Vivint Solar

Bryan provided excellent customer service and in depth product knowledge of the solar installation performance and process. I would highly recommend consulting with him prior to signing up with anyone else.

When the panels were installed, it didn’t look that great. The panels sit on these legs that showed from the front. Vivint said after the panels passed inspection, a front piece would be installed that would cover the legs. Well after four months, panels were finally approved. I asked for the front pieces to be installed. Ok it looks like crap. The front pieces are perforated black strips that look like the material you put on your gutters to prevent debris. One of the strips isn’t even lined up to the panel. I’ve looked at other homes with Vivint and the material they used is not the same as my neighbors. I don’t know if they were short on material and just got something at Home Depot or what. It looks like a DIY project. Left a text with my sales associate over three weeks ago and haven’t heard anything. Good luck if you choose Vivint.

What else can I say? James Butler and the Vivint Solar crew are as good as it gets. James was professional and respectful of our time and empathetic regarding my initial skepticism. He fully explained the process and other than the time associated with the survey being a bit longer than the 20 minutes he quoted (which wasn’t the biggest deal as I wanted it to be accurate) everything that Vivint was responsible for was accurate and executed quickly.
No out of pocket costs to get setup… None. I even texted James and asked if I could get a decorative front edge added to all panels a month after install and within 2 days had the edges added to all panels on my house… again…no cost!!! Vivint took care of the permits and paperwork. I received phone calls, texts and emails regarding the process, status etc. and the communication was solid. Looking forward to lower energy bills and referring a few folks over the coming years.

Previously my husband and I talked to a few solar companies only to feel confused and distrusting. However, we are happy to say that we now have solar panels on our roof. Troy Tholen, of Vivint, answered our questions and alleviated our concerns. Vivint owns and maintains the equipment. The Vivint installers were nothing less than professional, with each one greeting us with a smile and a warm hello. After the installation was compete, our home grounds were left clean. Troy continues to check in with us as well as our neighbor, (who also had Vivints solar panels installed), to respond to any questions that we may have. He is reaching out to us before we have attempted to contact him. This is a value add.
Everything has been going very well. My husband and I are looking forward to a lower electric bill.
Judy & Peter

Working with Nathan from Vivint solor was great.
He was professional and courteous. Nathan answered every questions I had and walked me through every step of the process to get my house qualified for solor.
I highly recommend Nathan and Vivint Solor
I will be telling all of my friends and family.

Wow, what a great experience I had with Vivint Solar. I met my sales person Bryan Rossiter in San Jose. I told him I was thinking about Solar on my house, but was skeptical on the PPA. I was really concerned about the 20yr contract and my HOA not allowing me to maximize the space on my roof. He explained to me there would be no upfront fees and they maintain the system. Only expenses would be to pay them for the power I generate with my system at .15centsKW. OOh yea if I needed to take down the panels for any reason it would cost me to do so.
I set up an appointment for a contracter to go on the roof to do a servey. He did his job well. He did not break any clay tiles and did not make a mess. Approx. 3days later, Bryan called me to go over the survey. He said everything looked good. The system they recommended was 7.2Kw 28 panels with a 98percent offset. PGE recommended my system be between 5−6kw stystem.
I advised Bryan everthing looked good, but he would have to deal with my HOA, Permits, and PGE. Bryan was on it the whole process. Bryan did an outstanding job. Everythinhg went smooth and he kept me updated throughout the hole process. My system was installed on Aug 15^th 2015 and electrical ⁸⁄₁₇. Today is Sept 12 and I received a call yesterday stating im up and running. Making it less than a month to get permission to operate.
The workers were very clean during the install and explained the digital panel installed on my house. I would recommend VIvint to my friends/​family. I few of my neighbors are going throug the process. As a customer please do your research. There is alot of info thrown at you. Make sure you understand everthing. I even had Bryan take me to a few customers/​houses where vivint was installed. I looked at the customers bills and looked at their setup. I was impressed. PGE is raising their rates. I want to produce my own power and save.
Like everyone should do I did my research.
1. contacted PGE to see if Vivint was a service they did business with in the Bay Area. They were doing business with them. They told me to make sure I received a system that would produce enough energy to offset my pge bill. They even recommended my system size based on my yearly usuage.
2. Read reviews on Unilocal and BBB. Some reviews were good and others were not. (Most complaints were about how long it takes to get solar activated once installed)
3. Go check out other installs.
4. If you sell your house new buyer has to agree on vivint services.
5. Call your local city permits unit to make sure they received paper work from vivint and the same with local energy co. Be a detective and investigate. Whever you invest in something, make sure what people are telling you is true. INVESTIGATE!!!

Today was the eighth person that showed up unannounced to once again take photos of the electrical panel. Unbelievable! Btw after the seventh person and my original review I called a supervisor Nick S. to complain and guess what? No return call. I’m again telling anyone looking into solar to go with another solar company.

