Auto Park Superstore

For reference purposes, have owned 2 different car dealerships in Santa Cruz, CA so I do have some knowledge of the auto sales business. I was looking for a vehicle around $ 10,000.00 and in great condition. I had looked all over in Gilroy, Salinas, Watsonville, Hollister and a little in So. San Jose and just didn’t find the right vehicle. We were down in S.L.O. visiting our daughter at Cal Poly and I woke up early went looking at the dealerships. Now keep in mind I have bought and sold thousands of vehicles so I can spot a nice car immediately. When I walked past the vehicle I knew it had been well taken care of and the price was almost right. When the salesman, Sal Uribe, came up to me I told him this could be the fastest sale he would make. It was up to them. Sal offered a test drive, which I wanted my girlfriend to see it anyway. To Sal’s and his managers (sorry I don’t remember his name) credit they were very courteous, friendly and quick. As a matter of fact, I just received a thank you card from Sal. I would highly recommend this dealer to anyone. Very nice people to deal with, professional and the décor of the building is nice also. Keep at it Sal, It can be a good business if you get with the right dealer and it appears you have.

Very professional.
I bought a GMC truck from them recently. Worked with Mario (sales) and Willy (credit) and they made the process fast and easy.
Thanks guys,
John

I purchased a 2005 Ford Mustang from these guys. I bought the car sight unseen, since I live in Arizona. Everything was done by phone and FedEx. I must say their service was absolutely fantastic. They are friendly, efficient and honest. What more could anyone ask? The Mustang is in great shape, just as they had advertised, and I can’t find one single step of the operation that was not professional and transparent. If you are looking for a vehicle and the Auto Park Superstore has one, by all means, give them a chance, they have fair pricing and very high standards. I strongly recommend them. I was very lucky to find them.

We were very disappointed; we were in a hurry to buy a replacement vehicle and after the fact felt manipulated and taken advantage of. We feel we didn’t get a very good deal on our purchase or trade in.
Update:
Less than an hour after posting this review we were contacted by Auto Park about the review in a manner that made us feel very uncomfortable.
I won’t be recommending them to any one.

I just purchased a great car from here and I must say that these guys are awesome when it comes to getting you financed. They worked with me on getting the car I wanted. Matt was very helpful and polite. He is a great salesperson. I would recommend giving these guys a try if you are looking for a used car. They have a lot of cars to choose from that will fit your budget. I couldn’t be happier with my purchase!

To whom it may concern:
I am pleased to say on August 23, 2014 I purchased a 2007 Honda Civic Ex from this location. I want to share my shopping experience to those who are interested in making an automobile purchase at this dealership. Matt McMahon (my salesman), Willis (General Sales Manager), and Kevin (Financing) made the entire sales process pleasant. I was treated with no pressure towards making a commitment and I pretty much knew where I had to be in regards to driving off the lot with my new car.
I had been researching online (
) for a commuter vehicle to work. I wanted something reliable and not necessarily new. Plus I had been viewing options for financing through
(Sesloc Federal Credit Union) using the calculators from the website.
I found this particular model a week prior to my visit to this location. The night before my visit to the location I stopped in after hours to visually see if the vehicle was there because the price was reduced for a quick sell, and I decided to email them for an appointment to show the vehicle in detail. I was promptly contacted the next morning via email from Matt McMahon.
Honestly, I was kind of skeptical on what to expect on making an automobile purchase. I now have a different perspective, and I appreciate the fact one can make a purchase with confidence.

