Deer Creek License Bureau

By far the best experience from drivers license bureaus. Their automated system helps you understand how long the wait is and even allows you to leave and texts you letting you know to come back for your spot.

Everyone hates the dmv. This office makes it easy and quick. Online reservations and friendly staff goes beyond expectations. I got in and out with and online reservation in 5 minutes to register my car. Literally, because I times it.

When I walked into the license office this morning, I felt like my grandma must feel when she sees the rest of the family on their smartphones. I was expecting to take a paper number, sit down, and wait for my number to be called. Oh, no, no, no. They don’t do that here.
–Getting in Line–
You sign in at a touchscreen, which you’ll see on the left wall as soon as you walk in. Well, now that you know about it, you’ll see it. I didn’t see it at first. I was looking for the paper number dispenser, like the one they have at the post office.
On the touchscreen, you’ll first indicate whether you are there for driver stuff (e.g., license) or car stuff (e.g., plates, titling). The screen will show your wait time. If it’s not acceptable to you, you apparently can schedule an appointment for another time. I believe there was an option to do that through the touchscreen, but you also can schedule online. You just might have to come back on another day. If the wait time is acceptable to you, however, you can join the line in one of two ways:
1. Keep it old school, and have a paper number printed out.
2. Enter your cellphone number. Please note that by providing your cellphone number, you’ll receive texts regarding your wait status.
A screen on the opposite wall will show a list of everyone in the queue, either by the number on his/​her ticket or by the last four digits of his/​her cellphone number.
I assumed this whole touchscreen system was new because they still had their old digital «Now Serving» signs on the wall that were permanently serving numbers 18 and 77. However, Steven B. referenced it way back in 2013. Man, am I behind the times.
–My Experience–
I arrived on a Saturday around 10 AM for help with plates and titling. I provided my phone number at the touchscreen. My estimated wait time was 44 minutes. My actual wait time was 33 minutes. I received a total of five texts, including one when I was nearing the head of the queue (9-​minute wait) and one when it was ultimately my turn. The texts really were not that helpful to me because I was able to monitor my wait time on the screen within the building. If you do not have unlimited texts, I’d recommend just getting a paper number.
Plenty of seating was available. Most people were there for car issues like plates or titling. Hardly anyone was there for license issues. So, if you needed to renew your license, today would have been a good day for that. Sorry you missed out!
A few people left (e.g., stepped outside, went to their cars) and consequently missed their turns when they were called. When they came in and said they’d received their text, they were taken at the next available window.
When it was finally my turn, the employee who helped me was efficient. She wasn’t extraordinarily friendly at first, but she lightened up by the time I left and ended up being nice. I had all my paperwork (there’s a checklist online), and the whole process could not have taken more than 10 minutes.
I also learned something today. People do not know the last four digits of their phone numbers. When called, several people had delayed oh-hey-that’s-me reactions. I didn’t, but that’s probably because I noticed others and had 33 minutes to prepare myself. :p
–Rating–
Can I give a license office 5 stars? Don’t people hate going there? My experience was pretty painless today. I’ve been to this location at least once before, and I don’t recall ever having any seriously negative issues. I didn’t mind my 33-​minute wait, but I might consider an appointment in the future now that I know that is a possibility.

Most efficient dmv experience ever. Call ahead or go online to make an appointment before your visit. In and out in 12 min for new license plates after my originals were stolen off my car.

OMG!!! Made an appointment online Saturday for 8:00 AM Monday morning to get my tags replaced. Walked in the door at 8:00 AM. Walked out, tags in hand at 8:04. Highly recommend this office which I would not have done a couple of years ago. Painless! Maybe even enjoyable!

Best DMV experience ever. Moved from out of town and needed an instate license. I went to their website and schedule an appointment. I went in, their computers were down, but found out because I scheduled an appointment it put be in front of the other 20 people that were waiting. Their computers were down and couldn’t process my license, so we reschedule ld for a couple hours later and I can back… again about 20 – 30 people just waiting, and I just walked in and got my license right away. Seriously no waiting!
The people I talked to where nice and intelligent (which made a huge difference).
Appointments are the way to go, I don’t know why all DMV and government offices function like this.

Even though I failed my first test by rolling over the stop sign (I have a license from a different country so I’d been driving for years before I got mine in MO), the tester was kind enough to tell me I’d pass in a heartbeat if I could just stop completely. She actually gave me a couple of chances to correct my mistake, but old habits die hard… anyway, came back the following week and passed. Getting my license & plate was very easy. The employees aren’t friendly, but they get the job done. Short wait. I’ve been to a DMV in CA where I legitimately waited for 5 hours, so the «wait» at this DMV was basically. nothing.

Extremely Rude. The reviews saying there is no wait over 30 mins are def. true. I was there for 3 hours. I have a leased car and they kept telling me I needed an «LR #» I did everything they told me to do and my dealer, and Hyundai corporate had no idea wat an Lr # was. They tried sending me on my way with a phone number for another BMV, when I expressed that it was their expertise, not mine, and that if they couldn’t figure it out, i surely wouldn’t be able to, they started getting even ruder. One clerk named Josh even refused to tell me anyones first name when I asked. Said it was «private» info and I would have to ask them myself if I really wanted to know. In the 3 hours I was stuck there, out of 8 employees, only 3 of them were «slightly» nice to the numerous customers that came in. If you don’t like working with the public, get a new job. I’d avoid this office.

