Macy’s

Poor customer service in the women’s shoe dept. Nobody ever asked me if I needed help (it wasn’t busy, either) and then when I finally did ask for help I was told they didn’t have what I wanted and just kind of brushed off no effort to try to help me find something similar, offer to order online etc.

Horrible shopping experience, to say the least. When I was growing up, Macy’s was a place we would only go when things were on sale, and I recall being fascinated by the customer service on the floor, so many people offering to help find the right size for you. I also remember how clean and fancy and organized everything was compared to the usual discount places we shopped (Marshalls).
I could not even find the women’s department nor anyone to ask where it was. I wandered around the entire first floor among a nauseating mix of too many perfumes, loud hip hop in one ear and bad 80s music in the other. That is just plain wrong. Bright lights and dry air attacking my eyes and nose. I felt like a trapped animal. The escalator seemed like a good option and it took me to the women’s department on the 2^nd floor, where I searched hopelessly for a winter coat. No staff in sight to ask for help.
I found some winter coats. About 5 racks total, each with about 20 different types of coats. Is this it? Is this one waterproof and what does it cost? No help in sight. I tried 3 price scanning machines and they didn’t work. i tried to google it myself but phone was so slow and I forgot my reading glasses. I called bf to ask him to google it but he didn’t answer. I was alone and so sad. So I decided to WAIT IN LINE FOR 15 min behind 5 other sad and lonely customers to ask for the price and whether it was waterproof. No, it’s not. Great.
I drove to the North Face and REI in Berkeley and found what I needed immediately, including abundant and knowledgeable sales staff on the floor, as well as the. coat I was looking for on clearance, cheaper than the Macy’s sale price I saw online.
Will not be back to Macy’s, especially not this one. The staff I did manage to find were nice enough, which I mention in case some uppity manager thinks they can blame my horrible experience on the underlings. Uh-uh…understaffed and disorganized and only management to blame for that.

Just walked out of there. Awful place. We specifically came here to buy a Clarion branded product. Guess what: they don’t carry Clarion brand at this Macy. After looking around for better part of an hour, we walked out empty handed. Nothing here caught our eyes.

Why won’t Macy’s provide shopping bags/​baskets on wheels or something? Especially when NO one starts a room to help relieve the arm full of clothes. Don’t even expect help with exchanging sizes while in the dressing rooms. I like the clothes and good sales, but I’m sick of the other price I pay. The rooms at this location NEVER get cleaned. It’s just me and the monster dust bunnies!

Macy’s is the store if u want to find something quick and very nice. ill tell u to go there.

Post giant Christmas sale, this place was picked over. But, the employees were friendly and helpful. Yes, this is probably a C– or D– bucket store, but I can always find party clothes and gifts for family and friends.

Returns are very inconvenient at Macy’s. You have to go to the specific department the article is from (ex: a men’s jacket has to be returned in the men’s jacket department). It would be better if there was a customer service desk that did all the returns/​exchanges.
I do like that I can do store pick up! It is fast and super convenient!

Just had a terrible experience at the Macy’s fine jewelry department. After purchasing close to $ 2000 in fine jewelry at anther location I went to this location close to my job to return another item I had ordered online. They had a sign in for 8 people for one associate working in fine jewelry. I tried to ask several people working at other jewelry stations if there was anyone else working to assist or help. One person said it was her first day and didn’t know anything. Another ignored me and a third Robert Alito walked away when I asked him a question and refused to answer when I asked him who I could make a complaint too. He was also not wearing a name badge. Extremely unfriendly, unprofessional sale associates. Will take my business to blue Nile or Stanford Macy’s next time

This review is specific to the women’s shoe department. I had a pair of shoes purchased online I needed to return. The plot twist was I just realized I brought the wrong receipt! And I paid with PayPal. Given these complications, I thought I would have to go back home to hunt for that elusive piece of paper. I thought I’d inquire anyway since I was already there. Douglas helped me. He really knew his stuff! He just looked up my order via the email confirmation and promptly refunded me. Other associates wasn’t sure if it could be done, but Douglas knows his stuff! That’s a sign of great training and retention of the details! Great customer service!

Seriously awful! Every time I come my experience is worse and worse and the only reason why I come back is Because it’s the closest.
I just left and the cashier who rang me up was a younger gal with long braids, she had a name tag but her scarf was covering it. I pretty much felt like I was a hassle by her ringing me or anyone else she was helping. I don’t think she was intentionally trying to come off rude, but maybe he was having an awful day or didn’t like her job

This Macy’s is terrible. Bad customer service, not enough people working, you’ll be there all day waiting in line just to be helped.

The Smart & Final in Hayward, the customer service is terrible the Spanish lady is so mean I’m in location that why I want to support for the store but it’s terrible.

If I could give zero stars I would. Went to purchase birthday gift for hubby. No one around to help. Then when I found what I wanted had to walk across store to find a person and open register only to be told they could not remove the sensor and I had to find another register. I was told to go back where I had found the items but I explained there was no one there. So I was sent to yet another register in the purse section where the employee thought they would be able to help. NOT! Left the store with no gift for my hubby.

Great place to buy formal clothes for men. Shout-​out to Frida who was very helpful and polite when I was looking for a dress shirt!

