Dick’s Sporting Goods

Totally happy when we left. The sales lady helped me order a pair of tennis shoes online and the rest of the staff payed attention to us and we’re constantly asking what we were looking for. We bought a pickleball raquet, a shirt and socks. Thank you Dicks sporting goods. We had just come from the tennis warehouse and were totally ignored. I appreciate your professionalism Dicks sporting goods.

I came to exchange an online order. First impressions: spacious and similar layout to Sports Authority but more organized. I searched for a specific camping item I wanted to exchange for, but couldn’t find it on my own. A quick glance at nearby aisles and still couldn’t find an employee to help me.
I headed for the checkout area intending to just make a return. The return process was really quick and simple. I decided to ask about the product since it didn’t seem too busy and the cashier was really nice about it and retrived it from the back for me immediately. Better service than I ever got at Sports Authority.

Dick’s is definitely a great one stop shop. Sure, the items are a little pricey, but what sporting goods store isn’t? The last time I was in, they were having a sale on rash guards which I totally took advantage of :)
My only complaint is that the checkout process is sometimes tedious; and once they’d forgotten to take the sensor off which was a bummer because I had to drive all the way back to San Luis from AG.
Also, it would be nice if they offered running shoes in normal colors again: black, white, blue or even brown. Not everyone likes to have neon colors on their feet.
Other than that, this is a great store with lots of variety and a friendly staff. Also, I enjoy the rewards program because they give great discounts and/​or money towards your purchase throughout the year.

I never really care to shop in box athletic stores because I feel like they are geared towards total meatheads and jocks. This location was ok. Store was well organized and clean, not piles of clothes on tables or anything. It was a bit difficult to find staff on the floor but the one I did find was very nice. I went in looking for a 2 specific types of shoes-​crossfit and just non exercise shoes like vans. They had a good selection of CF shoes to choose from but the Vans selection was dismal. All black or gray and only about 3 styles to choose from. The salesman offered to have shoes delivered but when I go shopping, it’s not so I can then wait another week to actually get my product. At least he offered.

I attempted to buy a rifle from Dicks 3 months ago. I am still waiting. I have been to the store 4 times and made numerous phone calls. They keep loosing my paperwork. I have never seen such incompetent employees. They obviously have no clue as to how to sell a gun. They made me take the firearm safety test twice because they lost the first one. Then they charged me AGAIN even though it was not my fault. The employees do not know how to use their own computer system. Very sad. I have never been treated like this before and never seen such incompetence. My advice… go elsewhere, unless you enjoy beating your head against the wall!

huge selection and the bike service department is very well run with there mechanic on call and ready to tackle any bike problem with ease. thank you, will be back for all my sporting and bike needs !

Three words: Poor Customer Service.
Perhaps it was close to closing, perhaps we came on an off-​day, but the service was that of a low-​end retail store. Sorry I expected to receive the type of service I’ve received at other locations. Well at least they live up to the name.

Terrible
Why isn’t there a no star option
Slow cash wrap, inconsiderate employees, no regard to anyone’s time

Not the best prices. But, the staff was very friendly and extremely helpful. I wish I could remember the man’s name that helped us a couple weeks ago. But, we asked questions and he was on it. He even found one of those things that help your wrist/​hand for me. Decently priced, too! What a great staff. I will be going back for sure.

Terrible customer service. No one helps when you’re on the floor, and the employees act like they don’t want to be there. It looks like a problem with management. The manager named Angela was requested to come help the employee at my register because the computer wouldn’t print my receipt. She actually told the employee to wait while she walked across the aisle and rang up other customers. I stood there. She finally came back and told me she’d have to go to the back and look up my purchase and that it would take some time. She acted like it was my fault and that I was an inconvenience. I left with no receipt. NOT going back.