We recently purchased a 2005 Subaru here. The car had some trouble after driving it off the lot but, after emailing the owner Robert about the situation, he agreed to take full responsibility and to get the problem resolved ASAP.
I’ve always had my doubts about car salesmen but, the fact that Robert has been so understanding and cooperative with the situation, I give this place 5 stars.
Most dealerships I would expect to try and take the easy way out but, auto park dealership has been extremely mature and helpful in addressing and fixing the problem. Thank You and you guys have our business! I’ll spread the word

My experience at this dealership was wonderful. I bought a 2005 Cadillac STS in July 2011. I still have it. I had a wonderful Hispanic sales guy. He was about 30 and extremely nice. I’m sorry. I don’t remember his name. I was so thrilled about how honest, kind and respectful he was because I had that same day had a horrendous experience at Coat Nissan.
I was about to sign when I just had second thoughts about the loan and they were so great. They renegotiated my loan by shopping around with different loan companies for me. The deal I ended up with was a wonderful percentage rate. They spent the time to find something that worked for me and cut the price down to reassure me. That is a good salesman. :)
Oh. When I purchased the car I did not check the middle seat belt in the back seat. I called them when I discovered that it wasn’t working. VOILA! They had it fixed for me at my earliest convenience. They had me go to a shop on South Higuera, where they replaced the seat belt’s roller or something. Anyway, it worked. No other issues with this car. It is a really good car.
So, they gave me the loan I needed. Trade-​in value was decent because I got a good price on the car. My car is extremely reliable, but well that’s Cadillac’s for ya. ;)
Note: I don’t think any owners were present when I made this deal. The Finance Manager was the one who knew what he was doing. Anyway, I was extremely happy. Maybe the owners should note that happy customers are those treated well. I’ve suggested this place to people more than once because I was treated with respect and understanding.
CUSTOMER SERVICE IS KEY.

I had a friend in a bind with a car that, let’s face it, didn’t have a lot of miles left in its future. Despite having little luck moving the car on his own, the guys at Auto Park agreed to take on the challenge of moving my friend’s problem-​vehicle and managed to get more for the car than my friend thought possible. I can’t imagine it was a terribly profitable transaction for the dealer but they really came through for a customer in need.

A family run business with an emphasis on customer service. I recommend Auto Park Superstore to anyone looking for a preowned vehicle at a good price. I go here for all my car purchases because they are friendly, and they have a low pressure atmosphere.

My wife and I went to Auto Park and were not pressured at all to buy a car. After a couple of visits we found the car we wanted at a great price. John worked with us to take care of a couple of minor defects on the car and we are now very happly driving a new used car.
Auto Park takes care of everything so you do not have to worry about a thing. Also the trade in value is higher than most other places in town. We got a more than far amount for the car we traded in. I highly recommend Auto Park for your next new used car.
Jeff

Be warned. The safety inspections conducted by this business do not include any effort to identify recalled parts, or parts that have been subject to class-​action lawsuits.
I was told this morning by a salesperson that this it is not their job to look for recalled part or parts that have been subject to class-​action law suit because they are not a dealer.
If you do buy from them, get an inspection from a dealer before purchase, and make Auto Park Superstore take the cost of inspection and any repairs off of your negotiated price.
I bought a 2003 VW New Beetle Turbo in Dec 2010. Earlier this week, the tensioner broker prematurely (~5000 miles), causing the timing belt to break, which took out my whole engine. Estimate: $ 4700. There was a class action suit about my engine for this exact problem in 2007.
Retrospectively, I was naïve to believe in the accuracy of their safety inspection. I am very lucky to not have been injured when this situation developed on the 101.
This is the first time I have written a Unilocal review. I hope that it will assist you in your used car buying practices.

UP DATE… Do not buy a car from Auto Park Super Store in San Luis Obispo…
It has been one year and 12 days since I have purchased this vehicle. And still yet today I do not have certificate of title. The customer service at this place sucks. Once you buy a car from these people they kick you out the door. The certificate of title is the dealers responsibility. It was not my responsibility to spend 5 hours at the DMV, and drive 30 miles round trip to a total of 1500 miles. It was not my responsibility to step and fetch paperwork for these idiots to get the DMV paper work in order. Furthermore and most important I needed to sell this vehicle 6 months ago, which I was to make an investment that would double my money. An opportunity lost… Thank you Dean and Steve the Auto Park owners. Other dealers would have purchased the car back. (I only put 4000 miles on the vehicle) So no loss to them. Or they could have just traded cars with me. These guys are your greedy stereotypical car salesmen and do not know what customer service is… The final result is I do not have title to my car one year and twelve days later.