I usually never shop here alone, since I am usually just along as shopping assistant since I do not like shopping for clothes and things; but today I was on a very focused special shopping mission, to find some nice Chanel cologne for my wife.
It was fairly easy to find a counter person to help me and soon I was down to two options and I took a sniff of each and made my decision. Then I had a bit of trouble paying since my bank did the random security check and denied my card, but then immediately sending me a text to tell me the situation and to resubmit and that it was fine, but too late. The person helping me smoothed it over by asking me for a Macy’s card which I used instead, so no real embarrassment since everything was quickly paid for and done efficiently and in a friendly manner. So the experience was good and the associate was professional and fairly friendly and helpful.

I spent over 20 minutes perusing the store in search of an employee to locate some ornaments I had seen just two days prior in the SF branch. The only visible person was at the cash register, with two grumpy looking customers waiting impatiently in line as she slooooowly scanned all of another customer’s THREE items. I finally decided to wait and ask her once the line cleared up and discovered this branch didn’t even carry Christmas decorations (though that doesn’t impact the overall rating of this branch). The lady behind the register should’ve at least been trained to page an associate for support when she sees customers who obviously needed assistance.
With as empty as this place was a few days before Christmas, it might not make financial sense for them to hire more employees… though I imagine there are entire other sections of the store without shoppers to attend to, allowing the employees to switch departments as needed. Without investing in some friendly floor staff with sales-​savvy skills or giant signs advertising steep discounts and promotions, I doubt that there’ll be much selling of anything at this Macy’s on a normal weekday… or at all. At least not enough to cover the overhead.
2* for a lack of customer service and poor selection of items

What a small Macy’s! Smallest I’ve ever been in. Just needed to return a pair of booties and wanted to try on the next size. Luckily, despite the size of the shoe department, they had the size I wanted to try. There was one sales woman who was very nice, but once a few customers showed up she was swamped! Will likely never shop there again.

What can I say? Macy’s in San Francisco is so inviting and the staff so pleasant and considerate in my estimation. But, San Leandro Macy’s is absolutely horrible! I entered knowing exactly what I needed and thought it would be less crowded in San Leandro vs San Francisco, and it was but that is the only good think I can say about this experience.
I wanted Ralph Lauren men’s jammies for starters. I get to the men’s department and find everything but RL. I take a second sweep around but still couldn’t spot them. I see a woman folding garments in the men’s department and ask her if she could tell me where I would find the RL pajamas I was looking for and she looked up with an expression on her face that said ‘how stupid can you be?’ and pointed at the section I had just browsed saying ‘right over there you can’t possibly miss them!” I told her I had just gone through that section twice but was not able to find them. So in a huff still prattling on about how you could not possibly miss the RL section she lead me over and pointed at them and walked away. Nice.
Next I head to the ladies make-​up department for new lip, cheek and eye colors etc. Now any woman shopper knows that you can lay down $ 200.00 in that department without blinking an eye lash! I roamed over to the various counters looking for one staff person who could or would assist me… zero. Finally, I spot three cosmetic staffers gathered around one counter blabbing with one another. I asked if any one of them could assist me and not one of them could or would! Two of them were young-​probably too young to be greeting the general public and the third was sort of on the old side, one who should have had more sense but didn’t.
If they are working on a commission they really blew it!
I bought my RL jammies, and got out of there! I went to a lovely store else where and did my $ 200.00 plus spend on the new winter tones.
Bottom line, Macy’s supervisors, managers, and administration should all be fired for allowing shabby staffers out on the floor!
Someone should buy that place out and put a department store there!

Yeah, this Macy’s has recently been remodeled, but the company has not invested in adding more people on the floor to help people. Some areas in the women’s department seemed to be deserted as there was no one at the register or on the floor. Also, only 1 fitting room area was open throughout the second floor! When I finally found a worker, she said that her area’s fitting rooms were closed because of an «issue.» Shouldn’t be so hard to find a fitting room.
I thought the 2^nd floor was short of people. The 1^st floor was even worse. There didn’t seem to be anyone either in the Accessories area. It took me a long time to find the Sunglasses area. It was hard to see coz it was so small!
The reason for the three stars is that you can find really good bargains here. I found a maxi dress that you can dress up or down, depending on the occasion, for only $ 30! I used one of the many 20% coupons they keep sending me for the dress. It was such a nice find. If you have the time, patience and desire, you can really find great bargains in the store. I bought a Kipling Bag for travel the other day at their Pleasanton store and was able to get 20% too.

Dropped by on Mother’s day hoping to pick up a quick gift card for my mom. (I know, lacks originality, but my mom actually prefers gift cards!) I was surprised it wasn’t busy at all.
Anyways, we made way to the upstairs counter to purchase the card. With one person in front of us in line, I didn’t think it would take long. Unfortunately I didn’t know the woman in front of me was doing multiple transactions. Which was fine. But there were 4 associates right behind the cash wrap just staring at the other register. I may have overheard them mention it was not working. How many ladies does it take to fix a register? Obviously more than 4 because there was now a line now forming behind me, its been 20 minutes and we haven’t moved an inch.
Long story short, as someone who has spent enough time working retail, I really wish their assistant managers would think on their feet quicker and open another register at another working cash wrap. Come on managers, this is why you guys get paid more than your associates.