Sandercock Transfer Company

WORST delivery experience ever! Ordered from amazon prime with free deliver for mothers birthday gift. Was emailed by seller saying Sandercock had my purchase at their ware house and would deliver it. Never had any communication from Sandercock. I called and left messages multiple times, but never got a call back. When it was delivered they insisted on charging $ 160 delivery fee saying they had talked to me about it. They never called me back ever so that was a flat out lie. The delivery man had no documents saying there was a fee. The delivery man was extremely stubborn and continuously refused to listen to my mother and wouldn’t talk to me over the phone eventhough I purchased it and my mother had no idea since it was a gift. My mother was extremely scared, upset, stressed, and fell to tears because the man was so insistent and refused to leave threatening to take back the furniture they set up if she didn’t pay them. She was so upset she told me she didn’t even want it any more over the phone and just wanted them to take it and leave.
After telling them to just take the furnature and leave they said they would leave it and follow up with the seller. On a call to their office, finally they gave an unsincere appology and admited it was an internal error and their mistake the whole time.
I almost had to call the police to help because she was so upset and they refused to leave foe the longest time. Sandercock turned this into the most stressful and worst birthday present ever.
Avoid this company at all costs.

police charges should be brought up against Ann who, as we were driving across country on a long distance move, said our load was almost 2000 dollars over what was quoted by Bill then the same day and the next she told us it was 10,000 then she said 12,000 what a lie !!! We had to get re-​weighed and the numbers were 4 thousand dollars lower than what she was rudely insisting we owed. CRIMINALS!!! The owners girlfriend??? We were never allowed to speak to Bill who gave us the original quote. While the workers were fine, who packed our stuff, she was annoyed when I asked for another person to help as only the driver and one person showed up (another bad time) I asked Bill to give us worse case amount and he told me I would not be charged more that 10% after that amount NOT TRUE!!! As bill did not put the customer first and make sure it was written down. Bait and switch Bill and Ann needs to fired just for the stress and worry he she cause our family! I will be reporting this CRIMINAL company to the higher ups. There is criminals here! Beware!!!

BEWARE!
Don’t use this company! Eight (8) months ago, SANDERCOCK moved the seller’s furniture from a home we purchased, scratching & marring up the wood floor. Their realtor stated the floor would be repaired. To date, SANDERCOCK has never contacted us. I have repeatedly phoned them & left messages, but the owner has never responded or sent anyone from the company to look at the floor. The most I could do was speak with «Ann» who continually put us off & failed to return calls. Finally, a wood flooring contractor/​repairer contacted me, stating SANDERCOCK asked him to look at the floor. No one from SANDERCOCK bothered to phone & set this up, give details, show concern or that they gave a damn. The flooring contractor looked at the floor, then left. I waited three weeks for SANDERCOCK to phone. Finally, I emailed the flooring contractor who indicated SANDERCOCK had refused his bid immediately. SANDERCOCK failed to inform us they were not going to repair the floor & apparently thought we would drop the issue & go away. My husband & I left many more phone messages that were never returned.
Finally, my husband was able to speak with Ann again (we don’t know what her affiliation with the company is, but she answers the phone occasionally), who promised she would look into it & phone back. She never phoned back. Finally, someone, who was not affiliated with SANDERCOCK, phoned & said he was told to look at the floor. Again, SANDERCOCK failed to phone & set this up. An elderly gentleman, with many physical ailments, arrived & admitted to me he was just doing a «friend» (the owner of SANDERCOCK) a favor. He did not know how to repair wood flooring & after working on it for some time, left it in worse condition, leaving a white scuffed up mark across the entire landing. He stated someone who was qualified to repair wood flooring would contact me & left, leaving the white marking behind. No one ever contacted me again. After waiting for a few weeks, I phoned back. More promises, but nothing done. Finally, I opened a case with the Better Business Bureau who talked them into sending the unqualified elderly gentleman back to repair the landing only.
I am not going to have someone who doesn’t know what he’s doing & is not familiar with wood floor repair and who already screwed up the job, do this repair as a favor to keep SANDERCOCK from having to turn this incident over to their insurance company. We still, eight months later, have a scarred, scratched floor, thanks to SANDERCOCK.
Don’t use SANDERCOCK for anything. They are terrible movers, apparently — scratching & marring and ruining wood flooring. They are irresponsible, lazy liars & should not be running a business of any kind.