Cooks Collision

Came in for a repair after an accident. Estimates were thousands under the repair cost. I was called to let me know that my car was ready. Drove 25 minutes and got there, only to find that the repairs weren’t actually complete. WASTE OF TIME. I was told twice more to come in to pick up my car with completed repairs, twice more the repairs were unsatisfactory (hood wasn’t even placed on straight on my car) and eventually I had to take my car with the repairs not done correctly. I wasted tons of time driving (50 mins round trip) multiple times to this shop only for an awful repair job and terrible customer service. The estimator there was the only helpful person through the entire process. On top of the time and gas money wasted going to this place, there was also miscommunication between my insurance company and the shop, as well as the rental car company and this shop and I somehow got stuck paying for extra days in my rental car.
I’d avoid using Cook’s at all cost– (at least at this location) if you care about 1: repairs being done with good quality. 2: repairs being done in a timely manner or 3: customer service.

Wow. My experience with Cooks was incredible. Not only was the work done EXTREMELY quickly it was finished earlier than estimated and before a holiday weekend. As hoped /​expected, the repairs looked fantastic. I’m completely satisfied.
On top of that, I have rarely experienced such excellent customer service. The Cooks team took incredible care in helping me with insurance details, keeping me informed, answering questions, and making sure I was satisfied with the job.
I was so happy with the whole experience that I’m considering going back for some additional work not covered by insurance.
I know this location of Cooks had some negative reviews. Perhaps they are actively trying to up their game. If so, good job.
I couldn’t be more pleased.

These people are amazing. My car was hit by Fed Ex. Cooks has fixed my car and it looks like a brand new car. Tony is the best

After only two weeks of having my new car, someone tried to break into it leaving behind over a thousand dollars worth of damages. Cook’s Collision was able to quickly and affordably help me with my repairs. If you ever find yourself in a similar bind, I would definitely recommend coming to this collision repair shop and asking for Ricky. He was courteous, professional, and has great customer service skills. Five stars!

My front bumper was scraped in an accident. Cooks and the insurance determined it did not need to be replaced even though it had a small bend in it. It only needed paint. So they sanded the scrape only and resprayed the bumper. It looked horrible. There were previously small rock chips in the paint from normal wear and tear. They painted right over that. It didn’t look like they even cleaned the bumper prior to painting it since there was stuff stuck under the paint. The one spot where the scrape was looked smooth, but the rest of the bumper looked worse. They didn’t even match the paint very well. I told them when I went to pick up the car. They turned it around on me like they were doing me a favor because they painted the whole bumper instead of blending the scraped part into the existing paint job. They would not fix it. I had to call my husband to come down and look at it. He talked to the guys and basically said the same thing I did. That it looked horrible. They offered to repaint. It ended up looking smooth, but not a complete color match. My rear bumper ended up getting hit while parked a few months later and the new body shop charged the same price, sanded, and painted the entire rear bumper, and matched the color exactly. Gave me touch up paint for any future scratches. The new place treated me like a customer, not like I was a bother to them. That’s how it should be done. It has been a while since this incident happened, so maybe they have improved. I waited to write the review in case I had a problem with the paint after I left. I will never return to Cooks regardless. I would pay out of pocket to have it repainted before I would return there.

Worst experience at a auto body place in my life. When they fixed passenger rear door on my car they left paint inside door and the door was out of alignment. Afterwards they couldnt fix my rim so insurance company paid for my rims thru cooks to reimburse me. It took 2 ½ months to receive my check with the run around. I would go some where else.

I had my car fixed at Cook’s at the San Leandro location twice, and both times I worked with Ricky. He was very professional, quick, and capable, and always kept me up to date on the status of my car. He is also a super nice friendly guy — he helped me fix my tires, and a fuse that prevented my side view mirrors from moving.

First it took 4 days to get an appt to have an estimate. I arrived 5 minutes ealry, checked in and had to wait 20 minutes to be seen. What’s the use of a time appt if you can’t do the time you gave me?. A whole 7 minutes later, photos taken and he understood. No problem I was to get email before end of the day Friday 12−4−15. I asked when was the soonest they could do repair, and said go ahead hold a spot even though they could not get me in until the 15 th. Well left I had to leave a voicemail Friday night on Georges phone system because I did not get my estimate Friday afternoon. Email directly per my appt card to the estimater on Monday again asking for estimate. No phone call or email reply. I emailed insurance asking if they at least sent it to them, of course NO. Today Wednesday I walked in since the email or phone system must not be working and asked to have a copy. 10 minutes later, I was told uuuhhh you were supposed to drop off yesterday, I said was yesterday the 15^th? No appt says 8^th. Nope wrong again. I asked when I left if they had sent it my insurance, oh yeah all done. Of course I called because I’m not using this lame shop. No they did not send it to my insurance or my email as the paperwork says. I got another estimate from Ford and it was 850., cooks said 287. What did they miss, who cares, not me never go here

This review is for what they consider the quality of repair to your car, paid by the insurance agency (State Farms), that hit my car. They are insurance agency’s preferred body shop. Pain job is crap. My car smells like car paint. I am now currently getting my car a wheel alignment because apparently it is not part of there service. Which is going costing me 4 hours of work ($ 500), $ 150 rental car insurance (because State Farm does not cover it), $ 150 for wheel alignment and cleaning the interior of my car of left over car paint and paint smell. A grand total off $ 800. Use someone else or use your own insurance preferred collision repair shop.

We took our Z/​28 to this San Leandro location after getting rear-​ended in Arizona. We were nervous because my boyfriend LOVES his Camaro and there are some bad Unilocal reviews for this location. I am relieved to report that the car looks amazing; the work was top-​notch. I really appreciated the friendly and efficient young woman at the reception desk. The estimator and the young man who drove my car around to me were friendly and professional too. They made a bad experience of getting in a car accident better by how they treated us and fixed our car. Thank you!

