Paint Scratch

I appreciate Paintscratch for standing by their color match guarantee after the first paint pen they sent me was off. The replacement worked great and I can barely tell where the scratch happened.
So what happened is I’ve got a blue 2005 Subaru Outback (Atlantic Blue Pearl is the exact color it turns out). My Subaru gets its fair share of abuse and on a recent mountain biking trip to Auburn with some buddies, one of their bikes fell on my car and scratched the back quarter panel! Not a huge scratch but enough to get me worried about rust, and how crappy it looked.
So poked around online and was drawn to Paintscratch since they seemed the most legit. Ordered a paint pen kit and a week or so later it arrived. Tested it on a piece of paper and the match seemed off from my paint. Thought I had wasted my money, but after submitting a trouble ticket to Paintscratch and sending in a notecard with the paint they shipped me on it, they sent me a new paint pen for no additional charge. This one did match and I’m pleased with the results.
So it was a bit frustrating that the first pen they sent didn’t match, but I’m giving them 5 stars for great customer service and making it right.

My email to this company pretty much sums it up:
You send me the wrong color paint, then I send you a note about the problem using your «contact us link». Then you send me an e-​mail saying that I must fill out an online form. I then fill out the form. Then I send you a photograph of my car’s manufacturer’s tag that had the color code and VIN# on it. Now you want me to mail you a paint sample of your own paint so that you can compare it to your own factory paint chip??? Seriously? Wasn’t the paint you sent compared to the factory paint chip prior to sending it to me??? Don’t you QC your products? You should!
This is getting to be ridiculous, how much more time and effort do I need to spend on your mistake? You sent me the wrong color paint, I would like a refund please –it’s that simple. I can’t afford waste anymore time here, I need to repair this scratch on my car. If you would like to send me a self addressed envelope, I would be happy to mail the paint sample back to you so that you won’t make this mistake again, but I refuse to be penalized any further for what appears to be your poor quality control measures.