I’ve been considering solar for a while– think GREEN right?! I haven’t done too much research on my own to know how it works, who’s the best company but love hearing the benefits.
Last Saturday, Bryan R. knocks on my door and I gave him the benefit of the doubt and listened to his pitch. He even showed me something on my PG&E bill that I was clueless about. In a nut shell, he convinced me but I wasn’t sold. I did agree to a survey of my roof the following Wednesday between 8−11am to see what they can and can’t do for my house without confirming with my husband. (Mind you, I didn’t sign a single thing but verify my info with someone on the phone.) After he left, I sat with my husband and did some research on Vivint, read reviews then asked family if they have knowledge of this company. Nothing. All knowledge and relationships were with competitors.
So, with that, I decided to email Bryan of my decision to cancel the survey. I feel I really need more education on solar panels, the benefits of leasing versus owning, how is PG&E still involved, etc. I made it clear that Wednesday is to be canceled.
Today is Wednesday. Was my survey canceled? NO. A little after 8am I get a knock, I didn’t answer because I was busy. 9am rolls around, second knock. I told the man that today was canceled and he accepted it with no question or hesitation. (Bless his soul because I was annoyed.) As a homeowner my wishes were not respected.
I emailed Bryan, he said he emailed for a cancellation but it was apparently missed. I don’t know how true that statement is but it is what it is. I’m a firm believer that communication is key and this wasn’t the case. Shame.

The guys with Vivint have been awesome from the very beginning. We had Austin come to our home and tell us about the program. When we looked into solar it just didn’t make sense to us, but after Austin explained what Vivint was doing with their PPA I was really impressed. The guy came to our home and surveyed it and our roof passed. Austin Came back a couple days later, showed us our design how much we were going to save and pay every month. The install happened a couple days later and went super smooth. (it only took about an hour and a half) All the guys were really courteous nice and professional. We got our first bill from Vivint a couple days ago and needless to say we are saving quite a bit. Went from $ 200 to around $ 130.
Overall I would definitely recommend Vivint Solar to anyone that is looking or can qualify. Austin was great and all the other guys were awesome too.

A salesperson knocked on my door and told me that I had qualified for a PG&E program and either out right lied or left a false impression that Vivent had some special relationship with PG&E that would allow me to obtain free solar panels and pay only 15 cents per unit of power. Of course probably every solar company now offers the same deal where you can buy the power from the solar company rather than pay the amount up front for the solar panels and installation. This guy acted like I had no choice. Luckily, I had just been to an event organized by a group advocating for solar energy. I called PG&E. They have no relationships with any particular solar companies. Either Vivent is a bad company or they have some rogue sales person that they don’t know about trying to mislead people in San Carlos. I wonder how many people know about PACE loan program that allows homeowners to borrow money to pay for the upfront cost of solar panels and still not be tied to a different company for the next 20 years. Can’t talk to the quality of their product as they won’t be getting my business.

The Folks at Vivint are great, I have had very good experiences with them.
I have been looking around for a solar system and the system Vivint has just makes a lot of sense. The people there are very helpful and friendly.
Also what Vivint is doing is not only needed but great, we need to transition from coal and oil to cleaner energy, Vivint is really doing something about it. I highly recommend Vivint.

If I could give this business a 0 or a negative number I would do so. We had Vivint Solar install solar on our roof last year. From the first day of install we were very disappointed. They ran conduit on the side of our house exposed and stuck out almost a foot from the upper roof line. This was never explained to us from the beginning. They installed the control panels in an area which we told them we did not want. Their installers were so messy we are still finding metal fittings in our landscape. They also on numerous occasions showed up unannounced. If their equipment fails inside the home they require you to be home to fix the issue. And on one occasion left a cord for the equipment draped across the room and felt it was acceptable to leave a cord for someone to trip on.
They don’t tell you they take off half your roof to install the panels. About 4 months after the install we had a roof leak, my husband went up on the roof to find many cracked roof tiles from the install. Some of the tiles were filled with compound to avoid replacement by their mistakes and improper install. They did come out to fix the roof, however we haven’t had much rain to see if it is truly fixed. However, the damage inside our home is still not fixed and it has been over 5 months! These guys are rookies! I would never refer these guys to anyone!

I have researched solar for a while and was overwhelmed and confused by all the different options. Solar loan, pace loan, leasing, buying outright, 4 kWh, parity, garuntees production, resale value, insurance, inverters, augh. I met with Jordan from Vivint Solar after my wife invited him in the house. I actually found it it be a good deal because I don’t have to pay up front and the incentive to maintain the system is completely on Vivint. It’s been about three months up and running and I am saving money on electricity, saving the planet, out of sight, out of mind. Thanks Vivint.

