Verizon Wireless ClickAway San Leandro

I just had Nick come over to help me install a second monitor in my home office and he was AMAZING! What we thought would be a simple fix became much more complicated when he found that I had a smaller compact tower that required an extra part. He went with me to buy the part and patiently worked through the entire process as well as increasing my computer speed and installing an AD blocker on my internet home page. He is an extremely personable guy with the patience of Job. If you need in-​home service or walk-​in at their San Leandro office make sure you ask for Nick. I couldn’t recommend him more.

I brought my iPhone 6plus in for a screen repair, and it didn’t work a few hours after I picked it up and got home, and was even worse than ever the next day. Then I worked with Apple and it just froze, worse than before and completely unusable. I came in and told them that, and They didn’t just blow me off and try to juggle me away back to Apple– they took initiative, showed excellent customer service and worked with me on resolving it. Arnaldo, the manager, went out of his way to take it to another store, to Apple, and eventually got my phone completely replaced with a new one at no additional cost to me. Turns out it was a defect with my iPhone, not the repair. Arnaldo is everything a good manager is. Nick the technician also was very helpful, and extremely knowledgeable, totally into what he does, and you can hear it from his enthusiasm and tech talk. These guys are pros! These guys showed excellent customer service, and I highly recommend them! Thanks guys!

Fantastic job by Nicholas Aranda. The repair was flawless. I brought in my grandson’s iPhone 5 with a shattered screen and now it looks brand new again. I love this place and the employees are so nice. Will definitely be brining in all my repairs here and referring my friends and family too!

Best customer service ever! I dealt with Arnaldo sometime last year when he was in San Mateo. I went to that store because i wanted my screen fixed and i was sad to discover that he was no longer there. They told me he moved to the San Leandro location as store manager! great job Arnaldo!!! So i got in my car and made the trip to San Leandro and got my cracked screen fixed on my iphone 6. I had no idea that they did computer repair as well so i will be traveling all the way across the bay anytime i need anything just so i can get the fantastic service from Arnaldo and friends.

I recommend this Verizon store. Arnaldo (the manager) and Chris were extremely helpful this evening. I needed a new smart phone and they were patient and explained everything to me. I was able to use my work discount for the accessories package. Very customer focused!

So I cracked my phone on my screen thankfully I have insurance. I went in yesterday to get it repaired. The guy that helped me which was the manager told me it would be ready by 3 – 4 I told him I wouldn’t have time to return until 6 and he said that would be fine that the phone would be done way before that. Mind you I had a lot of things to do. So I was all the way in Pinole around 5 it took me a damn hour to get back here at 6 and I had to be in Berkeley by 7 (mind you this is all durning rush hour times). I get to the location to only find out that my phone wasn’t ready. And prior to coming in I had called around 4:30 to check status on my phone I called TWICE and none picked up so I figured id take the managers word that my phone would be done. I showed up around 6:10 and they expected me to wait another 20 – 30 minutes after I told them I had elsewhere to be and instead of apologizing they tried to say that phone repairs are usually over night and they were doing me a favor ??? what the hell kind of service is that! If you promise a time it should be done at that time and employees should not give excuses especially the one they tried giving me. This is the closest location to me but I will never be returning. I rather go back to concord where I purchased my phone where I know I will be well taken care of.

Andy is Awesome! He fixed everything for me! Thanks

Just got my new iPhone 6 from Verizon wireless
The workers here are so friendly they even transferred all my old data to my new iPhone.

I would recommend this store if you are not techie! We had just purchased a car with bluetooth capability and upgraded to a smart phone. We needed some special connectors for the car so while one of the employees was setting up my phone, the other went out to the car with me to determine what we needed and walked me next door to Radio Shack to purchase it. Can’t ask for better service than that!

