24 Hour Fitness

Tucked away at the back of a business complex, this 24HF is laid out pretty nicely. I can see how parking can be tight during popular hours.
Upon walking in, I was greeted by name after signing in. I quickly found the group X room (since I was almost late for my certification class– took me forever to drive up from San Diego!) and was pretty surprised how big it is. There’s a great teaching platform front and center. Everyone can see the instructor.
While I didn’t explore the entire club since I was there for an all day training, I can only comment on what I did see.
The club is clean, bright, and has a good amount of equipment. The only bathrooms are on the second floor.
If I lived closer, I would frequent the location.

At this gym and depending on what time of the day I go, I usually will bump into people I see surfing or fishing out of Dana Point. A real chill, positive, and cheery crowd. There are some pretty hardcore power lifters and body builders that offer up dietary and workout advice too! This gym also using the old school metal weight plates and not the rubbery weight plates found in most 24 Hour Fitness gyms.

Do NOT take a shower at this gym. If you do, close your eyes. I can only discuss the women’s lockerroom side but… it is terrible. Mold, hair balls, broken showers. Only 2 of the 4 showers work. One of those has a trash can in the entry and caution tape but it’s been that way for months. It’s become a game to report on hair balls and if they are still there the next day. Some of us just were discussing which Orange County agency to contact to report the filth. Last week a visitor told me she had been to 24 Hour Fitnesses all over the place and this one won the «Worst Award». One must wonder if they actually have a cleaning service and if they do how often.
Staff perfectly nice. Members friendly. It is rumored this gym is to be replaced with a new one which leads to the question of whether this one is being left to rot in the meantime as a cost cutting measure.

This place used to be a dump but ever since the new Club Manager took over it has done a 180! I love going here now! I never have to wait for equipment, there is a vast amount of equipment, they have 100lb plates still and most of all the staff is outstanding! Everyone I have encountered is very friendly and welcoming. I have been a member of 24 for 15 years and I must say I am impressed with this one even though it’s only a «active». You can tell the staff has pride in their facility.

The low ratings here were pretty surprising to me. Maybe it’s cause I’m comparing this particular location to the ones in Los Angeles where there is much heavier traffic, but this place seemed unusually pleasant for a 24-​hour fitness location (excluding Super Sport franchises). I came in on a Sunday around 4pm and the place was nearly dead empty with plenty of available equipment. Nothing seemed dirtier than would be expected of gym equipment and the place was pretty well-​kept. Maybe the low ratings for dirtiness were in reference to earlier years or are from customers who know of better 24-​hour fitness locations I have not yet been to. The employee at the front desk was also very friendly.
The only reason why I can’t give this location 5-​stars in good faith is that there are definitely better gyms out there with similar prices across the country. However, for a non-​Super Sport 24 Hour Fitness, this was one of the better ones I’ve been to.
Also, this place was a b**** to find the first time around. The complex is like a maze and there are no signs to point out this location within the complex unless you get out of your car to use the directory.

Alec the new manager at 24 hour in San Juan Capistrano helped me sign up and made everything so ez. He’s polite, has patience and is a real gentleman. I know he will be an asset to the gym and the members. Vicki D

24 Hour Fitness of San Juan Capistrano redefines s***hole. Welcomed by the aroma of old sweaty socks, I tromped up the stairs past two buckets, both of which were marked with yellow janitor signs, but no janitors were in sight; the buckets were actually water collecting receptacles for the leaking roof from the recent rain showers. I used the bathroom today (reluctantly), where I saw LITERAL swipes of poop; actual feces. Gag. The equipment is a joke; the pull-​up bars are wrapped in black tape; black tape that started out as white tape — and I’m certain might be a carrier for any and every CDC watchlist disease. The ventilation (what ventilation?) is non-​existent and the two $ 7.00 Wal-​Mart fans mounted to the wall for 20+ treadmills (11 of which actually work) hardly make a difference. Im not asking for lemon infused water and hot towels; I simply want basic standards of cleanliness adhered to and I wouldn’t even mind paying a bit more for my membership if they invested in a dedicated cleaning and maintenance team. I know the response from the corporate will be that they DO have a cleaning team, and they DO care about these issues, but the reality is that for the 2.5 years I’ve been coming here, there have been zero changes.

