Kaiser Permanente Post-Acute Care Center

This place is the worst! «One flew over y
The cuckoo’s nest» comes to mind.
Response times when patient trying to get help of over 30 minutes!
Patients left with dirty bedpans. Patients screaming bloody murder. Rooms left boiling hot.
Horrible horrible place!
Don’t send anybody you care about here!

**** PATIENT BEWARE ****
My experience with ineptitude, negligence, illegal activity and unprofessionalism was with the department of nutrition, the certified nurse’s assistants (CNAs) and the discharge and social worker department.
Not everyone at this facility is incompetent. The top staff, the Administrator and the Assistant Administrator are generally interested in remedying problems. The physical and occupational therapists were good.
Hold irresponsible staff’s feet to the fire by demonstrating that:
a) you know the law (look up discharge rights, patient rights in the Code of Federal Regulations)
b) you will complain to the high heavens of medical malpractice (the KPPACC Administrator and Assistant Administrator, Kaiser Member Services, the California Dept of Public Health Licensing and Certification office in Richmond, the Department of Nursing, etc)
c) you will micromanage their work
d) you will keep holding them to their responsibilities until they are defecating in their pants
If you have a family member or friend in the facility who is unable to completely communicate for themselves, you have to take complete responsibility for their care.
1. ILLEGAL DISCHARGE NOTICE
A nurse/​utilization review coordinator left an illegal discharge notice by voicemail, even though the doctor had never ordered a discharge. The nurse didn’t inform us of our legal Medicare 48 hour appeal rights. She didn’t leave a phone number where we could contact someone over the weekend, yet she called 14 minutes before the end of the day on Friday and said there’s a discharge for Sunday. This is absolutely illegal and it’s a form of harassment. Avoid the utilization review coordinator Ms. Sheeler.
2. DISCHARGE PLANNING ONLY HAPPENED BY FORCE
By law, discharge planning has to start at the beginning of the patient’s stay if improper or untimely discharge planning could have adverse effects on the patient’s health. A week went by and there was no discharge planning. I had to insist that the administrator introduce me to the discharge planner.
3. CNAs DON’T FOLLOW SAFETY GUIDELINES
The CNA was moving my father (a fall risk) by holding onto his sweatpants. He fell. The CNA never reported the fall. Although safety regulations require that a fall risk patient be moved with a gait belt, the CNAs don’t.
*Alert the supervising the nurse, the director of nursing or even one of the administrators. Make sure all falls are documented and that a nurse checks for bruises.
4. INEPT NUTRITION DEPT
For six days, I complained in writing and verbally that my father was getting the wrong food. He’s diabetic but they gave him white rice and sweets. I had to send a fax to the administrator to settle the issue.
*If you have a special diet, go over the menu with the kitchen staff the day before.
5. RUDE DOCTOR
Dr. Patel was extremely rude and made it very obvious that she was annoyed to have to talk to the patient’s family when the patient wasn’t able to communicate. She made it look like speaking to me was like speaking to vermin.
TIPS:
1. BECOME THE MANAGER
The only way I got things to change was when I faxed and emailed the administrator and assistant administrator. It’s important to keep a paper trail of all of your communication with the staff in case you have to file a formal complaint with Kaiser or any government regulators.
2. DON’T PAY THEIR DAILY RATE IF YOU DON’T HAVE INSURANCE
If you’re paying without insurance, the daily rate is $ 700. Hiring a private nurse to come to your home is cheaper. Paying that kind of money here is worse than putting it down the drain, you might endanger your loved one’s life!

My mother was admitted there from Kaiser Hospital in San Jose. The facility asked me to sign consent treatment and payment forms, knowing that I did not have power of attorney for her. They were aware that no one was in a position to file for a conservatorship, did not contact the county, and would not provide the county with the doctor’s declaration of her mental incapacity. It took almost a year for the county to get the conservatorship filed due to their ineptitude and lack of cooperation.

