunately, I’ve got to knock them down a star for their lackluster customer service. I dropped my car off on a Wednesday afternoon with the understanding that it would be finished Thursday morning. I wound up having to sit in their tiny, smelly waiting area for close to two hours because the car was not ready as promised. The mechanic working on the car didn’t give me any time estimates and didn’t seem concerned that I had to wait. I’m used to mechanics either showing me what they’ve done or talking me through the time requirements on a job, so I was a little annoyed to be kept in the dark.
Still, my car was repaired as promised, the mechanics seemed to be honest and straightforward, and they’re certainly not hurting for business. All three of those things indicate to me that Doc’s is worthy of a recommendation.