I have only participated in cycle classes here but the bikes are really dirty!!! It is obvious that 24 does not have a culture of cleanliness. And no one in the OC seems to clean their own bikes — must be an OC mentality. Still, 24 has an obligation to clean their equipment at LEAST once per day and I can assure you this does not happen. I guess it pays to go to Lifetime — very clean!

I have been a member of 24 Hr. Fitness club for about a year. My main club is Lakeshore in Irvine and because I travel a lot for work, I use a number of clubs in California. At first I didn’t really notice anything amiss at this club but as I progressed from just using the treadmill to using the bikes, and all the circuit and weight lifting equipment I have made the following observations:
1) The equipment is filthy. I have seen dirt caked inside the cup holders and on the base of the equipment. It is as though NO ONE has ever dragged a rag across the equipment to clean it. The moment I found wads of chewing gum inside a phone/​cup holder I nearly gagged. This prompted me to look more closely. I was aghast to find this was a common occurrence. I have never seen a staff member lift a finger to clean any equipment while I have been there.
2) The equipment is in disrepair. The other day I counted at least 15 broken machines. There were so many «Out of order signs» it was laughable. I have been on bikes that are crooked, wobbly, made me feel unsafe and had missing parts. Often, the heart rate monitors and other LED functions don’t work. The Pilates balls are always flat. How much effort does it take to fill them up? One arm curl machine I always use has been missing the rubber handle on one side for the entire time I have been coming there. Duct tape is not a repair option.
3) The locker room, bathrooms and showers are disgusting (I can only speak for the women’s). Lockers are missing parts. Benches, table tops, sinks, showers and toilets are not clean. Every other time I am there the paper towels are out. I have NEVER seen anyone clean the locker room or bathroom while I am there. I have never seen anyone empty the (overflowing) trash.
4) The water fountain is out of order every other time I visit. Last time one of them had a sign on it stating «out of order»…you will know this one if you visit the club, it is the same one with the duct tape on the handle. The other water fountain works half the time. During the same visit I got super cold water and warm water with no water pressure from the same fountain.
5) The staff doesn’t care. I have raised my concerns to staff numerous times with no effect. During one recent exchange a staff member at the front desk informed me that there is little budget for repairs etc. Really? Don’t they get a monthly fee from members? I seem to remember the payment being religiously deducted from my bank account each month. I have a game now, «How many staff members can I count texting or chatting at the front desk, not looking up or caring about their jobs? If they put half the effort they do ignoring everything around them into actually working (working up a little sweat at the gym, how ironic) things might improve. I’m not counting on it.
I don’t ask much from my gym… provide me with the tools I need to maintain my health, respond to my concerns when I raise them and take an active interest in the management of the club. This club fails on all levels and the staff is fully aware of the problem. I tried to bring my concerns to the club directly, however with no response I am left with the last option… a well deserved negative Unilocal review.
Staff Members: take a visit to other local clubs and see how they are run. You might learn something.
Disclaimer: I have not used the sauna. I can’t imagine going in there based on the above.

This gym is disgusting! The equipment is caked with dirt and germs. Half of the elliptical’s don’t work, it’s in a business office converted to a gym — really? It’s blazing hot upstairs. The fact that you have to go grab a squirt bottle to spray a brown paper towel to then wipe down your equipment vs. antibacterial wipes? If grocery stores can afford wipes why can’t a gym were people are sweating bodily
Fluids. 24 does the same thing at the brand new San Clemente location. The walls heading to the kids center are so black you can barely tell they are supposed to be white. I complained to management and she told me the gym is old and there is nothing they can do about it. Um, you can clean it and fix broken equipment! Don’t join, save your money!

The majority of the time this is a good gym, nice and big plenty of space and the staff is nice and friendly, but… I always go to the bodypump class and today we all got set up and no instructor ever showed up! I know that people are only human and stuff happens, but please management follow up on the substitutes and instructors! This has happened to me at least 10 times in the last 2 years! We all are busy and only have a few minutes to work out. They should tell us before we set up that the instructor isn’t coming, we would all understand, but have the curtesy of letting us know. When I asked the girl in the front desk what happened, she said tome «well they don’t tell us anything about the instructors, or the classes or anything and then she asked me if I knew about the new one in San Clemente! She told me that that one is a SUPER SPORT and they never have problems with instructors! I could not believe it!!!

