San Leandro Ford Lincoln

Long story short: I bought a new Ford Edge in 2015 from them, they did a couple things I really didn’t appreciate.
1. they outright lied about the content of the package installed on the car. I explicitly asked for driver assist including adaptive cruise control and the employee guaranteed it was included, but it wasn’t. I spent a few hours trying to parse the manual and figuring out how it worked, realized it wasn’t there, sadly I didn’t mess with it until the second week.
2. the slimy finance guy slipped am unwanted maintenance pack and didn’t realize until we reviewed the documents at home. Why should you believe me? My significant other is a fleet manager and knows full well those packages are a rip off.
Please don’t buy cars here, I made a mistake but you don’t have to.

Never made it in to buy the Ford Escape. Tried to get an online quote from their website and what I got were emails and phone calls from Emmanuel Garcia internet sales manager.
Why would you ask me questions that I’ve entered online already? And then still don’t provide me a quote. Didn’t get a quote online or by land line. Was ready to spend 35 000 until I was told when I’m serious give him a call. Just wanted to buy a vehicle, not play ‘used car’ salesman games.
Was going in this weekend to do business, now I have to find a business man somewhere else.

This is long but you don’t want to experience bad customer service!
I bought my Ford Fiesta in this dealership in 2014. Soon after realized there was an issue with the transmission. It shuddered between 10 – 20 mph. BTW Ford has known about this problem because apparently Focus owners have been dealing with the same problem. I bought a maintenance package for X number of free maintenance almost $ 2k.
First time I brought it in for maintenance I asked them to look at the transmission. They said the shuddering wouldn’t go away it is a result of the computerized transmission module featured to economize on gasoline. But I would have to keep it overnight so they could run the computer test, then more if there was an indication that a repair needed to be done or parts had to be ordered. I declined because I couldn’t part with my car. Just had the maintenance done.
Then I decided to check with Albany Ford taking into consideration what San Leandro Ford Service told me. They took it, ran the test and updated the software that same day and I picked up my car. That was last year. The fix worked pretty well. Only these past two months I started feeling a bit of shuddering again.
Last year I found out that Ford extended the warantee for 10 years because of this known problem. No notice from Ford, just hearsay so I called Ford to verify. But if it takes several days to fix it you are out cold. No one will pay for a car rental. Not Ford, not the dealer, not your insurance (because the problem didn’t happen on the road, it didn’t break on the road, it is a known technical problem)
I continued taking it to San Leandro for regular maintenance, no transmission issues. For my 30,000 mile maintenance I took it in. I had 3 days that I could leave my car so I did ask them to look at the transmission. I dropped the car off Thursday at 7:30 am. I told him (Phillip Balbuena) that I needed the car Tuesday. So he knew my parameters and my request
1. Regular maintenance
2. Look at the transmission (no repair request)
3. Change wipers
4. Need the car Tuesday
I thought this was clear.
End of day Thursday, no courtesy call. I waited until Friday at around 4:00pm to call them and check on the status. Phillip told me the maintenance was done but we’re waiting for a transmission specialist to look at it. It sat there all day Friday and half the day Thursday. I told them that if they couldn’t look at the transmission by Monday I would pick up the car on Monday. He told me there were about 50 cars ahead of me with transmission problems. Really? And ONE transmission specialist!
On Monday I called and Phillip was not there so I asked to speak to the manager. He was busy so I left a message. I called 3 times every 1 Hr and a half and he did not return my call. So finally I told the receptionist Ito please have my car ready because I wasn’t getting any response. I picked up the car at around noon. The manager Dan Androti (sp) attended to me and said I just saw your message, we have two agents out I’ve been busy. The car was not looked at yet.
I picked up my car. What I didn’t realize is that NOTHING was done to my car. Mr. Manager did not once acknowledge/​apologize for my inconvenience.
I contacted Phillip and asked him why he told me my maintenance was done but transmission was not yet looked at. He obviously lied. Proceeded to tell me he has cars in there right now that haven’t been looked at for 7 days. I said why was Albany Ford able to repair my transmission in one day? His answer is that they do 5 times as much business. Then they need 5 times more service and transmission technicians.
I regret buying my car there. I will never take my car there again!