Terrible Awful place!!! Neglected, inconsiderate, not helpful, they say one thing n do another. My mother was here for 26 hours… it was 26 hours too much. I came to see her at 7 am she was scared didn’t feel safe, she said some guy sat at the end of her bed and stared at her for a long time, she didn’t sleep. I began trying to get her transported home… it took till 7 pm that day to get her home because their lack of cooperation. They sent transport away then it took another 4 hours to get someone else. Awful place.

Last year my mom was diagnosed with esophagus cancer. After many 911-​called hospital visits to the terrible San Leandro Kaiser Permanente off of Highway 880, she wanted to give up and stop fighting. So the doctors at that hospital kicked her out due to «insurance reasons» and sent her to this fucking place so she can pass here instead of respecting her wishes when she wanted to die in the hospital. This place is 20x worse than the «New» KP hospital. At that place the only thing that sucked was the low amount of staff. At THIS place, there is enough staff but they don’t even know how to do their jobs or speak english. The sliding glass door in my mom’s room didn’t even have a lock on it. But what took the cake in this bad review is the fact that everything my mom needed (suction machine, humidifier and a morphine drip) weren’t even available when she was put in the bed. They kept her on only an oxygen tank for A WHOLE HOUR. My step dad, my mom and I are completely appalled by this place and it MUST be shut down. Either way, this shit HMO has a lawsuit on their hands. KAISER SUCKS.

Really crappy, avoid at all cost. Constantly leaving patients outside in the hallway, never mindful of the fact that they are cold/​hot. It’s already shitty for people to go there, this place makes it more shitty. Should be closed down!

After my mom’s surgery, Kaiser SF recommended that she would go to a skilled nursing facility as part of her recovery. After visiting a few different facilities on the list, we decided to go with KPPACC. The therapists are excellent, especially the physical therapists. Jane did a wonderful job helping my mom learn to walk again after having a stroke post operation.
I agree with what a previous reviewer said, if the family members of the patient visits often and makes themselves known, you will get decent care here. If you are alone but are a good advocate for your own health, you will be okay here. Unfortunately, healthcare is about advocating for what you want and voicing your concerns often. I learned this the hard way.
Compared to some of the other facilities I visited, this place seemed a whole lot better than the others. There are always activities for the patients, people seem much more upbeat than other skilled nursing facilities and most of the staff are helpful. It’s also much cleaner and bigger than most facilities so the nurses get really busy. There were some miscommunications that happened when my mom was sent to the ER and then tried to return. We also never had a social worker to help us prepare for her discharge and her return home.
There were several outstanding CNA’s and some that weren’t as high quality. The real reason why this place gets a decent rating though is because of the therapists — John and Jane, Dr. Ko (he manages to work with every patient here and there are lots) and the star CNA’s (Julia and Freiwot especially) — there were several that my mom had.
One thing I wish they would do is upgrade to a computerized system. I was just waiting for a mistake to happen because everything is written down on pieces of paper and then FAXED to Kaiser. Really? We live in a technological age, let’s upgrade to a better system so that everything is streamlined. It was so irritating that they’d have to bring packets of paperwork to bring to the hospital if the patient had an emergency. This would not only save time but it would also save lives.
Oh and there are no offices where patients can talk privately about their health concerns.

DO NOT SEND YOUR LOVED ONES HERE IF YOU WANT THEM TO LIVE
As you have read the other reviews of mistreated patients this is the norm. My Mom was sent here after hip surgery for rehab. We only chose this place because it was close to home. She was mistreated and ignored by the so-​called staff. The worse was when my father found her positioned with her head where her feet should be with pillowed stuffed around her so she couldn’t move and her feet raised above her head. WTF!!! She had a head injury from her fall so having her feet above her head will cause pressure to her head. The «nurse» said it was to keep her from getting out of bed because it was too much work for them to take care of my Mom?
Long story short this caused her to go unconscience and sent to Kaiser emergency in Fremont, who mistreatment and lack of treatment caused her to die a week and half later. Also Kaiser Fremont pressured us to get my Mom out of their care. The doctor only gave us 24 hours to decide if we wanted her home or in a hospice facility.
The moral of this is NEVER GO TO KAISER for anything.