My son’s cell phone crapped out after three years, and he really wanted another one with a physical QWERY keyboard for texting, so I took him to ClickAway/​Verizon in San Leandro next to Michael’s.
Jessica and Andy were there and it was close to closing time when we arrived. They did not rush us at all, and in fact, they took their time and listened to what we had to say. Andy told my son that he really didn’t need the physical keyboard given the latest technology. My son responded that he uses his phone mostly for texting, so that is why he really wants a keyboard. Andy then demonstrated how voice-​to-​texting works (he had a Samsung SIII) and my son was interested. Jessica then told us that the S5 is the latest, greatest, and it does a great job with voice-​to-​text, among many other things, and she told us how she could save us a bunch of money on an new S5.
They let my son try the voice-​to-​text thing on the S5, and it worked almost perfectly the first try (it didn’t know what he meant by «the A’s» but he tried it again say «Oakland A’s» and it worked perfectly. That convinced my son that he no longer needed the physical keyboard, and he was sold on all of the other advantages that the S5 offers.
With a great amount of help and direction from Andy and Jessica, we bought the S5, and my son has been ecstatic ever since. He has learned quite of few cool features of the phone. The screen is very big and easy to see. He loves it. I love the savings that Jessica figured out for us. Andy and Jessica are the folks to see for all things cellular. I cannot say enough good things about them.
In summary, went in looking for a phone with keyboard, came away with a better solution, a superior phone and the knowledge how to use it, and my monthly bill from Verizon is now LOWER than it was before. Win/​win.

Great customer service. Jessica very helpful. Would go there again for help with phone. All staff are very knowledgable

This location has to be the best Verizon I’ve been to. they are extremely helpful (way better then any Verizon I’ve been to) I had a very complicated transaction about transferring my account to get off my families account and onto my own in my name without changing anything to my plan so I can keep my unlimited data.
The person that helped me was named Lorenzo. He was very knowledgeable and very helpful. He walked me through the whole process and guided me through the process of everything he even checked my account after everything was done after I had to talk with an associate on the phone to verify everything. Whatever Verizon is paying Lorenzo is NOT enough. He deserves a huge raise. I was even able to upgrade my phone with no extra charge just the standard rate for the phone with the contract. I am very happy with everything I got from this location. My bill is even cheaper then what I was paying before. I highly suggest this location over any other Verizon.

Not at all what I expected.
I stopped by to make a payment on my Verizon account. I guess I am used to the customer service that you get when going to a real Verizon store… THIS IS NOT A VERIZON STORE. Basically, it’s a payment location.
They do offer phones, tablets, etc; however, all the real phones are locked safely away. What you end up holding in your hand is… a PRETEND cardboard/​plastic phone. Yes… a look alike phone. Something you would probably give a child to keep them occupied. Then again, my child would probably get frustrated and quickly figure out «It doesn’t work». Maybe this is the route they chose do to theft. Personally, I felt like the set up they have is an eye sore. Something you would expect if shopping at Durant Square. If I was purchasing a new phone and walked into this location, I would definitely turn around and go to an actual phone retailer.
Long story short… payment made with no intention on ever returning.

My family and I went here yesterday afternoon.
My wife bought an iPhone 5s (our son behaved for the most part, enabling me to continually use the Notepad feature on my phone– at one point, my wife asked, «Who are you texting?»).
It was dead inside at first.
My wife and I were both surprised and glad.
Some customers who came in later were impatient.
Most of them, after a few minutes, said that they would «come back later.»
The store opened in 2009.
Business was slow at first, but more people are finding out about it now.
Anyway, the store was somewhat busy yesterday.
There was only 1 associate (Jessica).
The guy who was supposed to come in was out sick (he’s been sick a while, and I think he finally went to the hospital to get checked out).
Note: The picture of my wife’s receipt was removed.:
My wife was told that the total was $ 405, not $ 504.
Maybe Jessica had a dyslexic moment.
iPhone Protection Plan (2 yr): $ 230.
Yikes.
Even my best hookers are more affordable.
My wife received a free case as an incentive to purchase the plan (the case is already slightly cracked, but it may be my wife’s fault– she’s not going to return it).
She was also told that the amount will go towards a new phone (my wife basically buys one every 2 years).
«We’ll see.»
«14 days worry free»:
My wife was indecisive at first.
She partly chose an iPhone over a Samsung Galaxy because of the guarantee.
(She’s not crazy about some little things, but my wife likes her new phone overall.)
A little person named Kathleen came in right after us (I was wondering if my son was going to want to play with her).
She was very satisfied with Jessica (I made my wife laugh when I said that Kathleen needed a «little help” — I welcome any and all forms of hate mail).
It was clean inside the store.
I also noticed that some good songs were played (ex: «All I Want» by Toad the Wet Sprocket; «Skyscraper» by Demi Lovato).
It’s spacious inside, and there are 2 stools to sit on (my son had fun spinning one of them around).
There are also 2 white chairs low to the ground (yes, for Kathleen).
They look weird, but are fairly comfortable.
Jessica is amazing.
She’s thorough (many of the details in this review are based on things she said), friendly (sociable), quick, and attractive (I’m not at all surprised that she’s engaged).
She answered questions well and was even sweet to my son (she found him to be «adorable»).
She’s also good with names.
She was quite busy at times (2 associates are normally around), but she handled the pressure well.
In short, she was very professional.
2 women came in to pay their bills.
Another woman (Gloria) came in because she was clueless.
She bought her son his phone, and he has been texting too much lately (he’s basically on call in terms of his job).
Jessica didn’t initially answer Gloria’s first question well (I kept quiet, but wanted to interject myself). Once she understood what was happening, though, she gave Gloria the right answer.
A woman was indecisive when looking at the cases.
The man who looks after her (he seemed more like her caretaker than her spouse) took charge.
It was funny how he kind of whisked her away (she was fine with it).
The cases are pretty pricy.
Most of them are between $ 39.99-$ 59.99.
The cheapest one I saw is $ 29.99 (Jessica admitted to a customer that cases are cheaper elsewhere).
A Wet Preserver is $ 24.99 (my last phone got fucked by water– only the water lit a cigarette afterward).
A Screen Guard costs the same.
A Samsung Galaxy Tablet is $ 499.99 here.
Phones range in price from $ 49.99-$ 299.99.
I was outside with my son at times.
I saw a mall security guard on a stand-​up scooter.
It would be funny to see him chase a perp in that.
I received an email today regarding the phone (my wife forgot to give Jessica her email address– I’m a Verizon customer too).
We were here for about 75 minutes overall.
Our visit was fairly quick really (my wife decided not to have her videos transferred– that would have taken an hour).
(There are 2 negative reviews for this store, but I partly take them with a grain of salt because of how old they are.)
Very Helpful:
«I think she thought I was a dumbass.»
After we had lunch (my son was actually sleeping like a log), my wife returned to the store to ask some more questions.
Thank you, Jessica, for being so patient with my cute «dumbass.»