Yesterday purchased my Lincoln super happy with my visit there. From the beginning with the sales guy Ignacio showing me around different cars and he made sure I was happy with my selection even made sure I was happy with the color inside and out. Very nice person then I met tony g who walked me with understanding my options when it came to the type of loan and was very detail which is very important for me. Made the payments I was looking for happen. Then the loan officer Ron was super nice and also walked me through everything. At the end Dennis he helped me with all the technical stuff and program my phone to my car etc. the most impressive thing for me was the time it took to close this deal in about an hour I was driving my new car. Super happy!!! I highly recommend this place

Tom from service talked with me about the back brakes after they looked at the car and said nothing was wrong. He was very understanding. The issue remained when I drove home from the dealer but went away. The issue (grinding noise when applying brakes from the back) confirmed by the salesman during test drive said they would look at it. It rained today and the noise went away by itself. The service department is hard to contact at this dealership but eventually they will take care of you as I found out. That’s why I updated the post and 4 stars because it is hard to get a hold of someone in service when you call. Love the car 2014 Fusion.

WORST SERVICE EVER!!! To begin my horrible service experience let’s start with the fact that when I made my initial appointment I had to wait over 2 weeks just to get my car looked at. I brought my 2014 mustang gt with 10k miles (still under warranty) to Ford Store San Leandro service because the car was making popping/​clunky noises from the transmission and a loud whining from the rear axle. Also the sync system kept freezing. After having the car for almost 2 weeks I finally got an update on my car. They tell me the loud clunking/​popping/​rattling from the transmission is «completely normal» and there’s nothing they can do about it. However the rear axle whine was something they could fix with an axle rebuild. So about a week later I get my car back. When I went to pick up the car they told me that on the test drive they noticed a slight vibration but it was because my rear tires were out of balance. (Which is weird because the car was smooth as glass when I dropped it off). As I drove away and got on the freeway I noticed a horrible vibration starting at about 30mph that shock the whole car. So I did about 35−40mph as cars flew around me until I could get off the freeway and drove straight to America’s Tire which was closed by the time I got there. The next day I took the day off work to go get the tires put on my car. They replaced the back tires and balanced all four. THE VIBRATION WAS STILL THERE!!! I immediately brought the car back to the Ford Store for them to fix it. A few days later I finally get an update. They said the center bearing on the drive shaft was bad, and since the back tires had been worn down with less than 15k miles it showed clear signs of abuse (even though the car has soft Pirelli p-​zeros and a tight limited slip rear end that eats up tires and I’ve never raced or abused it) and that they shouldn’t /didn’t have to cover it under warranty, but they were going to do my a «huge favor» and cover it this time. So nearly a month after I first dropped off the car I finally get it back and it’s driveable. However THE VIBRATION IS STILL THERE only now you don’t feel it till 70 or 80. (yet the car was free of any vibration when I first brought it there) The rear axle whine is ALSO STILL THERE just not as loud. Plus the transmission noises are louder than theyve ever been. (Which was the main reason I brought it in in the first place). They did however fix the sync issue which was a simple update. PLUS! I now have a substantial scratch on my driver door that was not there before this whole experience! To say my service experience is unexceptable is a huge understatement! Before this i was planning on buying a new Ford truck when I pay off the mustang. But now I will NEVER PURCHASE ANOTHER FORD PRODUCT AGAIN!!! I was planning on driving the car to Las Vegas in a few weeks, now i have to figure out if I’m going to trade the car in for something of higher quality to avoid these issues or fix the car myself so i can know it was done right! TOTALLY UNEXCEPTABLE!!!

WORST PLACE EVER. I tried to buy a car here. The sales people would not return my car keys that they had in order to appraise my existing vehicle. I had to ask TEN times for them back.
I literally felt as though they were keeping my keys hostage so I couldn’t leave
They then called a family member on a private cell and landline — I hadn’t given them any phone numbers.
When I asked where they got the numbers they would only say ‘their system’
This person has never owned a ford so I have no idea where they got them from but it’s pretty disgusting behaviour
They left a fake name from the dealership and said I’d left something there that they wanted to return to me
I had left NOTHING THERE, and I knew I hadn’t
How can they lie like this
The sales guy sinbad was pushy, borderline aggressive snd at times argumentative and all in all these were the worst two sales people I have ever come across. His junior Emmanuel was just throwing random numbers out to try to get me to buy this overpriced car where they offered me a third of the value of my trade in. They literally were just making numbers up at one point.
They also tried to keep a copy of my license for no good reason. I had to take it off them. He said it’s their policy. I said its my policy that you do not hold my license for no good reason
I do not want my personal details held in a random dealership for no reason
The sales people I worked with were deceitful and I cannot believe they have the nerve to chase a family member.
IF YOU DONT GET A NUMBER IT MEANS THE CUSTOMER DOESNT WANT YOU TO CALL
They had my email but didn’t use it
I called to complain but don’t think it was taken seriously. They just said they were following up on leads. I didn’t get any indication that these underhand deceitful practices would change or that their sales people would get spoken to about this
If you want an honest stress free decent experience, personally I would avoid this place!
I hope to never hear from this place again as the experience I had was horrible.
I genuinely hope these guys take this feedback on board because this place was terrible
I’ve been looking for a car for a while. Decided on the one I wanted and came here with the intention of buying it
I’ve been to a lot of dealerships and this one is the worst of any I’ve been to in any country I’ve ever lived
I hope the owner reviews their calls because those sales people need some serious training