This place has really improved over the years. They are a lot more efficient. They don’t do testing in this building anymore, which reduces the traffic. I think it’s down the road now.
When you come in, you sign in based on if you are there for a license issue or plates issue. Then they tell you how long your wait is. You can also make an appointment for a later date if you want to (you can make them online or in person). Pretty cool. They estimated my wait time as 9 minutes and it was right on the money. I got called, went up, gave my paperwork and payment, and walked out with my new tags within 15 minutes. Nice! I might not dread going to the DMV anymore!

Holy Mackerel, Batman getting new license plates at Deer Creek License Bureau has changed. Check in is now totally automated. You check-​in at a touch screen, with either your cell phone number or you can choose an old fashioned paper ticket. It then tells you what your wait time will be. If you entered your cell phone #, they’ll text you when it is your turn. Which makes it easy for you to wait outside or go browse the racks at a near by store. Just make sure you run back when you get the text.
On a large screen behind and above the heads of the staff you can see where you are in line and how much longer your wait will be. When it is time for the next customer, an automated voice pages you by the last four digits of your phone number or the four numbers printed on the paper ticket. It was more fun watching this screen then watching the numbers at the local deli.
The staff here provides better customer service then most license bureaus. I’m getting license plates for my car, so I don’t need perky, but I don’t want surly either. They now accept debit and credit cards, which is a plus for me. I was charged an extra $ 1 for the convenience. I hate to share the secret, but this place is much faster then other locations I have visited.

The Drivers Licence and Vehicle Registration Offices at Deer Creek Center has a confusing set up. The testing center for driving permit and licenses is in the Department of Revenue building at one end of the strip mall, and you have to hustle a fair distance to the center of the strip mall to another office to get the actual license, permit, or vehicle registration licenses and documents. It’s ridiculous, but you do get decent customer service at this location compared to some of the other licensing locations. This is also a popular location for first time drivers taking the drivers test. A decently safer driving route than some of the other locations have to offer.
FYI… When you are registering a car, you need to bring:
~a personal property tax receipt or waiver
~proof of insurance
~car title
~bill of sale (must be notarized if sold for an amount below fair market value)
~safety/​emissions test certificate from an authorized auto shop (depending upon how recent your last test was)
If you already have a current paid personal property tax receipt, bring it and you are good. But, if you are new to Missouri or have no personal property, you will need a receipt or waiver. .
When you are getting a license or permit, you need to bring:
Birth Certificate/​passport, Social security card and proof of residence like bank statement or utility (not phone) bill. They are very picky about this and most people have to go back twice because of incorrect proof of residence. Minors can have accompanying parents bring their proof of residence.
It would be nice if these offices had better info about what to bring before you show up.

Extreme rudeness. Outgoing answering machine (who has an answering machine these days?) message stating they are closed when they are, in fact, open.
Car had been a nightmare to pass emissions, because every time it fails you must drive 100+ miles before it can be tested again, and then there is the work that must be done in between to try to fix the (unknown) problem. Nightmare. Anyway, it took 30 days. I was worried it would take longer, but we managed to get it done.
Attempted to go to Des Peres DMV on final day of son’s temporary license plates. Snow was expected and office was closed due to ‘snow day’ at the office. Called Maplewood office and got outgoing message that the office is ‘closed due to inclement weather’. At this point, make what I think is a reasonable assumption and assume all offices are closed.
This morning, I called Des Peres– no way to talk to a human, so I don’t know if they’re open. Called Maplewood, got an actual human, who informed me that they WERE open, but had turned on the message (saying they were closed) because they were BUSY. Wish I could do that at work! I was then chastised for not completing my registration within 30 days, despite my explanation of our testing debacle, and told that «the state of Missouri has no sympathy for you». I am so glad that the license bureau hag speaks for the entire state of Missouri. Maybe she can speak for them on some other issues I’ve been wondering about.
I’m calling my state representatives, because I don’t care how much being a government employee sucks, this kind of shit should not be funded by my tax dollars.
On another note– my son did not take his driver’s license test there, as the driver’s ed teacher said the examiners are the worst around (which I have also personally experienced, but that is another story).
AVOID THIS LOCATION AT ALL COSTS– not sure who these other Unilocalers are who are giving high marks, but they must be relatives of the employees, because I don’t know anyone who has had a good experience here.

Short waits. I never thought I’d say that about the DMV. I was here a few months ago to renew my license, then a few weeks ago for new tags. Both times the staff was friendly, made eye contact, and was efficient.
This office is between work and home, so it’s the most convenient. I’m glad they do a good job, too.

Like other reviews have stated, this is a great DMV location. Fast, efficient, and friendly.
If you’re making a planned stop, I would try to bring cash, as they do charge a $ 1 or $ 2 convenience fee if you use a debit or credit card, and I don’t believe they take Visa debit cards (or credit cards, it was one or the other).

Fast, efficient, and unfriendly. That about sums it up.
This location is always quicker than others… especially Clayton.

I hate the DMV. HAAAAATE. Who doesn’t? In most of my DMV experiences, I walk into the (absurdly crowded) space, grab a number and wait a really long time, only to be ‘greeted’ by an unfriendly attendant.
Not this time. Perhaps it was a combination of arriving early on a Monday morning (5 minutes after the office opened!), but I experienced no crowds as well as friendly-​ish workers! Double score.
I needed to renew my vehicle registration.
I was in and out in 10 minutes.
Nothing more to say.
I’m super happy. Giddy, almost. First awesome DMV experience ever! Hah!