Zoom Imaging Solutions

I have only been working with this company through my job for approximately 3 months and I have nothing but complaints!
First off, the hours are terrible! We are a clinic and we run on the weekends. There’s no Emergency repair or even somewhere where we could create an Emergency Ticket Repair for first thing Monday morning!
Second, when you DO call it’s impossible to get a repair guy to the site. If you try calling the Service Department, all they do is relay a message to the repair man and it’s up to him if he WANTS to contact you back or not. We waited for 2 days just to HEAR from him, then it took another 2 days just to get our fix! WORST REPAIR JOB I HAVE EVER SEEN IN MY LIFE!!!
Third, NOW all of a sudden the company is unreachable. The website is down. ALL their phone numbers are «unavailable at this time» per the message and there’s no notice on what’s going on If you’re going to be down temporarily, at least let people or your customers know! As far as I know, they shut completely down in a matter of days!
And then on top of everything else, the Printers themselves are terrible!
They are CONSTANTLY breaking! We aren’t using it any different than the directions are telling us so there is no reason why the machine should be breaking as often as it does!
Management is already looking at other companies to switch to. Sorry, but we are a business as well and we need to keep running because we have patients with serious problems that rely on us so this is unacceptable!

They are incredibly rude. They do not return phone calls or emails. After telling the lady who answered the phone that we have been trying to get a hold of someone for a week, her response was «Maybe if they are not returning your calls that means they are not interested». We are in need of purchasing 6 full color copiers with maintenance contracts but we are taking their lack of communication as a red flag and will be taking our business elsewhere. Buyers Beware!

I came to zoom for a printer because we wanted to print post cards and flyers. My boyfriend does real estate and it’s important that he gets exposure and the only way to have that is through past clients, referrals and sending post cards. Zoom was very good at explaining the types of printers they have and how it can boost my boyfriends business by having better printing quality. Ryan visited Zoom one time to do a test print on some of the Flyers he had. He tested out many different printers before he set his mind on the Xerox 6655.
Re: Xerox 6655, it prints very well. Has very high quality color printing. We have had a few paper jam singing purchasing the Xerox but that’s minor and easy fix.
Re: Zoom, I don’t find zoom to be very thorough when it comes to explain and disclosing everything it actually does. We were given a 1 week trial of the the Xerox 6655. The technician came out, installed the printer and connected our MacBooks to the printer. We were told that everything would be free of charge and we don’t have to worry about paying for anything except paper. Finally, Ryan submitted his lease application and he got the lease agreement back. Well, on the lease agreement they charged us for installation, charged us for delivery of the printer and charged us for something else but I can’t quite remember right now. Ryan immediately called the guy that handles our file and questioned him about the charges.
Per Zoom: So unfortunately Xerox direct has had a delay in shipping it to us and it still hasn’t left their warehouse in L.A. yet. We should be getting it in next week. However, As a way to make up for Xerox’s delay, I’d like to offer to let us give you a 1 week free demo trial of the unit at your office. We can set it up at your office next week and network it so that you can see the quality and functionality in your own office. All for free! Does that sound good? Please let me know when you can and I’ll set it up for you. Thanks and have a great day!
If it’s all FREE then why were we charged for installation, deliver and connectivity?
Nothing is FREE… Ryan was charged $ 145.00, connectivity charge of $ 155.00 and lease document fee of $ 75.00. After complaining to them, they did waive the $ 155 but still charged us $ 155 and $ 75 for the application which was never disclosed ever.
Anyway, before signing anything with this company be sure to read the contract very thoroughly. Be sure to list out exactly how much you estimate to print every month. I don’t like the way this company do business or maybe it’s just the rep who is not explaining things very well and leaving certain things out. He seems to always be leaving out the charges and the price. I DO NOT RECOMMEND THIS COMPANY TO ANYONE UNLESS YOU FIND SOMEONE WITH BETTER WORK ETHIC.
I gave them two stars only because they gave Ryan a 1 week trial!!!

Zoom has been one of the best companies iv’e had the pleasure of working with. Their service and support are some of the highest iv’e seen in the Office Solutions Industry, and they always do what is best for their clients. They work with enthusiasm and take pride in tailoring their solutions around their clients needs and requests. Caitlin Carro and Eric Olsen have helped clients save thousands on service and warranty costs, and their approach to every business transaction is to work as hard and as long as they need to to make sure their clients are taken care of and supported properly, from the first day to years down the road. There expertise has allowed them to branch out into digital signage and marketing solutions as well, giving their clients a one-​stop-​shop for all their office needs. I would highly recommend Zoom to anyone looking for top-​notch office solutions and printer copier support.

the TV ad promoting Toshiba is sexist, condescending, and totally the persona that the company should not be promoting. I am sure it is a great company for the products it sells — but putting a blonde bimbo on a stage is not the way to do it

I highly recommend Zoom Imaging! When I started the process of finding a printer to lease for my company, I spoke with 8 different sales people from 8 different companies. I did my research and was hounded by all 8 sales people for a month! Let me save you the trouble and tell you Zoom is the way to go!
What sets them apart (and why we went with them) was how important customer service is to them. That will be clear from the moment you speak to them because they are proud of their loyalty and referrals. Our account manager, Caitlin, jumps through hoops to make sure we are always happy and taken care. She is sweet, understanding, and eager to help. I can’t tell you how glad I am we snagged Caitlin as our account manager! (I’m sure the whole team is just as helpful though) :)
I once had a random error message that didn’t cause any issues, but just to be safe I emailed Caitlin asking her what it meant. Within 5 minutes she had support calling me; even faster than she could hit send on her reply email.

I have been working with Zoom and Joe Power for many years. I have worked with many different copy service companies. In my experience, you cannot get better service from a better group of people.
Our copiers are top notch Toshiba MFP’s which rarely break. When they do, service comes out promptly, usually within a couple of hours. The technicians always let me know if they need parts and when I can expect the machine to be up and running… usually within 24 hours.
Joe Power is quick to respond if there are any problems that come up and I really like that when I call for service I talk to the bright and cheery Lenora Wheat.

I have been fighting with Zoom since I first got the copier. Nothing they have said or promised has been done. I have asked for reps to contact me and nothing I am finally left with no choice but to file a small claims action against them wich is what I am doing. as in their own words when they did finally contact me too bad we will let the court decide

I’ve been working with Zoom Technical Support to get somebody out to fix our copiers. The response time for a call back is rather slow.
As of last week, I scheduled an appointment for the current week hoping I would get a call back to confirm a schedule time. I’ve made 2 calls last week to their tech support/​scheduling line. I was assured I’d get a call from the technician. As of today, which is the following week, I have my appointment schedule for Monday. I make 2 additional calls asking when I should expect the technician and still have not received a call letting me know when somebody will show up on site to do repairs.
I’m sitting here mid day wondering if I am able to schedule other meetings or hang around and wait…

I highly recomend this company. We get our copiers from them. They rarely have any problems and when they do, the customer service is really fast and helpful. Ask for Max Ramsay.