Service 4 Plumbing

Wish I could give them 0 stars. My real estate agent set up a sewer lateral inspection for me on a property I’m in escrow to purchase. He obviously didn’t check Unilocal first like I always do. The appointment was definitely for 10 – 11. The owner of the company shows up at 9am and then calls us. We rush over to the property to be polite despite his mistake. I think he just likes to do inspections when nobody is there. We get to the property to find out that he has already crawled under the house and completed his inspection of the property. There is currently a renter on the property who probably wasn’t expecting somebody under the house at 9am. Within 2 seconds after getting there he explains that we need to add a clean out and he’s ready to bid the job. I explained to him I just need an inspection but I’d like a clean out bid for when I am the owner. He says an inspection can’t be done (Really he meant he wanted to start his lunch early!). Even though I am a woman I know my construction, so I say what about pulling a toilet or going through a roof vent. Oh the roof the vent is an option all of a sudden. The original bid for the job was 250 to run the camera and let me see the footage. Now to go on the roof the bid became 650. Mind you my roof vent is 10 feet up and 2 feet off the edge of the roof. It apparently costs 400 $ more for insurance reasons. My real estate agent mentions that should of been brought up when we scheduled the appointment. How absurd!!! If you don’t like your time being wasted don’t call these guys. I agree with other Unilocal on here. They do what so many plumbers do and drive around bidding many jobs and waiting for the desperate person who will pay the crazy prices. Some businesses just don’t understand customer loyalty comes through quality work. Small jobs follow larger job eventually. Burn your gas driving around bidding many jobs. Waste an hour under my soon to be house that you get 0 dollars paid. Sounds like a solid business plan to me. I’m on to the next plumber.

i had a 7am appointment for a plumbing emergency and even after an hour i didnt see the technician show up! i was waiting for them like a fool. Very disappointed.

I was having a problem with a backed up toilet and called Service 4 Plumbing. and Abraham was the technician sent to my home to correct the problem. I had previous work done by Abraham so I knew the quality of his work was pretty good. I ended up getting a brand new shiny low flushing toilet that was put on correctly because my previous toilet wasn’t cut down and was too high so the toilet wobbled when you sat on it. Must say it’s nothing like having a toilet that flushes.

The fine folks at Streamline recommended Service 4 to fix my offset sewer lateral. Good choice.
They were not the cheapest estimate, but promised on the spot that it could be done immediately and completed before the end of the day. When a river of unknown filth is flowing down the yard, waiting «a few weeks» is not worth $ 100. Within 15 minutes of my signature, a crew was digging the hole. They excavated a wider, deeper hole than expected, which led them to discover that the company that had installed the lateral in 2005 had screwed up the whole thing. The larger excavation found a surprise unconnected line from the house that had been flooding the subsurface since the botched lateral replacement. Serious mess, filthy, wet, and requiring all sorts of replaced parts. They held to their labor quote and only charged for the extra hardware required to connect everything. The connections were made properly, and the whole thing was engineered to handle the expected ground motions in my steep clay-​soil yard. They had everything in place by sunset.
After seeing the shoddy work done by the previous contractor, I was happy to see these guys do a systematic tracing of each drain coming from the house to make sure we’d found everything and that everything was draining where we thought it was draining. Professional, friendly, and cleaned up after themselves.
And hey, the kitchen sink finally drains normally…

Servce 4 Plumbing is excellent!
Our 60+ year old sewer line started to back up, causing both toilets and showers to cease to drain. I called and set up an appointment for that morning with Debbie (the other plumbers I called only went to voicemail…).
Forty minutes later Debbie called me back and asked if I would be available an hour earlier. With a plumbing emergency on hand, that was music to my ears.
Napoleon came out on time, quickly assessed, troubleshot and isolated the issue to a blockage in the drainage pipes under the house, affecting the bathrooms, but not the kitchen or garage. We started by trying to snake the drain out, but the original work under the house was bad enough that with the blockage it caused the snake to come back up the other toilet shattering part off the bottom!
We wound up replacing the entire drainage system under the house, upgrading from the original 3″ to 4″ pipe. They also re-​routed the line to improve the angle, and added an access point to allow for cleaning out the drain both into the house and out to the street.
I was hesitant to start such a large job so quickly, but after everything I have to say it was a very good experience. Napoleon and his guys showed up first thing in the morning and had the whole job finished before 5pm, and there were definitely a few «buried gotchas» — like a ‘T’ junction hiding under the concrete slab of the front patio that they had to dig out. Everything was cleaned up before they left, and Napoleon and his guys were very kind to my shy and curious 2 year old.
Service 4 Plumbing did an amazing job on this difficult task, they happily replaced the broken toilet and I would refer and use them any day of the week.

