Beauty Brands Salon Spa Superstore

Uh, I called to schedule a mani/​pedi today and was told they didn’t have availability today. Fine. I asked to schedule something for four days from now and was told they can only do one or the other — well, I’m not coming in twice for the service… Plus I have a coupon there that expires soon. After explaining that, the receptionist said I could get a mani/​pedi, just not with a nail technician. So, you’re going to just assign some random person to do services they’re not qualified for? Without offering any other solution to make it work? No thanks. That receptionist may have just been untrained, but it really has prevented me from ever wanting to go here for a mani/​pedi when there are zillions of qualified technicians in the area who don’t require this long of a lead time.
Guess this coupon will go unused.

I went to Beauty Brands today to match the nail polish on my fingernails. Asking for help, I was very disappointed in the customer service. I walked out without making a purchase.

After reading a couple of the scary reviews about this Beauty Brands location, I have to admit I was very hesitant to come here but I didn’t have much of a choice when I realized that Ulta was still closed at 9am and was in dire need of a specific haircare product. I came in and was greeted by a friendly staff. I had some other errands and appointments that day so when she asked me what I was looking for, I quickly described what I wanted and she guided me straight to where the products were located. It was pretty much a quick and hassle-​free process. Before checking out though, I decided to check out their sales and lo and behold, I found something cheaper which was equivalent to what I had in my hand. I ended up saving $ 20+ because of their sale which was really lucky! I’ve always found their sales to be great. I normally only come to Beauty Brands for their liter sale but now I will make sure to check regularly.
I realized after leaving that I only picked up one of the 2 on-​sale products but felt silly going back right after checking out so the next day, I returned to buy the last bottle and get a different leave-​on treatment as well. I had a lovely experience both days I stopped by!

I would give zero stars if I could. I have given this location multiple chances with negative results every time. The salon was rude and horrible with coloring. They messed up my hair color and when I went back the next day for them to fix it, they told me they ‘wouldn’t have time’ to do what needed to be done to fix it. In my eyes, they should have done whatever was necessary to fix the issue. Then the sales people on the floor have not only been consistently rude, but have actively made fun of my husband and I while we were shopping. I love Beauty Brands, but I will never come back to this location again. Extremely disappointed.

I didn’t have time to grab my coupon (that’s on the main page of the official site) and she wouldn’t honor it. I’ve had 2 other associates give me the discount without a physical coupon before too. With being a rewards card member, I don’t see why this is such an obscure request. Ulta NEVER says no. If someone knows about a coupon that is not only on the website, but also in an email there should no reason not to honor it.
My Aunt was in town, and I wanted to send some shampoo back to Michigan with her to give to my Mother. Obviously I still purchased it, and I understand it’s only $ 3.50 off, but it still makes a difference. The associate wasn’t that nice about it, and with my many years of past retail experience, I thought it was POOR customer service!

Friendly staff!
I get all of my questions answered and they are proactive in suggesting products that are good for your specific needs. The salon also has great stylists — I’ve had my hair either cut or styled here a couple times in the past and was pleased with the results.
They have a large selection of hair products and usually a good clearance section. Since they are in a strip mall on Eager, they’re conveniently located and have great parking that is right across from their door.

Marina did my first time ever facial. She explained everything and recommendation. She notice a skin condition and told me how to make it better. It was so relaxing and my face feels wonderful. I also had my eyebrows waxed best I ever had! Will be going back.

The phase of my life called «I can cut my own hair» is officially over. Let’s never speak of this again.
I have one word for you: Tannis. That girl freaking PWNed my hair. My natural look is «Ronald McDonald ‘Fro», and only 2 hair stylists in the history of the planet have ever tamed the beast.
The true test of a stylist is how your hair is the day after you get it cut. You know, the day you have to actually style it yourself without power salon tools and 3^rd person range of motion. Tannis is 2 for 2.
Beauty Brands is the most convenient and affordable option I have found for haircuts. You can choose your price level based on the experience of your stylist, they are open late, and they even take walk-​ins. Also, they let me reschedule last-​minute this week, which was really nice of them.
There is nothing I hate more than paying someone to cut my hair (sorry to diminish the difficulty of the hair profession). But after having cut my own hair for a year, I am anecdotal proof that cutting hair is not the same as cutting proofs of purchase off a Marlbro carton. More skill is required. Though the cheap bastard inside of me weeps, I am so super excited that my hair does not need a baseball cap today.
Now I need to man up and go in and get my beard waxed off.

I had my hair cut by Ashley. She was very attentive to what I asked for (don’t take off too much) but also kept sniping and adjusting for a very long time. However, I was not too excited about the styling. She washed and did a blow out, with tons of product that I just felt was over drying and frizzing out my hair. Ultimately — it took almost two hours (to trim and blow dry my naturally straight hair)! Great for the time spent I guess, but I really had not planned to spend that much time and ultimately, I had to go home and re-​wash my hair before going out for the evening.

This place is great for that day when you wake up, feeling fat/​breaking out/​bloated/​crampy/​cranky/​smashing shit against the wall because you’ve realized that your roots are out of control, there is a party tonight and a hat ain’t gonna cut it.
EVERY time I call Beauty Brands, they have an opening within 2 – 4 hours and a smiling professional to save me. I swear these women must think I’m a wildebeast, the way I walk in there, reeking of last night’s shenanigans/​sweating after a spin class or just looking like ass without make up on.
But, I will promise you one thing, cute hairstylers at Beauty Brands, when I leave your salon, with my cheeks achey from sitting for 3 hours, skin dry from all the heat stylers, I take my happy butt home, I shower and I put on my face with pride, knowing in my heart that my hair looks f-​in’ amazing. AND IT DOES.