I love the fake apology I received from the company to make themselves look better because no one ever contacted me.

After writing my review, Kipp B from Cooks Collision apologized and said someone was going to call me, to this day (almost 3 months later) no calls from anybody from Cooks. Just don’t pretend something that is not.

Brought my car here to repaint my bumper. My original collision shop replaced/​painted my bumper but the paint job was a joke so they have to pay to have it painted at the shop of my choice. I chose Cooks and the paint job is good but they only get 3 stars for poor communication and an extremely booked schedule. They also made a mistake with scheduling my paint job. I dropped it off on a Tuesday it still had not been completed by Friday and I had to wait until end of day on Monday of the next week to pick it up.
They are very friendly and were nice about answering any questions I had when I was trying to choose a shop.

The customer service at the place was friendly and helpful. However, the person who was doing our estimate was not. We had two insurance claims that were sent to this place and one of which was cancelled. Knowing that it might be confusing to the people there, we explained the situation so many time in person and on the phone, after the estimator said that he understood and everything was ok and he would call us later that day to make appointment for next week; he called the day after and asked about it again and then insisted that he wanted to confirm with the insurance company. A few day later, nothing was done; we called again and he said he had called and confirmed with the insurance contact person which we knew was not true since the person was on vacation according to her voicemail.
In the end, we had to take our business elsewhere since we were on a schedule to move across state and the process did not seem to go anywhere. The new place that we tried did the estimate and fixed the car on the same day which was unbelievable to us after the experience at Cooks Collision.

Had a minor accident on freeway when wood came flying from a construction truck. I came here to get an estimate just a few days later. They checked my car and what looked complicated to fix for a 2015 new car was fixed withing 20minutes. I was iffy about coming here due to the bad reviews but my experience was very satisfying. I will return here!

I had high hopes with Cooks however after fixing up minor scratches on the hood and fender (took 5 days to complete) which required to remove and install the headlights. They could not put them back right like they used to be. Take note there’s nothing wrong with my headlights before Cook’ service. So I had to leave the car again for another 4 days to get the headlights fixed (almost 2 weeks of not having a car. Ugh).
Picked it up today and guess what, after driving a couple of miles, an alert message on my dashboard saying that there is something wrong with my right headlight. I was basically driving on the freeway with only my left headlight on. All of this after claiming that they took it to an Audi service center to have it fixed.
Let’s see what they would say now. I had enough, avoid this place at all cost. I only decided to give it a try since it was recommended by my car insurance. It was a terrible mistake. This explains the other negative reviews; apparently they weren’t isolated cases but a consistent trend in poor service. SEE PHOTOS.

Cook’s lost a potential customer today.
After my mother and I were in an accident, our insurance company gave us a list of certified auto repair companies. We called to set up an appointment for an estimate.
The man who answered the phone seemed annoyed that we had even called him, and wasn’t professional about taking our call. If you’re dealing with people who have gone through an experience like ours, you should be as sympathetic and friendly as possible. After the Cook’s employee’s negative attitude during our call, they lost a potential client with us.
Try being friendly next time.

Walked in today to get an estimate on a very minor repair, and was told by the receptionist that I needed to make an appointment. The earliest appointment available would be on Wednesday. I had already gotten 3 estimates today without an appointment. If that’s the kind of service I can expect from Cooks collision, then I’m glad I learned early on. You learn a lot about a company from first impressions and the people you encounter first. Wouldn’t recommend and good riddance!

I hate writing negative reviews, but felt I needed to share my experience. I found this place through my insurance (liberty mutual) and after reading favorable Unilocal reviews, went with them. It took them 4 days to fix my car, I was backed into by a prius going 4mph, but because they found «extensive damage» once they removed the bumper it took longer.
My big complaint is that I picked up my car on a friday afternoon with kids in tow, we drove around all weekend, on the freeway, etc. before someone pulled up next to me to inform me that i had NO BRAKE LIGHTS! I returned to Cook’s first thing monday morning and asked to speak to the manager. He came out without introducing himself, his tone wasn’t friendly and was down right condescending. When I called him on his attitude he replied in a loud voice that he was «apologetic», not very convincing.
They took the car to inspect it but when they couldn’t figure it out, their answer was to leave the car with them, go get another rental and let them «take care of it». There was no way I was trusting those negligent, bumbling fools with my brand new Audi. I drove to the Audi dealer where the service dept. manager simply opened the trunk, pulled back the spare tire compartment and pointed directly at the unplugged break light line. He plugged it back in and viola! The break lights were working again.
For this gross act of negligence (don’t you think that part of the vehicle inspection should be checking to see if the brake lights work after disconnecting them?) I cannot recommend them to anyone with a sound mind.

I was referred here from State Farm after an attempted break in to my Chevy S10 had left my door handle unusable. It was fairly easy to find and I appreciated that they had reserved spaces for State Farm customers! The reception area is very welcoming and professional looking and Abby at the front desk was awesome! She was very friendly and made sure to explain each paper that I was signing. She also let me know of the shuttle and rental car services they provide — which is really handy for those that need it!
This does seem to be a busy place and since part of the work had to be done by an outside locksmith, the whole process took about a week. On a Friday I took my truck in for an evaluation and was told to bring it back to them on Thursday. I signed up to receive text message updates and they updated me on which steps in the process they were at. By the next day around noon my truck was ready for pickup!
The work itself was great, no problems to report! And not only was my truck fixed but washed as well! I signed a few papers, got the keys, and was out in no time. I recommend Cooks for sure!