Broadway Shoe Repair

My wife and I were visiting St Louis an while walking around downtown her sole started coming loose. We stopped in and he fixed it on the spot. He wasn’t even going to charge. I own my own business and I do understand time is money so I left him a tip. He did a great job on the repair and she wore the shoe out the door. He is a great guy and does quality work.

I was in STL for work when it started snowing and I realized the soles of my favorite boots were so warm down they had holes in them. I called this place up as it was near my hotel and he said he could have then done for me the next day. Super friendly and interesting owner. He’s been in the same shop for like 40 years. He did an amazing job, and even gave them an amazing shine job on the house. I highly recommend this place.

There is no better shoe repair professional anywhere! Mr. Moody is a consummate professional who does whatever it takes and then some to repair shoes, boots, handbags and more! He’s an awesome and honest man with great integrity and an art that has no match! I would give more than 5 stars if I could!!!

After reading the (mostly) glowing reviews of Broadway Shoe Repair, I had pretty high expectations for this place and man, was I sorely disappointed…
I took in a pair of my favorite boots to have the zipper in the back replaced because the zipper had separated from the leather. The gentleman who fixes the shoe told me he could fix the zipper, no problem and that it would take 2 weeks. I wasn’t in a rush to get them back, so no problems there. I went to pick them up yesterday and wow — I have no words on how absolutely terrible the workmanship was on my boots. The stitching was crooked. (in fact, I even asked him if he did it by hand because it did not look like a machine did it). He cut into the leather and it was all crooked and even fraying on the sides. The tops of the boots do not line up and they don’t even stand up straight anymore. They are ruined. I pointed all these flaws out to him, and he didn’t really give me a reason why it was so poorly done. I personally would have appreciated it more if he would have told me from the beginning that he wouldn’t be able to do it or he wouldn’t be able to do it well rather than completely ruin my boots. He did offer to re-​do them but honestly I was afraid for him to touch them one more time. He was going to charge me $ 25, but after seeing my disappointment, he allowed me to take them without pay.
I did give this place 2 stars because the owner of the store does seem like a very nice man, and ultimately gave me my boots back without pay. Perhaps if you have a pair of shoes that you need a simple /​basic work done to it, he is just fine, but for any detailed, high level and high quality work, i would NOT recommend this place.

Update Nov ’14 — Decided to give this place a 2^nd try. I dropped my shoes off on a Thursday afternoon and was told they would be ready on Tuesday. $ 15 to replace the bottom of my heels — little pricey if you ask me. But I hesitantly added them to the mound of shoes in front of me thinking they would be lost forever. Came back Tuesday during «coffee run» time again… waited at least 15 minutes before the shoe shine guy felt bad for me & started digging around for my shoes. Found them, paid and walked out. I think this was my last time giving this guy a chance.
So I should have run as soon as I stepped through the door. *See pictures that I added*
I was hoping to get a pair of boots fixed that I wear when I work those 10+ hour days. I’ve had them for years and wear them at least twice a week. There were holes in the soles of the shoe and I was literally walking on the plastic studs of the heels, so I figured nobody could make them any worse. After browsing numerous of Unilocal reviews I decided on the Broadway Shoe Repair to fix my pitiful shoes.
I dropped them off the Tuesday during the week of Thanksgiving. I explained (or so I thought) to the man that I wanted the soles and heels repaired. He told me it wouldn’t be a problem, would cost $ 15 and they would be ready in a week, circled Tuesday on my ticket & handed it to me. As he added my boots to the mountain of mix matched shoes on the counter I had a feeling I would never see them again.
A week later I stopped back in the shop on my way into work hopeful I would at least get 1 shoe back if not both. I walked in the shoe shine man greeted me. When he found out that I was there to pick up shoes he told me the repair man ran out for coffee but should be right back. So I grabbed a seat in the corner surrounded by shoes and made small talk… for 30 minutes! The Shoe Shiner kept telling me he should be on his way back but I told him 30 minutes was long enough and I’d be back tomorrow.
Came back the next day hoping I didn’t come during «coffee run» time again. Thankfully the repair man was there and when I handed him my ticket he pulled out my shoes from the bottom of the pile of other shoes on the counter AND THEY WERENT FIXED OR EVEN TOUCHED since I left them last week! I don’t hide facial expressions well so I’m sure he could tell I was pissed so he told me to come back and he’d have them by the end of the day.
I didn’t make it back that day so on my third day of visiting this shoe shop before work my shoes were finally ready! He only charged me $ 10 instead of $ 15 but only my heels were fixed I still had the same holes in the soles :(
Not ruling this place out all together. Will give them another chance when I need another pair of shoes fixed.

I went into this shop to have a purse strap fixed. I spoke with the owner and he asure me that he could repair my purse and told me to come back in two days, went back on the third day of my first visit and my purse was not fixed, stated that he had to send it to a different shop to be sewn, came back in week got my purse, should have known something was not right when he tried to put it in a bag with me looking at it. the next when I carry my purse strap broke again… DON NOT GO THERE THEY LIE

HOLY SHOES!!!
Now THIS is an old-​school, down-​home shoe repair shop!!!
You will feel at HOME here, no pretentiousness exists here (thank GOD).
You just want to sit down with these guys and chat all day long.
IF Your shoes have issues, or get mangled by a dog (like mine did)? these fabulous, and crafty gentleman can fix them for you!!!
You walk in, and you see SHOES… and LOTS of them… it’s like a ‘shoe-​graveyard’ but they get a second chance to live by the will, perhaps of Dr. Frankenstein himself!!!
Broadway is a ONE WAY street, so headed EAST, go down washington ave and turn RIGHT… then PARK on the RIGHT side of the street… Yes, street-​parking ‘burbia people (use your parallel-​parking skills you learned in Drivers E. D).
Don’t forget to feed your meter!!!
LOVE THEM!!!

I’ll admit that I don’t get my shoes fixed often but most recently I did at Broadway Shoe Repair and it was great.
The gentleman (owner?) in the shop saw immediately what my problem was, the soles of both shoes were very worn down. He quickly explained what he would do to make my favorite pair like new again.
When I told him that I needed it done quickly he was very accommodating and when I called three days later to check in, the shoes were waiting to be picked up, even before the time we had agreed on.
If I lived in St. Louis this is where I would go for all of my shoe fixing and polishing needs.