I have been looking to purchase the perfect family car for two years. My husband and I could never agree on what car to buy so I had just about given up. A friend who reviews cars for a living had recently had great things to say about the Ford Edge. Ford was not even on our shortlist. But enter in the WONDERFUL staff at the Ford Store San Leandro. Gus and his team were so courteous, mindful and efficient with my time. Not only was I able to communicate via email (UNHEARD OF w/​most dealers) but they had the cars I had narrowed down ready for me when I arrived. Not only did I fall in love with the Edge and buy it on the spot, but I know that the Ford Store will take care of me and my car forever. Thank you again to Gus, Faisal and Tom who got me into a great car for a great price. If you like no BS and no haggling — I recommend you get your butt to San Leandro!

My car had broken down and decided I needed a new car. I was looking at the Escape or Cherokee. Since I was leaning more towards an Escape, I wanted to test drive one. Im glad I came to this dealership. I met with Jeremy who helped me test drive and pick out the car. The car drove great and liked the features. I had a lot of questions and he answered them honestly. I had a good experience with buying my car since the last time I bought one was 10 years ago. I would recommend if you’re looking for a new or used car, to see Jeremy. Nice guy and really sweet. The overall experience was excellent.

An update to my service experience at The Ford Store: my husband and I continue to have to call the Service Department and hope for an update about our Lincoln. I will note that as soon as I left my review last week on Unilocal regarding the shoddy service, the Service Department was quick to contact my husband to inquire about my displeasure in their service. Last contact from The Ford Store was Thursday afternoon, after my husband made three calls for an update.
Tomorrow will be one week that our vehicle has been there, and the follow-​up from their service team has been less-​than-​stellar (borderline abysmal). I really hope that leaving ²⁄₅ stars on Unilocal isn’t the only way I can receive follow-​up from The Ford Store Service Department regarding the status of my vehicle’s repairs.
As you can see from my initial review, Phil B. asked for me to follow up on my review. I have done so, and left a message with a young lady who said Phil will contact me. I am eager to follow up with Phil B. to discuss this.

Well this is part 2 of the F##k Fremont Ford.
Same thing happened here. called to see if they can fix my sunroof before the rain comes again because it stayed in open position and cant close it but just as Fremont Ford told me just to call somewhere else!!! Again not even trying help in any kind of way to help with a open sunroof and rain coming soon.
So i called Dublin Ford and they said «yea we’re kind of slammed right now but will find a way to get your truck fixed before the rain comes.» Amazed on how courteous she was and helpful going that xtra mile to help me out. I mean shouldn’t ALL Ford Dealers be that way!!!
So I’ll say it again F#@k Fremont Ford and San Leandro Ford too!!!

