Site for Sore Eyes

Here I am again at Site For Sore Eyes asking Nikesha to repair my broken frames. No without judgement as I have yo admit I can be very careless with my frames, she smiles and says no problem. I have always received top notch service from her and for that she relieves a 10 for perfect customer service.
PKeller
Oakland, Ca.

I have moved in San Leandro as such I have to move my Optometrists from Oakland to local. Therefore, I tried The Site for Sore Eyes. The staff over there not only friendly and also helpful. Especially, Dr. Lee take his time to do my eyes exam and answer all the questions I have and concerns. Ted is a very funny gentleman who assist me to get the best eye glasses and reading glasses within a reasonable price.
While I picked my reading glasses and found that it could only see without contact lenses and requested to exchange to the one to wear with the contact lenses on.
Ted is helpful and assist me to exchange it without question ask. When I asked for a detail statement for my insurance reimbursement, Ted prepared it and send to me with a timely manner.
I have worn glasses for more than 25 years and been through lots of Optometrists. The Site for Sore Eyes in Leandro is highly recommended by me. I will stay there for another 10 – 20 years if I may.

I want to say, thank you to Nikesha Reynolds, the asst. mgr., and Ted Joseph. I know I drove them crazy!!! They were so patient with me, I so appreciate their patience!!! Great service!!!

I have been going to Site For Sore Eyes in San Leandro for about 20 years. The former owner Sharon, and especially her office manager Linda, ran a wonderful shop. When Sharon sold to the current owner I was hoping great customer service continues. I am pleased to say it has!
I have seen many optometrists come and go over the years at this location however I would say I have had few complaints. And when I did have an issue it was always resolved in a timely manner and to my complete satisfaction.
Just recently my husband and I visited Site For Sore Eyes for an eyeglass exam for him and a set of computer eye glasses using my current prescription for me. The reading glasses for my husband did not work out at all (he has low vision) and we received store credit which I will use in the future. My computer glasses were made incorrectly, and a rush order placed for the corrected pair.
Nikesha rectified all our issues with excellent customer service and friendliness, and always maintained her professionalism throughout. Nikesha is an asset to Site For Sore Eyes, and one of the reasons I will continue doing business with this location, for hopefully another 20 years!

I had always been to a regular eye doctor and never thought I would change until yesterday. My health plan changed and so did my options, yet, this place made it so easy for me! The receptionist was friendly, helpful, and very presentable.
The doctor is extremely knowledgeable and careful to make sure you understand what the procedure is doing for you. So glad to have found this place!

I’ve been thinking about making a Unilocal account for a while and finally got around to it (whoohoo) Here’s my first review: I visited Site for Sore Eyes on Saturday evening to get a new pair of glasses. I usually get them somewhere else but switched insurance and had to come here. I was really impressed with the service. I was immediately greeted when I walked through the door. The saleswoman helped me but didn’t hover over me or pressure me into anything. She also gave me good suggestions on the type of frame I should get. Once I picked out my frame everything else was pretty straightforward. My prescription was still current so I didn’t need a new eye exam.
What really impressed me about this place is how fast they made my glasses. I have really bad eyes and need special lenses. It normally takes a week for me to get my glasses. They called me this morning (Tuesday) to tell me my glasses were ready. They were able to get everything done in about 2 days. I appreciate how fast they are and I don’t have any issues so far with the glasses they made. I’ll definitely come back here.

RUDE RUDE RUDE!!! I wish I had the experience every other person had here. I come here every year to order my contacts and it seems like EVERY TIME I come here, there is an issue. I went in yesterday and the receptionist April was so rude! She was explaining to me that they now put everything in the computer, and when I asked again her response was «What don’t you understand? I just said we put all of our information in the computer» I will DEF. not be giving my business here anymore. Enough is enough.

I had a very good experience here. I saw Dr. Lee for my eye exam. He was very nice and professional and answered all my questions. He gave me some contact lenses to try on and was able to check the fit immediately (My previous eye doctor made me an appointment to come back, which had been really inconvenient). It’s also great that I can make my eye exam appointment on a weekend.
Once my Rx was ready, I took it over to the staff working on the sales floor and was helped by Patricia (I think that was her name!). She was really helpful — and honest! — when I was picking out my glasses. I am really happy with the glasses that I ordered. I would definitely come back here.

Fast and reliable. Donovan gives great customer service.