If you want quality, this is who you call! They’re not cheap, but is any good plumber? I can’t say enough good things about this company.
An apparent plumbing curse had me calling Napoleon and his hardworking crew for several emergency leaks in a couple of older 4-​plexes. Each time I called he always answered and always found a way to come right away. One major leak ruined 3 bathrooms within a matter of hours including mold damage. Napoleon had them looking like new within a few weeks despite my insurance company’s efforts to delay the work and reimbursement. He helped get the water and mold remediation taken care of correctly, brought the old plumbing up to code, even handled the reconstruction of the new bathrooms that look better than ever. He and his crew worked the hours necessary to get the tenants back in their units and planned his work for the least impact on the tenants. They were careful with prep and cleanup covering the floor and their dirty shoes. He was always explaining what he found, why he was doing what and took pictures for the records. He only uses quality products that will hopefully outlast me.
After it was done, he and his office staff coordinated with my insurance company to expedite payments and helped ensure they covered everything as required.
They’re definitely my «Go To» plumber from now on! Thanks Napoleon! I’m sure I will be calling you again.

Despite all the positive reviews, I cannot rate above 1 star due to the poor job done by Napoleon and his disrespectful manner in communicating with me on a plumbing backup problem. I do not believe Napoleon was straightforward in his price estimates, first $ 3800 to clear the main line, then when I objected, he changed the price to $ 2300 but refused to cleanup the mess after drilling two holes and leaving mud and concrete in the yard. He would only complete the job if he charged me an additional $ 1500. He does not like to be questioned and is irritated when he is asked for clarification. I have consulted several other plumbers and they all agree that I was gouged and taken advantage of because of my being a woman and because of the emergency nature of the blockage. Based on the emotional trauma I suffered dealing with this company and my distrust of their business dealings, I cannot recommend their services.

Well, my old water heater finally broke! So I called Service 4 Plumbing on a Sunday and Napoleon came out for an estimate. He went a step further to check out my water lines under the house. Since the house is very old, the pipes were galvanized and more than likely corroded. He recommended replacing the hot water pipes with copper since we were replacing the water heater, it could save on some labor in the future. At first I was like he’s trying to sell me an extra. But since I was already having a slow flow of hot water, I decided to «bite the bullet» and spend more now. Napoleon ended up replacing more pipes then we talked about since he could not bear to leave the bad plumbing that was there before. He rerouted the hot water more directly to sinks, so not only did I get a better water flow but I got hot water quicker. Then at the end we hear this pop and hissing. Well because there was more pressure, we found another bad patch job that he fixed for Free! Thanks Napoleon, I can’t wait to take a hot shower!

We had a serious flood due to a water main break … S4P has been our vendor for some time, but their response to our problem was a very fast, effective, and well built replacement to our 100 year old building. We are very blessed to have S4P as one of our vendors.

This morning our 12 – 13 year old water heater finally gave out. We called Service 4 Plumbing right away and made an appt. for a little later in the day. Napoleon saw our name on his list and came within 30 minutes! (He did not leave any job undone to come. He was actually finishing one job when we called). I must say even when we started using Service 4 Plumbing they were very timely and he always calls if by chance he runs late.
We have been using Service 4 Plumbing for many years. They have done small and large projects for us including replacing all our old pipes with copper ones. Napoleon (owner) is great and has a lot of integrity. He stays on site 95% of the time and carefully checks all his work. He is most concerned with doing every job right thinking about the long term concerns. If something is wrong, he will do it over. Also, whenever we have had issues with anything related to work being done, he comes and corrects it quickly. He guarantees his workmanship 100%. We feel very blessed to have met Napoleon years ago. We now call only him and have a great relationship with Service 4 Plumbing and Napoleon. I WOULD HIGHLY RECOMMEND SERVICE 4 PLUMBING!!!
One last thing, his prices are competitive and reasonable. He explains in detail what the job entails and how the job costs are figured. He also explains what is happening and why during the job. We have learned a lot along the way!
Thanks Napoleon for our new water heater! Job from time we called took less than an hour!
We are Loyal customers!

Napoleon & his crew are the best! Called him when a tenant had water backing up in the toilet into the bathroom. He was out to the house quick, had an estimate within a half hour and started work right away. The job was more extensive then either of us thought but his crew busted butt and were done in just over 48 hours! I am happy and best of all, the tenants are happy. Will definitely call him again.

I would like to add information to my review that might be helpful to others.
When the plumbing and sewer repairs were being done at my property, Napoleon suggested that these very expensive and extensive repairs would likely be covered by insurance — a possibility I hadn’t thought of. I decided to open a claim with my insurance company. After I provided all documents and receipts to the insurance adjuster, he, of course, wanted to see the property and talk about the technical aspects of the repairs. Needless to say I’m not capable of talking about technical plumbing issues. Napoleon met with me and the adjuster and explained everything to the adjuster’s satisfaction. Napoleon also coordinated calls and meetings with the adjuster and other contractors where necessary. Long story short, my claim was accepted and I received a substantial reimbursement of my costs.
I could not have coordinated this without his help. I am very grateful for his effort both during and after the repair. You will not go wrong with Napoleon.