Buyer Beware… If you operate crookedly, shouldn’t you be titled «Crooks».
I cannot begin to tell you of the disappointment I’ve endured while dealing with this company. First a little history.
We first entered into a lease agreement in 2011 a beautiful Lincoln MKX. There were warnings, but I figured «typical car dealer vibe», and went with it. Loved the car, never a problem. When it came time to end the lease, I was notified that I was responsible for the excess wear mileage, which made me skeptical about a lease in the first place…(:note the only reason I didn’t purchase this vehicle is because they added so much negative from my trade in it didn’t make sense — part of the process, I know:). So we returned it. They told us they would just roll us into a new vehicle no worries… The solution to the miles, I was told was this, «excessive wear addendum» that I could purchase, and turn the car back in (2013 Lincoln MKZ). LIE#1
Fast forward another year… I figured, hey I need a truck. Lets do it again… WRONG! Went down to the dealership and informed them that I was looking for a Blue Jean Blue 2014 Ford F-​150 Platinum, specifically. This is where I should have bailed… They tried to get me to sign a contract for a car that didn’t exist… They were very forceful about it at first, but it didn’t sit right with me, because I’ve NEVER been asked to do anything like that. It had an air of disrespect. So after looking at this printed document, with nothing «real» on the paper work, I told them of my uncomfortableness with what they were asking, and if that was the only way they could get that vehicle for me then I’d pass and look elsewhere. I left, and should have never looked back… LIE#2
Lo and Behold… I received a call from the Lease Manager Tony Guzman two days later about finding my vehicle. I was SO excited I left work on a lunch break, figuring this should be a slam dunk! When I arrived, another salesman proceeded to take me to an off site lot… full of cars… none of which were the car they called me and said they had! I was fit to be tied! LIE#3 After sharing my unhappiness about being misled, they were very apologetic.(to their credit, all of the people I’ve encountered were very cordial. the apologies always seemed since.)
The solution was: That they’d throw in a bed lining and cover for a truck if I purchased one that day. LIE#4
I took that bait and ended up settling for a Black 2014 Ford F-​150 Platinum. (Love the truck!)
When I got the truck back, they had the wrong cover on it, and upon further, closer review of my contract. They had added the price of both to the vehicles price! Here is when I decided that I could no longer deal with this dealership. I gave them a respectful earful, to say the least.
No for the GREATEST of them all… I returned the 2011 lease (2013 Lincoln MKZ). It was difficult to get an appointment, once they realized that this sucker had wised up about this dealership. Finally they agreed to let me drop it off. I figured this would be an easy process, because after all, I purchased that addendum they suggested to cover the mileage (remember LIE#1)
WRONG again. I was basically told that «since you’re not purchasing a new vehicle with us, their is nothing we can do». I couldn’t believe this «nice man» Tony Guzman Lease Manager said this with such smugness. I reminded him of our two other leases where HIS suggestion of the addendum to cover the overage of miles. His reply was, «I never told you that, and my people wouldn’t tell you that». He had already began to go into defensive posturing. I just asked him to let me speak to the manager. After waiting another 10 minutes, stewing about being mis-​led, he returns with the Finance guy. The shadiest of them all! Here is where I was told, «the manager will not see you, this is the guy who would have explained the addendum I purchased, and that it doesn’t cover an overage of miles. I reminded him that, HE was the other one who suggested that solution to me. He cuts me off and tells me, «you can get your lawyer, and we will get ours and I will see you in court!» (His response told me that this must happen often for that to be your first statement).
At this point, I was done. I told him I had the mind to stand out front and let people know the crooks they were. He told me he’d call the police on me. LOL I told him I’d tell them the same story!
So be warned… read everything on the contract BEFORE you sign. There are several ways they try to add on items to get paid. The salesperson from the price of the car and the finance guy from the things you add onto the deal. I’d say go somewhere else for your purchase. Ford is making a nice product now, but you shouldn’t have to deal with the dishonesty, old school car dealer tactics, and disrespect that still goes on at the Ford Store San Leandro. I have one other vehicle to return, this time next year. Stay tuned. Part 2 service department!

Their customer service has really deteriorated. I am disappointed that it is like this now. I’ve bought two cars and used Ford Credit for both purchases and paid both loans off. I have had nothing but issues with the service department on routine pre-​paid maintenance. The service management appears disorganized and unresponsive.
In addition, I sent Family members there and they leases three different cars. They were extremely unprofessional when my family returned their lease. I will let them post their experience. I like Ford products; but I refuse to ever conduct business with this store.

We recently purchased a 2016 F150 from Danny Gol here. Danny’s knowledge of the the product is superb. The dealership is very nice as well. So clean, and someone always treats us to coffee and or water when we’re there. Very professional. Danny special ordered our truck with all the options that we wanted. Couldn’t be happier

