Petco

I was a bit reticent to start relying on a big chain when I adopted my dog but through the first year of training, grooming, and the laundry list of questions that arise while figuring out how to be a good pet owner, the staff at this Petco have been amazing every step along the way. Good selection of food, treats, toys, and their dog training as well as their grooming services were reasonably priced and entirely worth it.

Brought my little baby dog here to be groomed. Marcia took a wonderful care of him. I am happy and will definitely be coming back. And while waiting to pick up my dog bought items in the store. The attendant that helped me could not have been nicer. Honestly you could tell he loved his job. He Went out of his why to explain the dog tag device. The take away is …
good people work here and they care about animals.

This is the best Petco I’ve ever been to. They clearly care about customers and their animals. The female manager whose name starts with C went above and beyond to help me get the right cat food for my cat with FUTD. Thank You Petco!

adopted 2 great kik a$$ 1 year old kittens from here. well trained, no biting, scratching or tearing up my apartment.
also this store is well stocked with items i usually needed to buy on the web and the workers are friendly and helpful.
check out the cats and adopt one. if the cat you adopt is not right you can return no hassle. they actually prefer you to (small paws rescue
) because their volunteers and workers, along with the petco staff are attached to the cats and welcome them back.
thank u

Shop here frequently. Staff friendly & helpful. Brought puppy to free playtime which was fun. Groomers are great! My Shih-​Tzu has long hair and they do a great job thoroughly drying & brushing him. Have tried other groomers in the area and have been greatly disappointed. Highly recommend grooming dept. for their competent service & kind staff.

The friendly staff gets 5 stars but the selection of items I would buy aren’t regularly stocked. Maybe because it’s a small store.

I’ll try not to bore you… We got an abandoned dog a while back and have fallen in love with her. Suffice it to say, she had a very hard go of it before being dumped in an alley in San Bernadino.

I feel as though I have to take especially good care of her to make up for what other folks did… Just saying for context.
She needed grooming (matted fur etc.)
I didn’t know where to go and had real doubts about Petco. It’s a big chain (more than 1,400 stores!) I called around. I drove around… Independent «spas» and Petsmart. I didn’t like them.
I wound up at the local Petco and kind of interviewed the poor woman in the grooming department and called later with more questions (like she really has to deal with this/​me?) I want to give her name, but worry about her privacy.
Sorry, blah, blah, blah.
She/​those people at Petco were wonderful!!!
If you love your dog go here.
I could not be happier.

So vastly different than the other big box pet store in Orange County. The staff here acts as though a question is interrupting them, they do not appear to enjoy their jobs and the store is very rarely busy. I wish I could give five stars but lack of knowledge, lack of advertised products and lack of interest subtract a lot for me.

Don’t go here. Better management at the other four stores in south county. Seriously rude. If this is the location that recently opened then you don’t want to waist your time. I had visited over 12 petco’s looking for a specific product and was created every time with a professional staff member and then each manager who helped with my search. But when I walked into this store, the staff member pleasantly greated me and said she would ask her manager. The manager came storimg out of her office in the back and when the staff member asked her my questions, the manager looked at me and snapped «NO!» and walked right by me without any further discussion. My little girl and I felt so unwanted, the staff member saw and immediately swooped in for damage control, offered me a few alternatives/​options and referred me to another store. It is definately a mistake to have hired this manager, I have never received such poor customer service. I will never return to that store. I love Petco and she was not to their standards. I wouldn’t hire her at my restaurant. She looked dis-​shelved and poorly groomed. Very unprofessional.

I stopped in here with my sister on October 30^th. We were out looking for a new holistic dog food for her shitsu. Recently he was on the brand Pinnacle, but it seems to be to heavy on his sensitive tummy. We stopped in the store just about an hour before closing time. There were only two employees working. We were 7greeted at the front door and asked if we needed help. One of the clerks led us to their holistic section and helped us to pick out a new brand. We choose Halo.
After looking around the store for treats and such I asked the manager about nail clippers. He recommended a specific product which look like scissors but you put the nail in a hole. The clippers weren’t even that much, I think $ 14.99. It also came with a file and bleeding stopper solution. Overall this place was knowledgeable and friendly. I will definitely come here again if in need of pet supplies.

Service was top notch. They had what I wanted — the LeBistro «robofeeder» (as I call it) that will feed my cat small portions of food throughout the day, based on a digital timer. A-​mazing!
As my co-​worker said the other day, «Yes, it will feed your cat, but where is the LOVE on a timer?» C’mon, way to make me feel guilty. I’m saving the cat from a boarding facility when I’m away, alright already? Give me a break. This is a stellar invention this «robofeeder», no bones about it.
The staff at Petco were helpful in answering questions for me, giving me the discounts my Petco card offered, etc. They even explained their «Fetch It» program whereby they can pick your pet up and take them to the vet if you don’t have time.
Beautiful!
And this store is located in the same plaza as Von’s, Starbucks and Z Pizza, so if you need to make one trip you can do a coupla things at once.
Thanks, Petco.