This place is the worst.
When my mom was being discharged, the nurse gave me instructions, including medications, for ANOTHER PATIENT!
My aunt was sent home and within a day started a quick decent, until she landed back in the hospital. Turns out, they gave instructions for overdoses of her medicines. She was there for three months and the entire time, they couldn’t seem to remember that she was on a special diet. They consistently gave her harmful foods.
A friend of my had horrible experiences with her dying mother as well.
The nurses can’t possibly be so busy that they can’t help the patients who are screaming when they’re gossiping at their stations.
This place infuriates me.

Do not send your family and friends here. I was sent here after a long illness and hospital stay. As a nurse, I can tell you this place is not good. I spent everyday of my stay voicing conerns to Charge nurses, DON, SW, Doctors and anyone else i thought should know. The facility is old and needs a lot of work. About half the staff is incompetent, indifferent or just plain rude. Just don’t go there!!!

Oh wow really, if they are elderly please do not send your family members to this facility. I don’t want to go into too much detail, it is too painful and these other people have said everything i can about this horrible place… Except i will share with you all that the two family members of mine who were sent there were elderly yet not at all terminal and they both died within weeks of coming home. My great uncle had a stroke while there that took away his ability to speak and ultimately ended his life, and nobody noticed until my aunt called and realized over the phone that he had lost the ability to communicate verbally. He was rehabilitating from a stroke at the time, so the fact that they failed to properly monitor and care for him is completely appalling. Abuse of the elderly is criminal, and i hope that one day enough evidence comes to light that the people responsible for this mistreatment are dealt with criminally. My grandmother left with a stage 5 bedsore that she died from three violently painful days later.
That is me not going into much detail.
Please don’t become a part of one of these stories. If you are considering this place your loved one needs to heal physically and you need to heal mentally, not burden yourself with more misfortune and loss.

Really good people work here…

I was a patient here for five weeks after spinal surgery. I’m also a retired medical examiner so I do know my ways around hospitals and rehab facilities. The reason I’m docking one star is that it is a busy place and the noise level, from other patients, was very high sometimes and there was some construction going on during the day. Otherwise I could not have been happier with the staff (special mention to Bea and Mercedez on the nursing staff and Richard and Eddy at PT and OT), everything was kept clean. The hallways are long and it seems like an immense place but kept clean. They do need a larger gym since it got crowded during the day with all the people getting their PT, which also necessitated some wheelchairs out in the hallways (large hallways btw) but such is life in a busy medical facility.
Also, just as a side note, the dietary staff really do a good job considering the different diets they have to accomodate and some of their dishes were very good. I had spent time at two different hospital before rehab and this was by far the best food.

TERRIBLE PLACE!!! IF YOU LOVE ANYONE, DON’T ALLOW THEM TO BE ADMITTED THERE!!!
My 90-​year old father was sent there by Kaiser to «recuperate» from the flu, and he proceeded to acquire pneumonia at the facility.
If I hadn’t been there day after day to personally look after him, he would have died. Period, died. They kept telling me there was nothing they could do, that some elderly people just can’t get over the flu. He was dehydrated and going through delirium for 4 DAYS – while I begged someone anyone to help him and to diagnose what he had because I knew it wasn’t simply «the flu.» Every time I left his room and returned, there would be 4 to 6 people standing around his bed who «work» there, and were just staring at my dad going through his delirium, like it was their entertainment!!!
I finally pulled aside a doctor who didn’t want to help but finally said she would look at my dad even though she didn’t want to because he was not her patient. She diagnosed him with the pneumonia, got him sent to the hospital where he was hooked up to an IV and he in very short time ended his delirium and came back to a very weakened normal.
Besides all of this, the place is a pit… FILTHY, with beds that don’t work, aren’t cleaned and food that (if someone actually brings it to you) makes hospital food look and taste glorious.
I wish someone would have warned me. It was a week-​long nightmare.