The service department is friendly but they are busy. How they are busy actually says something… its like a long bread line outside a bakery. Many people trust these guys with their cars including the local Police department.
Usually over the years I have gone mostly to the parts department and what you may need is likely in stock… even the odd stuff like a coolant overflow reservoir. If you are a DIY guy don’t forget your likely neglected cabin air filter.
The dealer itself is 5 stars. The people working here are great but they follow Ford policy which is less than what it could be.
I had a sticky gas pedal from a defective throttle body on my Taurus and when looking into it there was never a recall issued. It caused dangerous unintended acceleration. Very scary 200 horsepower with a mind of its own. The brakes barely worked with such a powerful car and it took a few seconds to think to put it in neutral. What if this happened to grandma?
If I thought it was just my car somehow I wouldn’t mention it but I test drove another similar car and it had the same sticky gas pedal — I found it on the used car lot of the Honda dealer across the street. Changing the throttle body when the protective coating comes off should be a maintenance item. Perhaps just cleaning and inspecting. How many others with a similar issue are out there? And at what threshold of incidences does a company issue a recall?
I know with my other Ford there was a recall for some sort of computer or computer program when the car was 3 or 4 years old and at 90,000 miles. If I remember correctly I was told by Ford that if the car had over 100,000 miles they wouldn’t preform the recall. This is the kind of policy that I think they (Ford company) could improve upon.
I guess to be on the safe side at 100K mi you might consider trading your car in across the street especially if there is some issue. That is apparently how that used Ford ended up at the Honda dealer that I test drove with the same sticky pedal. Usually at that mileage lots worn and reconditioning everything isn’t practical… even Ford doesn’t think its worth putting money in at that point as I learned with their unwillingness to preform a computer program recall at over 100K. Lets face it old cars are hot potatoes.

Preface that this review is not regarding my car, it is about the dealer only. I love my Ford Fusion Energi Titanium.
About a year ago I came to this dealer because I knew I wanted a Ford Fusion Energi. The sales tactics are really old school cliché car sales. Does this actually work on anyone anymore?
He estimated my trade in would be about $ 2000 less than what Edmunds was telling me. The Fusion would be $ 2000 more than MSRP. I could only get a 2015, not 2016 which just came out And leasing would be my only option!
I went somewhere else who offered me $ 1000 more than Edmunds estimate and the 2016 was $ 300 over invoice for the exact options I wanted…
Now, I have been trying to make an appointment for first oil change for several weeks and never hear anything back from them…

Told it would be 20 minute service to repair. 5 ½ hours later I’m still here. It would have been nice to know.
This is my 11 service here 2 have been good the others subpar. Now that my service contract is up. Goodby!
I didn’t know that I had a rent car on my contract for the first 7 visits then I was told.
This is not a customer oriented place.

Sales person William got me a great deal on a new car for my growing family. He knew exactly what he was talking about and was very patient with my daughter. I never felt pressured once through the entire process. Of course I was offered different things during the actual signing but never felt forced to buy anything. We had a great experience thanks to William. When you go in please ask for him.

I love my car yet consistently regret buying it simply because coming back here is torture.
This is a traditional, big dealership who plays the game of trying to get the most of you when purchasing your car. The entire experience took close to six hours and included all these charges and fees that no other dealer uses. Example: engraving auto parts with my VIN. Um yeah, don’t need that ($ 500). You feel frustrated, sleezy and dirty by the time you leave this place with your new vehicle. Highest pressure sales ever.
A good chunk of your time working through the process of purchasing is each individual you meet telling you that unless you rate them five starts on their review, they are in trouble. Seriously by the time the third person tells you this line, you could have saved an hour off of the six hour process. So there is some sort of meaningless performance review and/​or incentive system. I couldn’t bring myself to rate them low, so I just didn’t respond to the surveys at all. This is clearly a management problem and I didn’t want to hurt an individual over that.
Coming back for service is a challenge. They promise to call you with an update, but never do — you have to call them. Multiple times. A one day service turns into two because they don’t have a part on-​hand. It’s a recall and they knew what the car was coming in for, so there is no excuse for this.
You ask for a shuttle to the dealer and they say a half hour. When you call to ask where it is an hour and fifteen minutes later? It’s going to be: a half hour.
About a year after I purchased my vehicle, I went to El Cerrito Ford with a relative to help them buy a car. What a difference. No pressure sales, no hidden fees/​charges, really no negotiation necessary. We did not end up purchasing there (got a honda), but I highly recommend it to anyone interested in Fords.
I’m switching to El Cerrito after this — pretty sure I’m outside their shuttle range for service appointments but it’d be worth an über to avoid dealing with anyone at San Leandro again.

Wow I’ve never been treated so badly. I went in honest about my credit not being so great but was more than willing to put a large cash payment down (7−10k).
Was interested in a used vehicle with low miles which was grossly overpriced. The car went from 19k to 28k by the time they had drawn the contract. Even with my large deposit down!
They were insulting me left and right and would NOT give me anything to take home regarding the specifics of the loan or financing. IT’S FEDERAL LAW they absolutely have to give you material to take home.
The manager literally said multiple times just sign the contract don’t worry if you change your mind no problem!!! So crazy. I’ve bought 6 vehicles in my life and I’ve NEVER been thrown so many lies and insults in one sitting.
Really made me dislike Ford but I’ll NEVER go to this location again.