Getting a repipe estimate was a shocking experience. First, Napolean was nice on the phone, but then he missed the appt time without calling.
2 hours later the dispatcher called and cancelled the appt. However, an hour after that, Napolean did show up. I reluctantly let him in the house. He said someone else was coming to crawl under the house and he would assess from the ground floor. From the beginning, he was very irritated with questions. (I asked him to please explain to me how he knew there wasn’t copper in the risers and behind fixtures since the prior plumber estimators who did crawl under the house said there were.) Then, he told me he used to service the house and he had put in the water heater. Before I could blink, he slapped 2 company stickers on the heater with his # for service. I questioned why we were told that the water heater was strapped incorrectly. Then, he claimed someone else must have done it and said the pipe size was illegal and wouldn’t pass inspection. The fact is it did pass inspection. Only the straps had to be adjusted before the loan was approved. Either he put in an illegal pipe or he tried to cover that he didn’t strap it properly. After that, he looked at one more bathroom and left the house. I followed him out and he was on the phone telling someone I wasn’t home. Then he said he would send the bid, but he doesn’t have my address. AFter he left, i realized he dumped mud and dirt all over my side walkway. This guy was less than straighforward and creepy.
I am thinking that is why they have no address or email on their website. Also probably why they are so cheap. I wouldn’t trust their product or even their presence in your home to do an estimate!

I wanted to add my review to the other good reviews. I have used Napoleon and his crew now four times. The first was a broken toilet pipe, an emergency situation, and they showed up promptly, did the work that evening quite professionally and at a reasonable cost. Other places I have used over the years for these kinds of emergencies have tried to gouge me or insulted my intelligence by trying to bulls**t me about what needed to be done. Not these guys. Honest, straight-​on pros. Since then, the water main exploded in my front yard one evening last year and they were right on it, the whole thing replaced in a matter of hours, an expensive repair, but not exorbitant; my garbage disposal went on the fritz and when I called them, Napoleon walked me through how to clear it and reset it, on the phone, no charge. Abraham came out to replace a hose faucet in the backyard last summer and actually took the time to fix three other hoses in my yard that were leaking, no extra charge for the 15 minutes of work it took. And just this week, I had him come out and fix my leaking toilet, less than an hour, works great, done! I recommend these guys to everyone.

Customers Beware. They cut a lot of corners to save money for the company but not to us the customer. They had two come back twice to fix the same ongoing problem an it’s still not correct. Please do yourself a favor and stay away from this company! I really wish I did. You will not be happy with there work! I don’t usually right reviews but I really feel I needed to for this company. What there doing is not right.

I recomment this company…, very honest, neat, and highly qualified to fix any problem with your plumbing. Ask for Neopolean, very nice man, the entire staff is very pleasant!

Look no further. They are the best!
I called them in for what I thought would be a small repair that quickly ballooned to a major & expensive job, a sewer lateral replacement. After receiving their initial estimate, Napoleon phoned me that evening to drop the price, without me even asking. They took care of all city permits & did such a neat job, that when I arrived home that evening I has to look for evidence that they had been there at all. Especially as they had to remove part of my deck to access the sever pipe. Everything looked as if it had never been moved.
I highly recommend them.

Service 4 Plumbing really goes above and beyond to please their customers. The first time I called them I was panicking over a ruptured mainline that almost ruined my-​already paid for and nonrefundable– vacation. Fortunately, I got Service 4 Plumbing’s number from a friend and before I knew it Napoleon and his crew came to save the day-​and my vacation! I must mention that before doing any of the work Napoleon was sure I understood everything that was going on and what the plan to fix the problem was.
Positives:
–They’re very neat!
–They only use quality materials, nothing from Home Depot, Unlike companies I have used before.
–Very professional and hardworking
–A Local Business that actually CARES about you and your plumbing needs and APPRECIATES your business
–The receptionists are very pleasant
Overall I was very impressed. Give them a try and you’ll see what I mean!

I used a lesser experienced plumber to install a water line for my ice maker, only to end up with a terrible leak. In a hyper emergency, I phoned Service4Plumbing, who I found in the Yellow Pages and immediately connected because of the woman’s face and the posture of her holding her head in anxiety.
I phoned and asked for someone to come asap. Napoleon came within an hour. He immediately repaired the problem after having given me 3 options of repair, based on cost.
I was so relieved and his work was professional and clean. But that’s lesser than why I’m giving a 5-​star rating.
In the madness of turning off the water, which was flooding my kitchen and why i needed immediate response from a plumber, I inadvertently turned off my water heater, and if you’re anything like me, I hate nothing more than relighting the pilot light.
I phoned again at 9:30pm the same evening and Napoleon CALMLY walked me thru the relighting of my pilot.
I don’t know about you, but as a female, I find anything to do with gas or fire completely frightening, and I’m telling you, the problem was corrected in no time flat.
I feel that not only did I get my problem repaired, but now I have a new plumber/​plumbing contractor, and I will certainly be calling Napoleon and Service4Plumbing again.
They are the best!