Worst solar company ever. They have their sales rep walk the neighborhood and tell lies to homeowners to install their solar panels. They deceive you into a 20 year contract with a small font contract that you can not read while their sales rep deceive you about what the terms are. You think everything is ok until you need customer service and no one is there to assist you and forget selling your house once you put these panels on because Vivint will not allow you to sell your own home unless you pay the a premium price for their panels. Feels like you’re working with the mafia. This company knows nothing about customer service. They are horrible liars.

I have Bryan from Vivint explained everything that I need to know about their service and questions. He was very professional and know all the details about their service. He is very friendly and helpful. After setting up the systems that we need several for few times, they sent someone to help out quickly. I have positive impression about their service. Especially Bryan has been very helpful. So, I would like to give them a good review. –By Dr. Joe Tai

Our experience with Vivint was definitely a five star rating. Bryan our sales rep was such a pleasure to work with and definitely made us feel comfortable and went over and beyond answering all our questions. He made us feel confident we made the right decision and made us feel we could trust him. We would surely recommend this company to all our family and friends looking for any future solar company. Thanks for such a great experience!

Vivint Solar did a great job starting with the sales reps (Bryan) that explained to us just how the system operated and all the features and benefits of it. Bryan was spot on the savings we have experienced. The crew that installed the system was very courteous and professional. I am a stickler when a job is done that everything is to my satisfaction and it was! Another note– The installation crew made several trips to complete the job and always made sure everything was clean and explained what they were going to do and if they needed to come back– great communication.
Overall very happy with service provided.

About a month ago we got a knock on the door and it was Jordan from Vivint Solar. Normally we would turn him away but he caught us on a good day and we decided to hear him out. We know people who are customers of Vivint Solar and are seeing significant savings (~80/​month). We liked what we heard and are now anxiously awaiting on inspection from PG&E so we can start saving too!
Jordan was the utmost professional salesman and was great with follow up and follow through. Basically the way the program works is there is no out of pocket cost to us. Vivint owns the panels and is responsible for maintenance & repair if needed. We pay Vivint for our electricity at PG&E’s Tier 1 rate. We looked at various other options and felt this was the right one for us. It would take about 20 years for the savings to pay itself off if we purchased outright and that wasn’t a great option for us. The Vivint installation was fast! The assessment was done the very next day. The approval was completed a few days later. Jordan came by the house to show us the layout. and we were scheduled for installation a couple days later. Jordan also came by during the installation and followed up with another call the next day. He was with us the entire way and continued to answer any questions we had. I’m very pleased with the sales and installation process. The installers were very courteous and professional as well.
One additional thing we liked about our program is that we are planning to get A/​C in the summer. Jordan said we just have to call him and they will add additional panels as needed. The goal is to get us as close to 100% efficient on solar as possible.
Pros: Great for the environment, cost savings (locked in on one rate, no tiered rates (like PG&E), fast installation, friendly/​trustworthy sales rep (Jordan).
Cons: Waiting for PG&E to do their part.
If any of this changes, I’ll update my review but for now Vivint and Jordan get 5 stars!

The other day, two Vivint salesmen came to my door trying to sell solar service. I was in the back room when my wife answered the door. They were telling her about Vivint’s solar program of installing solar panels on the roof, which they continue to own, and then selling the homeowner the electrical power that’s generated at a reduced rate vs PG&E. My wife listened to the pitch and I then heard them asking her to sign a form authorizing an «assessment» to see if solar panels would be feasible. My wife said that she would never sign anything without reading it first. That’s when I came out. She handed me the paper the salesmen had asked her to sign. This paper had nothing to do with authorizing an «assessment». It was a sales contract. In bold print on the top of the form it read,” Sales and Installation Agreement.” All the boxes that dealt with contracting for the installation of their solar panels and setting up service where checked. It only took me a second or two to throw both of these frauds, liars, and deceits, out of my house. Buyer beware. Read everything before you sign.

I wrote a review about this company a few months back, and gave them a good review. Sense then Vivint has proven to be another Comcast Cable company. Vivint has lied from start to finish. They teach their employees to lie to customers by saying they will do something that they have no intention on doing. You see vivint thinks they have me and everyone right where they want you, once they get you to sign the contract. If they havent calked to have you turn the switch off then on its because they are not doing their job. Vivint is suppose to call your local city and schedule the final inspection. If they say or have been telling you they are waiting on the city they are lying to you. Once your system is installed they are to make the call to have the final inspection. Remember they said they would secure all the permits and do everything, that means calling and setting up the final inspection. After they lied to me three times I forced them to give me credit for lying. Also they are so scared of me that the chicken shit supervisior that said he would call me back called my wife instead. Vivint SUCKS do nit do business with this company. Avoid them a look to another company people.