O to the M to the G! This place is friggen awesome! Again, you Unilocalers steered me well. Was looking for a spot to buy Hubby’s Father’s Day gift to upgrade my love’s phone.
Found EVO and what a pleasure it was working with Lorenzo and Andy. From the moment I stepped in the door and was greeted warmly, I received nothing but top notch service.
Purchased the Razor Maxx with an easy process to transfer the new phone and download the old info. And a discount on accessories at that???
Just an FYI, it’s next to the Pier 1 and Radio Shack and don’t let the umm… more urban peeps :-) discourage you from visiting. Get in, get out and leave happy with the outstanding customer services these guys deliver.
Toodles!

We had a great experience with Lorenzo, the Assistant Manager. He was very helpful helping us pick out our phones, our plans, our phone numbers… all of it. Lorenzo was very patient with all my questions, and transferred all of my data from my old phone to my new iPhone :) I was so happy with how easy it was. A week, or so later, I took my mom there to get her new iPhone, with my two kids, 20 minutes before closing, and he helped her all the way, even stayed there late working with us. Highly recommend this place for their excellent customer service.

These guys rock! Friendly, Professional and Knowledgeable. Your better off going to an «Evo» than the real store. They know how to work the system and can do things the regular stores can’t do.

DO NOT GO HERE!!! Just go straight to an original verizon wireless store. These «authorized dealer» stores are not part of the verizon corporation stores! EVERYTHING has to be done directly wih this store so you cannot just go to any other verizon wireless branch to handle any «issues». On top of it all, they have way different store hours from everybody else so it’s a super big hassle to deal with them!

EVO2 is a Verizon product reseller that is a mere middleman and offers no real value above going directly to a Verizon store. Stay away and find a Verizon direct store or kiosk.
The EVO2 store next to Bayfair mall in San Leandro tries to trick you into thinking it is a real Verizon Store. All the signage on the street and on the store all say Verizon. All the pictures and signage inside are also all Verizon.
Phones at EVO2 are more expensive than at a real Verizon store since they have to mark up the products.
When you buy products from EVO2, your purchase will not be traceable by the real Verizon system and Verizon will not be able to support your purchase.
EVO2 has a $ 50 restocking fee making it very difficult to return anything you don’t like or find cheaper.

!!!WARNING!!!
Evo2 are the perfect liars and they sell used phones, they look new but their not, do not buy anything from them besides that when you have a Ne2 for $ 50 or $ 100 they don‘t tell you nothing and then screw you and watch out they have locations everywhere, in the Bay Area so if you see the logo on the top left corner EVO2 walk away unless you willing to buy used phones