Great job with nails for my mom and girlfriend

I’ve purchased many things here. I think they carry every shampoo this side of Naples.
Last visit HUGE truck parked out front. All staff schlepping boxes of product inside in preparation for the litre sale. Check-​out lady was so transfixed watching all the heavy lifting, she had her back to me for a good five minutes.
After making the purchase, I couldn’t even get out the front door, as it was all crammed up with boxes and staff. And they wouldn’t/couldn’t move. Don’t they have a back door for this sort of thing?

Michelle is a godsend for nails! Seriously. If you read my two recent manicure experiences while I was traveling, you will know what I mean.
First of all, I have to say I stumbled into Beauty Brands on a complete accident one day. I was buying something else, in a rush, didn’t have time to go up to my regular nail place and just asked if they could fit me in.
After my initial appointment, I was hooked. She is very conscientious about how I like nails done, and has a wonderful personality. My pedicures and manicures (OPI Axxium gel) always last too.
Also, love that it is open 7 days a week, and I can always grab my color when I’m walking out the door in case I need a touch up between visits.

If you procrastinate like me every time you need your hair cut or colored, and always wait till the last minute, you should try Beauty Brands! I had no idea they were a salon until I read it on Unilocal!
The prices don’t break the bank which is great! I do have to say my hair doesn’t need much usually, but I would feel confident going in for color as well.
They were able to get me in for a haircut on a same day appointment! I was immediately asked if I would like a drink as soon as I walked in and my stylist promptly took me to her station and began asking me what I was looking for out of my appointment. I told her I just needed a trim and she discussed how much she would take off before we started. I like this.
She washed my hair first and gave me a scalp massage. I feel like I hadn’t been that relaxed in a salon in a long time. Don’t get me wrong, it’s not a spa like atmosphere, or anything special really, but I just felt relaxed there.
She trimmed my hair next and really didn’t talk to me the entire time. I thought it got a little awkward with the silence at one point, but I also don’t like to sit and try to make conversation every time I see a new stylist. An in between could have been nice.
She did a really good job with my trim and blew dry and flat ironed my hair before I left. For not even knowing this place was more than a store that sold makeup and hair products, I’m impressed! I will definitely back to see what other services I’ve been missing out on! Surprise! YAY!

Sign up for their mailers and email specials, and you’ll almost always get something free with every purchase. These are often full size brand name products, too!
Everyone is friendly, and in addition to their hair salon, they offer manicure/​pedicure, facial, and massage services.
I will say their mani/​pedi services are worth a little higher price here over the giant nails-​only salons. Because of their store, they have a wider variety of nail polishes to choose from, and you can buy the color on your way out if you want. They also take their time here, offer you a soft drink or water, and give you a relaxing experience vs the sometimes hurry-​hurry of the nail-​only salons.

After reading the reviews and in need of a specific murad product I decided to check this local place out. To be honest at first walk in I was a bit overwhelmed with the enormous quantity of products in every direction. Then I strolled around and realized it wasn’t that huge. However they do appear to carry most ‘known’ products available at hair salons ie Paul Mitchell, Biolage, Deva Curl, Alterna, etc. In the back they have some skincare and make-​up ie. murad, dermalogica. Behind the ‘store’ is a salon, I didn’t use their services. Found what I needed, had a nice chat with a helpful sales/​hair stylist, Brittany.

Rather surprisingly, this is my favorite spot to get pedicures. You’d think you might get better service or ambiance at a more elite spa, but not the case. The pedicure area is dimly lit, with soft music, comfy vibrating chairs, and is separate from the rest of the salon area. I can’t speak for the rest of the salon services. I had a bad wax here once, but it was years ago and it’s also been a really long time since I got my hair cut here.
This is also my stop for hair products. Every few months they have a $ 10.98 liter sale on all their shampoos and conditioners and they carry all the brands that I ever need.

Thank goodness for Melanie.
I usually color my hair at home, but when a transition from brown to blonde turned out bright yellow and patchy (I swear I did it once before and it worked then!), I knew I needed some professional help — and FAST.
Beauty Brands got me in for a same-​day appointment, and Melanie spent a lot of time just talking with me and explaining the options I had for fixing the mess I’d gotten myself into. She even had a senior stylist come over and make sure that her plan for my hair would be the best way to go. She worked magic with the bleach and then used a toner to turn the bright yellow into a perfect light blonde — EXACTLY what I wanted.
I didn’t get a cut so I can’t attest to her skills with the shears, but that girl can wield a bleach wand like nobody’s business. It won’t take another botched at-​home color job to get me back there.

Once upon a time I used to have a friend who was going to cosmetology school and would get me product for (what I considered) ultra-​cheap from a cosmetologist-​only store. Since moving away from her, I knew I needed to find a place to get Bed Head and Paul Mitchell without paying salon prices. This place is definitely it. Their liter sale is awesome, plus they have huge discounts on just about everything else (monster-​sized Bed Head shampoo and conditioner for $ 9 each). They also have a full selection of OPI.
I haven’t visited their salon/​spa yet, but seeing as I will be frequenting this location quite often, I’m sure that will be in my future.

Today, I came here for a brow wax. Marina is once again awesome. She fixed the bad wax job. She does it in bits & pieces so that’s not sooo painful.