Site for Sore eyes is great!
Nikesha R., the assistant manager is the embodiment of exceptional customer service and quite frankly my angel today. This Saturday morning on my walk I heard a clunk and on the sidewalk fell my glasses. One glasses arm was stuck behind in my shirt.
Perfect timing. I’m leaving for a business trip early Monday morning. And I’m blind, really blind without glasses.
I scooped up the pieces and headed home. Jumped in my car and headed over to Site for Sore Eyes praying someone could help.
I walked into SFSE and heard a friendly warm Hello. When I told Nikesha my predicament she said her technician had no more time for repairs today, but if I left my glasses she thought she could get them fixed.
30 minutes later I got a friendly phone call telling me they were ready. Thank you Nikesha! Site for Sore Eyes sure is lucky to have you as their Assistant Manager– You’re the BEST!

I went back to speak to Patricia. She is very charming and really knows about frames what type of lens you need. She is honest and very pleasant to work with. Patricia will explain everything you need to know so you feel okay with what you are buying. Not like the skinny black girl. Who tried to sell me things that were not so. I do know some about lenses. I know polycarb comes with scratch coating. She was trying to sell it to me for $ 30.00. She will pad the cost, and to top it off the older black girl was standing around doing nothing!!! told me I needed the scratch coat also. Do not trust those two. That is when I over heard Patricia talking to another person about the lenses. So I asked her to help me. She explained everything in full detail. So if you go there ask for Patricia. You will know what you are getting and understand the cost also.

Jacob saved the day! He help to get my lenses into my new frames and even did some basic repairs to my backup lenses while he was at it. The lady at the desk them scheduled my wife and I together for exams. So in short I showed up with sore eyes and they lived up to their name for sure. Good prices and great service.

Located next to Ross in the shopping center. Came here to use a Groupon, the ease of scheduling an appointment, the efficient eye exam, and receiving my eye wear the next business day… AMAZING. They have a pretty decent selection of frames, as well as brands of contact lenses. The «designer frames» range from Randy Jackson (yes the weird dude from American Idol… my thoughts exactly) to Guess, etc etc.

Great friendly service. Check them out first!

The customer service I received from Nikesha was 10+ excellent. Her greeting from the moment I walked in the door was very warm, and she worked well with me in selecting my eye wear. I can be very difficult at times, but she was just the person I needed… very professional and patient! Keep up the excellent customer service you deserve a raise! :)

I have to say what EXCELLENT customer service I got here. Nikki is the most helpful and knowledgeable person. She went way above and beyond in helping me out. I wasn’t happy with the pair of glasses that I initially purchased and Nikki hooked me right up. Thank you SFSE for hiring such a wonderful person.

Good, knowledgeable, prompt repair service. There’s a reason that Lenscrafters refers you them. They do good work.

Stay away from this place it is the worst place!!! They don’t know what customer service is. I tried them because they were offering a good deal and they had decent reviews. I went last December And the glasses I bought from them are still not right! I at least went back and forth with them at least 20 times. I ended up spending over $ 800.00 for glasses that are still not correct. Please stay away from them. They are the worst!!!

The store is no longer managed by the same people who had it, unless I’m mistaken. The manager I dealt with was a man and not the rude woman talked about here on Unilocal.
I was a walk in when I went in last week and was able to walk out inside of two hours having completed a full eye exam, dilation, and waiting for glasses and only having to pay a minimum co-​pay for my insurance.
The optometrist was very polite and straight forward with me about my vision needs. She made the experience a lot less traumatic than exams I’d had at other places in the past. She made a few jokes that helped calm my nerves and explained what she was doing as she did it, she even let me get my eyes dilated in the same visit so I wouldn’t have to come back.
The gentleman, can’t remember his name, helped me find the right frame shape for my face before he showed me too many pairs of glasses. We were able to quickly narrow it down to four before selecting a pair that seemed «me.»
The sales associate that looked up my insurance information was incredibly patient and polite with me, despite that I’d forgotten to mention that I’m covered by my dad’s insurance.
I can’t emphasize enough how great the staff and optometrist were, it made everything really enjoyable.
I’m already adjusting well to my glasses and seeing a lot better than when I came in.
One star off for only having a small collection of glasses less than $ 199 per pair, some of us can’t afford the designer frames! Overall, very happy with what I ended up with.

My boyfriend and I went in with a prescription and our customer service was great. Nikki was friendly, very helpful most of all patient, didn’t feel
Rushed. Very positive experience