I have walked in multiple times no one ever says hello or asks if I need help. The cashier didn’t even say hello. It was impossible to find someone to open the dressing room

I have received a couple of coupons in the mail for 10.00 off, 5% off 10.00 to rewards, etc… and virtually every time I want to use them at the store I find out that they are worthless. I want to go to Dick’s but the bad customer service and deceptive advertising is really pissing me off. I really think if the share holders paid attention to the «main street» opinion of this company there would rightly be a major selloff. I’m done with Dick’s, the store just flat out sucks.

This is the best one stop sporting goods store on the Central Coast. I have purchased fishing gear, sneakers, baseball cleats, pants, hats and a rain coat. Service is great, staff is very knowledgeable. The prices match the quality of the products they carry. High end store!

Went in today to purchase a couple of items and spoke to the kid behind the gun counter about field glasses, Obvious he was not trained in customer service. He acted clueless as how to talk to customers. Made my way to the check out counter where I was the only one there. I waited for a couple minutes where I got to watch a girl do some dusting of the shelves nearby and two other employees laughing and joking with each other. All of these employees made eye contact with me noticing that I was waiting for help then looked the other way. I stayed at the counter for a while longer then had to interrupt the two chatting employees and ask if they could help me check out. They said oh yea sure then just kept talking to each other. Finally someone did show up to take my money. I will not be back to a place that treats customers so rudely.

Very poor customer service at the gun counter. Unnecessary rudeness, and openly complaining about work shifts with co workers. I walked away from a $ 250.00 purchase that I was looking forward to making.
I will take my money to a small business and skip the box store attitudes.

I really like the service I receive here. I have never had a bad experience. The staff is very helpful. The store is very clean and well organized. They also price match without any hassle. I will recommend Dick’s to everyone !

I have had two poor experiences at this place in the past 2 weeks. Both times I went straight into the store, found the item I wanted to buy in a few minutes, then spent more than 30 minutes trying to figure it out with staff before leaving empty-​handed. One time was for a larger item they had to check stock on, but the other one was for a freakin’ thermos! Super ridiculously bad customer service, and it’s not even totally the staff’s fault because the corporate structure is so weak sauce that they can’t even look up any seemingly simple information on the computer system. Chain stores suck.

This place is really expensive. you are much better off going to Big 5. However, for such a big chain store I was expecting a better selection AND better customer services. What a nightmare. They had tons of signs out for a huge clearance sale this past weekend and were clearly understaffed for it. I wasn’t expecting to find the exact thing I needed on super clearance, I just wanted a good variety with a clearly labeled price tag.

I went to purchase a ping pong table and noted a price of $ 599. It was not in stock at the store therefore they would have to web order it for me. They were going to charge an additional $ 179 for the delivery fee. I declined the delivery fee and asked that they have it delivered to the store where I would pick it up. That was not an option they would pursue. I did like the cleanliness and the products they offered but I consider their pricing to be misleading. I believe they should state clearly that a delivery charge would be added since they don’t sick the item.

I used to shop at Dick’s both here in San Luis as well as in my Chicago home area until recently. I’m a huge fan of golf, basketball, and a number of other sports including rifle and pistol shooting. It shocked me that such a great store as Dick’s actually canceled thousands of gun orders for customers that were legally entitled to have them out of «respect» for the Newtown victims.
No amount of canceled orders and failure to refuse paying customers’ business is going to bring back those poor victims of the tragedy. For every deranged and deeply depressed madman, there are countless legal and sane gun owners. It is an act of sheer cowardice that Dick’s decided to put us all in that criminal class and bow down to the god of political correctness at the expense of its long-​time customers. Are they going to stop selling baseball bats too? I’ve heard they’ve been used in a number of murders too. How about hunting knives?
Read up for yourselves:
Until Dick’s issues a full apology to the firearm sporting community and starts by making good on the original orders it canceled by the thousands, I refuse to shop there and encourage others to do likewise. Stop trying to paint law abiding citizens with the same broad brush as lunatics like the spree killers you see on the news.