Apricot Lane

I have never experienced such awful customer service in my entire life. As I hold 7 items in my hand and am the only customer in the store, the two employees working just continue to have a personal convo behind the register. Then I ask for a room– no one checks in on me. I would’ve bought 4 items, but I live in ATL and I was already turned off by the terrible staff. I ended up buying a romper because I needed it for Mexico this weekend. My card declined because I have fraud protection and am in StL, so I put it on speaker so they could hear the questions from my cc company and then they were prompted to run the card again. The girl looked lost and her and the guy working had dirty looks on their faces and were extremely rude the entire time. Atrocious. No one was behind me in line– for obvious reasons!

I’ve never written a review about a store, but the customer service I received the last time I went here was seriously HORRIBLE. The only reason I gave them two stars is because I love their clothes. I stopped by the store this past Monday night (⁹⁄₂₈) to pick up a dress to wear for me and husband’s anniversary dinner. I was the only customer in the store but I was never acknowledged the whole time I was there (and for anyone who’s ever been to this store, you would realize how ridiculous that is because it’s tiny). At one point, I was walking around the store carrying a heavy armful of dresses (probably close to about 15) to try on but was never asked if I needed to start a fitting room. Now normally this wouldn’t really bug me but while I’m lugging all this stuff around, the associates were running around the store playing like children. Literally RUNNING. They were trying on shoes in front of the mirrors and gossiping/​laughing with one another. Finally, I decided to start hanging the clothes on the rack outside of the dressing rooms since it seemed like no one was going to help me and when I came back two seconds later, one of the associates had starting putting everything I had picked out back on the shelves. I stopped her and said that I hadn’t tried them on yet and her response was «Oh. Just go into that one then». While I was trying stuff on, it turned into a high school reunion in the dressing room with all of the associate’s friends. At one point, I needed a different size and couldn’t find anyone to assist me, so a girl who was either friends with one of the associates or who worked there but wasn’t on the clock (she was wearing pajamas) ended up grabbing the size for me. This whole situation left me straight up PISSED. I’m normally a very easy going shopper, but feeling like I was irritating the associates by interrupting their play time was just damn infuriating.

Clothes are fine but customer service is atrocious. I’ve been in three separate times and have never even received a simple «hi» from any of the associates. Today I stuck around longer than usual to see if anyone would acknowledge me but no such luck. Ladies, if you don’t like talking to people it’s time to leave the retail business.

I really want to like this store but for me it’s just ok. The clothes are cute but nothing amazing. The prices are slightly expensive. I purchased a Rotten Tomato romper from here for $ 40. Tj Maxx carries the Rotten Tomato brand for half that cost. While I realize that Tj Maxx is specifically a discount store it still doesn’t make me feel better that I can get this brand elsewhere for less. I feel like this store is just like every other boutique. Also their return policy sucks. Basically No Refunds. Exchanges and store credit ONLY and you only have 14 days to do that. The return policy alone prevents me from not shopping here that often. When will stores realize that customers hate these type of return policies. Why do they feel the need to hold our money hostage. If I change my mind about an item I should have every right to return it and get a full refund.

Love love LOVE this place! STL needs more unpretentious boutiques. Period. I’m not the type who likes to look like every other lady in the city, and who likes to be welcomed with big smiles. They don’t follow you around the store but are more than willing to help if you’re needing it. Some of the pieces are a little more pricey than you’d expect but nothing outrageous. If you’re looking for unique pieces, go here!
I can’t believe I’m giving my secret away!

This boutique has SUPER cute clothes and accessories! Since they have opened I have purchased several dresses, a skirt and some fashion jewelery from here. Anytime I wear any of these pieces I get TONS of compliments. I even got stopped in a restaurant by a total stranger to let me know how great he thought my dress was. It was mostly creepy, but slightly flattering.
They only order 6 pieces of each item, so the inventory changes fast. If you see something you like, you should probably buy it because it won’t be there the next time you go in. I would give AL 5 stars but I found a hole in the first dress I had purchased along the seam where they had put the sensor. I kept the dress because I didn’t think they had anymore to exchange it with and I was too attached to give it up. Cautious removal of the sensor or application on a sturdier part of the dress would be my only piece of advice for this new boutique.