I give this place 3 stars because of its convenience and small crowds. Bathroom is filthy and outdated. Equipment is okay. This gym needs a major makeover.

Its close to where I live, doesn’t seem like you have to wait for machines often, it’s a typical older 24 hour fitness, it has the basics. I am tired of them trying to sell better memberships to me EVERY time I go in. Why would I go to the super sport in San Clemente when I can walk to this gym? I already have a sport membership so I can drive to the sport off of Golden Lantern if I really need a pool.

Ryan the membership manager is very rude was not trying to help me with my question all he was trying to do was sell a membership as I walked away he laughed at me with one of he’s Co workers very rude and unprofessional!

Used to work out here when I lived in the area. I am giving this place 2 stars because the locker room is so gross. You guys need to sanitize and wash the sauna and showers. Also my locker was broken in too. I told the big hispanic guy about it and he asked me if anything was stolen since my wallet was in the car I said NO. He said good and he will write a report. Which I doubt it because he would have probably have gotten in trouble for not making the rounds and checking if everything is ok. The machines need to be updated and cleaned properly as well.

I have been going here off and on for years… personally I like the fitness classes best and am glad they have their schedule online to check. I also occassionally go on the bikes and I like that they have a lot. I try to go at non-​peak times so there isn’t a wait.

Really pleased to see that management here actually listens to concerns/​complaints. I’ve continued to go back to this gym because it’s the most convenient one for me. They have upped their standards apparently because the machines really seem to be cleaned up.
Weight room is spacious and uncrowded, it has actually grown on me.
Staff is really nice and friendly.

I’ve been going to 24 hour fitness for a few years now and have been to about five different locations in Orange County. I’ve been a regular at this location for about six months and I’m gonna say its my favorite location yet.

The staff is friendly, never had any problems with cleanliness, it’s two stories and the equipment is set up nice and spacious. My favorite part about this place is that it’s pretty secluded in a business lot so it’s hard to find, making this place never too crowded at all. Even at 4:00 on a Monday it’s not overly crowded like most gyms and I’ve never really had to wait for a machine.
The price is also very affordable. I like the fact that its not a fancy pants snotty person gym where people expect fresh lemon water and scented towels. It’s a great place to get a good workout without having to worry about burning a hole in your pocket.
lastly the gym is obviously open ²⁴⁄₇ which is great for the night owls like me. And there is 24 hour fitnesses everywhere which is very convenient.
The people giving negative reviews about the cleanliness and broken machines (which I’ve never witnessed) are just snobs who probably go to the gym once a year and should find another place to workout because this gym is awesome and they’re a waste of workout space.

It was a little maze-​like to find our way through the business complex, but this 24HF is visible from the oncoming road.
I actually like the equipment selection better at most Active clubs. The sound system is VERY good and they play good workout music. I wish they would open the doors, it would be perfect because they have isolated balconies and it gets humid!
Some of the machines have pieces that are completely worn, i.e. the back extension’s foot plate is wobbly (and feels unsafe).

I like it.
The equipment stays in service for the most part. When something goes down, it’s out for a couple of weeks. No biggie.
I start every workout warming up with time on the cardio equipment and never have an issue with getting a eliptical or stair climber. Then I go into the weight area. Lots of machines which I use a few of for certain exercises. But I believe that free weights provide better return on investment. Lots of benches here.
My only «wish list» item would be more mid-​range dumbells (35 – 50 lbs) as they only have one set unless you want to walk across the room and take some from another rack (why do they even have that rack there?).
I can’t speak for the Ladies locker room (darn!), but the Men’s is just OK. Half of the showers are out of action and have been for weeks now. The dry sauna is nice and in good repair. I’ve never gone there and not been able to use the sauna because of maintenance issues which has been an issue at other clubs I have belonged to. I only use the sauna in the fall/​winter anyway.
I have friends that have all-​club passes and every one of them says that the availability of equipment here is SO much better than other locations. Fewer «Posers» also.