Dr Hermann is a great Doctor, when you can get in to see HER. She only works 3 days a week and it takes an average of 4 months for a Physical appt and 2 weeks for a sick appt. The staff that answers the phone – not great. Messages get misconstrued and dont expect a response for a few days. Billing in the last year or two just plain sucks. They dont tell you they use MoBap people to draw your blood INTHEOFFICE. Expect a separate copay for that. We found out the hard way. We also found out that the Electrocardiogram you get with your Physical that seems as if it is routine — not preventative care. Expect a copay for that too. So a physical that should be covered at 100% per the front office AND your ins co, ended up costing us $ 75 out of pocket.