My dad was transferred here after being in critical care at Kaiser for 5 weeks. After he recovered from bypass and they were able to stabilize him, he was in the care of nurses/​docs at kppacc for a few days. The staff is wonderful, warm, caring and very knowledgeable. Unlike many places we researched before here, this place is very clean and there is a lot of energy here that I feel is very good. Rooms and hallways are constantly being cleaned.
They have a great physical therapy room, a nice lounge room with a piano and a nice courtyard where we could bring my dad. Although the place is crowded, and its important to spend a lot of time there with your loved one to get the best care, I and my family and dad had a very pleasant experience here. The nurses, all of them, were wonderful, nurturing and receptive to any of our requests or my dad’s needs.
The key is not to avoid keeping your loved one company here, Its true that its easy for them to ignore the patient when there are more sick patients to be tended to. That is why its important to be present as often as possible. That will ensure that the patient is kept comfortable. But this is how these places work. You do have to fight for your loved one, make friends with the staff on duty and insist on getting your loved one the attention needed. This is not an ER hospital where there is one nurse for every 1 or 2 patients. The key is to respect these hard workers (who are very busy caring for very sick people), let them know your needs and they will get to them for sure. You just have to wait around to see that its done. Whatever is needed, you can get, you just have to be the one to notice it and make sure you are talking to the right people. On their own, the nurses checked on my dad every hour or so, to make sure he was ok, make sure he was comfortable and checked his vitals 3 times a day. You can always insist on talking to the head nurse and you will always have a doctor who you can contact if needed.
I was wary to send my dad here after the horrible reviews right here on Unilocal.But after seeing the other places, I was relieved to come here and find such a nice place.

No problems from me. Made many friends from staff n nurse’s.

**********************WARNING WARNING***************************
My mother was a patient at this hell hole. I will give you all the reasons why you should not have a loved one be cared for by this sub-​human care facility:
1. My mother fell 2 times under the watch of this place. They did not place the fall alarm on her as I witnessed this because i was there everyday.
2. The staff would barely ever come in and check on her other than giving her meds or putting her in the wheel chair for hours at a time or putting her back in bed.
3. My mother is diabetic and had an open wound on her large toe and it took an act of God to get them to dress the wound. When I was visiting on another day her wound was bleeding again. I had to tell the staff 3 times to dress the wound and they still would not take care of it. I then physically had to go out there to the nurse’s station and tell them abruptly that this needs to be taken care of asap until they finally after having to plead sent a would lvn to dress her toe.
3. The staff responsible for administering her meds would give one of her important meds by liquid form and she would spit it out and no one in the staff would inform the overseeing Doctor that she was not getting that specific medication because of spitting it out. The also did not help my mother brush her teeth and i would go there and her teeth would be full of food… just disgusting!!!
4. On July 4^th 2011 i went to visit my mom and she complained of chest pain and was not urinating at all. The staff took their sweet time after i told them she was having chest pain. The RN tried to blame me for not telling them that she had chest pain. If they would have taken time to ask her how she was feeling they would of known. I had to go to the nurses station and stand there until that called 911. She was transported to the hospital and put in ICU because she was so sick with a urinary tract infection and her cardiac enzymes were very high.
You must be pro-​active and advocate for you loved one especially with Kaiser or else as their motto states,“Thrive or Die!” This is what all our health care will be like if we get Obama care.

