AutoZone

I needed a brake light fixed and it was after the hours that local mechanics are open so I went in and asked if they would be help me with finding the right bulb and installation. I first bought the wrong bulb so we quickly made the exchange. It was not easy to access the brake light, but the worker did not get frustrated with me and continued to help me until the new light was in!

The store manager Brandon is Amazing!!! I was having some difficulties at the honda dealership and he was able to handle and take care of all my concerns! He also matched a price that I got at another store and checked my alternator for free, which was failing! The dealership didn’t even check that and it was under warranty… Boo on honda dealership! Ya on Auto zone!!! Id really recommend going to them for any questions, parts, concerns, price matches, or even a second opinion!!! :D

I accidentally left my lights on in an LA parking lot for over ten hours last weekend. When AAA jumped my car, they said my battery would absolutely need to be replaced the next day. I called Auto Zone and Scott, the Manager told me they had two batteries that would work for my car and explained the difference between them. He said they could also install the battery for no extra cost, but that first he would check to see if I actually needed a new battery. When I got there, he immediately used an instrument to check my battery and showed me how it had been fully charged and no new battery was necessary. I asked what I owed him for the test and he said it was free. Nice service!

I have never been more disappointed in a retail establishment– we are sitting vigil at the icu and our batteries in the RV (a place for family to rest) went dead. It is 8:53pm and I call and I’m told that they are closed. When questioned why he has closed 7 minutes before published closing time he then says his registers are closed but would I be paying with cash? I tell him I’m happy to pay cash but I am desperate for these two batteries… he then says he can only take a credit card and I tell him great– then he says he can’t his manager won’t allow it! I explain the situation and that I have two people racing across town to be there before closing he then tells me when I ask for his managers #- he says he will stay open until 9:05 — I thank him profusely and cross my fingers my uncle makes it time… They return to tell me that he stood in the back for several minutes and then said his manager would not allow him to sell them the batteries! I have been known to use profanity occasionally — now would be that time… but I would just say that human kindness is surely lacking in this company and will continue to share this story with anyone who will listen! If I could give them negative stars — I would!

Rewards program is great; they throw money at you after you spend $ 100. Also, being an auto parts store, they have things for cars, which I love. The people that work there, however, are pretty much useless. It’s a good thing I don’t look to auto parts store employees for advice on my car, that’s what the guys at Villa are for. Make sure you know exactly what you’re looking for when you go in.

I have been going here the last 5 years (like once or twice a year) and everyone there has been helpful and friendly as well as knowledgeable. I recently called looking for a starter for my truck, and Joyce was a great help. I ended up picking up the part from the Morro Bay store the next day, and Craig who answered the phone quickly changed his tone when he realized I was a girl calling for a part, which was disappointing, but everyone else when I got there was great. Bought a battery the next day from Joyce and she was super helpful in looking up my past info and making it easy for me. I always shop here, even though it’s across town!

I have been coming here for the last 6 years as one of my top 3 auto stores to goto in town. I would say I have been here close to 100 times. Everyone is always friendly and helpful. It is a well setup corporate game plan from the second you walk into the store. However, sometimes it can fall flat. I would say that for every 5 times I come here, there is one time I leave feeling a little bit dissapointed about service. Sometimes they have 5 – 7 employees on and I will wait to be rung up for 5 – 10 minutes. Not every employee is super knowledgable, but they always have someone that will go the length to make it happen or find out. Autozone also has a spend $ 20 five times and you get $ 20 back. Also, a no hassel warranty and return policy. It makes it easier to shop here for that corporate backing. A lot of the employees know me by name and that is a great feeling for a corporate place.
This is my recommendation for SLO for basic auto parts.

For the novice, a friend to go with that knows about cars may be helpful to get you in and out of the store with relative speed.
But if you are a little familiar with car paraphernalia asking the staff for assistance is also a nice fallback if you can’t find something right away. The staff may take their time depending on how many customers are in the store, but are always available to help answer questions.