OMG! This place is disgusting inside.
I went to visit a coworker today and aside from the usual standard grossed out feeling I get when going to a nursing care facility, I was totally disgusted as I walked down the long yucky hallway to get to my friends room.
The girl at the front desk in the lobby was very nice.
As I walked down the long hallway there were all kinds of blue and yellow trash bins from one end of the hallway all the way to the end. They each sat on top of a mobile dolly underneath and could smell the heavy smell of urine. «Come on staff get those bins out of there.»
Aside from that all the medical equipment stationed down this hallway along with about 7 wheelchairs at the very end of the hallway made me wonder why I was going there. Then I remember: you’re going to see R– — -. Oh yeah, so I arrived at her room. I knocked, said «hi R– — -» and entered. Looked in and saw her and there she laid in her bed missing front teeth. I had no idea her front teeth were not real. Yikes! I wanted to bolt but instead I stepped out and gave her a chance to get herself situation.
The room was clean and didn’t stink so that was a good thing.
Room TV only gets 5 channels, which sucks if your stuck in a hospital setting for an extended period of time cuz what else is there to do but watch TV.
Not one single nurse, aide or facility staff said hello to me and I did pass quite a few as wells as the floor central nursing station.
The outside of the facility has somewhat of a depressed feeling about it. There were only 6 cars in the parking lot and the entire outside of the place has a dingy look and feel about it.

My mother has been there for over three weeks. She was there because she has a ‘wound vac’ on her foot and needs staff that knows how to manage this machine as well as physical therapy.
The halls are full of staff memebers and we could not understand how she became dehydrated, anemic, suffered from severe headaches, and nausea. It would appear that they were not taking the time to do simple things.
They moved her from one ward that was busy and active and more attentive to her needs to another ward that is desolote and non attentive.
Because the injury is to her foot and she’s been instructed not to put any wieght on her foot, she needs assistanct to the bathroom. On several occasions she rang for help and either never got it or suffered waiting.
She also developed a bed sore and had never had one before.
Patients share a room with one television and no bedside telephone. There is only one cordless phone the patients have to share and when ever I called to talk to her, someone else had the phone.
I call and call and leave messages and I do not get calls back as far as communication with the doctors and discharge staff.
We are hoping and praying and keeping our fingers crossed that she will be discharged tomorrow. We cannot wait ’til she will be home and under private care.

**THIS IS NOT A REVIEW, THIS IS A WARNING!!!**
After my dad had a stroke we were given the option of sending him to Kaiser Permanent Post Acute Care Center (KPPACC) for physical therapy treatment. We chose to place him here because he would have access to daily physical therapy sessions with equipment and trained therapists that we wouldn’t have access at home.
WE WERE WRONG!!!
While at KPPACC my dad contracted a bacteria called C. Difficile (C. Diff), not once but twice! If you’re not familiar with this virus, here’s a quick overview on how it is passed:
«C. difficile spreads mainly on the hands of caregivers, but also on cart handles, bedrails, bedside tables, toilets, sinks, stethoscopes, thermometers — even telephones and remote controls. C. difficile bacteria are passed in feces and spread to food, surfaces and objects when people who are infected don’t wash their hands thoroughly. The bacteria produce hardy spores that can persist in a room for weeks or months.»
The nurses at KPPACC DO NOT DISINFECT themselves or their equipment properly! They are spreading this bacteria all over KPPACC!
The nurses did not take care of my dad properly as well. I do not want to single out ALL the nurses at KPPACC, but the nurses that «cared» for my dad were horrible. They were supposed to check and change him every hour. He developed large open sores because he was laying in his own pee and feces for long periods of time. The head nurses said his sores were «superficial» and that they developed because he was laying on his bed too much. That is complete fucking bullshit, and if that is the case why didn’t they rotate his body every few hours so that he wouldn’t develop any sores!
My dad never developed sores at home because we checked on him every couple of hours! My mother filed a complaint with the head supervisor and the nurses changed for a short while. At that point we wanted to take him home, but because he had C. Diff, we had to wait for blood results to show that he was free of the bacteria. During that time we kept a watchful eye on him throughout the whole day. We were ecstatic when he finally got better and we were able to take him back home. I want to sue KPPACC for what they did to my dad.
If Kaiser gives you the option to go to KPPACC, DO NOT I repeat DO NOT GO! When you’re dealing with your loved ones it’s important to give them the best possible care around. KPPACC is not that at all.
I WARN YOU, DO NOT ADMIT ANYONE TO KPPACC!