Value Travel

I filed my tax return this yr at the end of March in this place and when I got my tax refund check back I realized they misspelled my last name. I called them immediately to ask them like what to do in this situation and if my last name was spelled it wrong would it affect my tax filing next year. However THEY JUST DENIED EVERYTHING AND HANG ME UP ON THE PHONE! The lady who answered the phone was so rude and blamed me back because I cannot cash my check. Come on they messed up my name on the file and my check as well how can I cash it from the back?! ANYWAY ALL THE THINGS THEY DID WERE JUST DENYING AND BLAMING THEIR CUSTOMERS BACK. I wish Unilocal can improve the grading level by rating 0 star so I can give this ridiculous «service» nothing. Anyway DONT GO TO THIS PLACE AND IT WILL ONLY WASTE YOUR TIME AND EFFORT!!!

This place is horrible in customer service and time (if you says make an appointment but u never on time). You come show up whenever you feel like it. You cant even get hold of the owner and she is very rude when talking to you. She need to clean her voice messages, also she charge you way to much. If you say VALUE tax, shouldn’t you value your time and don’t let your customers wait? Duh! You need to change your way or bad karma will haunt you back. I hope you know what you doing preparing our income tax.

BE CAREFUL WHEN YOU GO TO
VALUE SERVICE CENTER TO DO YOUR TAX
My friends please help me share this post so that no one will have to be scammed or waisted so much money on claiming tax.
Nhien is the owner of this place. She charges me a total of $ 950 bucks to do my tax this year. $ 350 for just filing my tax, $ 300 for my wife Tax ID, $ 300 for my side business which I am not really active or make much.
She told me that I should received my wife’s passport and tax ID back within 4 – 6 weeks. I filed my tax on January-​26^th-​2016. I waited for 6 weeks and nothing came home. I called her and it always goes to the voice mail, which you can’t even leave a message. I kept on calling and I got a hold of her, she then told me she has call them regarding my case and it will be home in 2 weeks. I am a little bit frustrated but yet I trust her again. I waited for 2 weeks, nothing came home so I call her again. She was the most rudest person ever ! She told me why don’t I take my business else where and raised her voice at me. I told her not to talk to her customer like that. She then text me later and stating that She have called again and it will be home in 5 business days. It has been another 2 weeks. She also included the 1 – 800 number so that I can call to check on the status of the tax ID but it was a Non working number !
I continued to call her business phone # and no one there to answered. I noticed that before she received the money she would answer and afterwards she will not answer. I text her on her cell phone that you should response to your clients but she never replies. I came to her «VALUE TAX SERVICE CENTER which VALUE TRAVEL on Unilocal «today and she is not there but the sign says business hours are 10 am –6 pm. It has been over 3 months since I paid her and nothing came home, no Tax Id, how can I file my tax now?
I hope my friends won’t have to ho through what I went through. Someone taking your money and not doing their job ! She will find ways to charge you crazy amounts when you claim your tax ! I didn’t know her Unilocal was «Value Travel» I checked Unilocal but didn’t see Value Tax center. There are so many people that are frustrated like myself and was being treated awful like we owed her something. She scammed so much money from people. Very Shady Lady !!!
SAVE YOURSELF TIME, MONEY AND FRUSTRATION BY NOT GO TO THIS PLACE !!!
ANY GOOD BUSINESSES WILL TREAT YOU WITH RESPECT, RESPONDING TO YOUR CALLS OR WILL CALL YOU BACK, WILL NOT GIVE YOU THE RUN AROUND
Value service center
1692 Tully Rd 14
San Jose CA
United States
408−528−7924

She filled my tax return and she said you are all good. Today when I call IRS they say we have not received your tax return. Its been 5 weeks already.
She charged me $ 300, and didn’t even file my tax.
Why does a place like this still exist

I had the same experience with the other 1 star Unilocal reviewer at this place.
1. The staff here are rude and what is the point of making an appointment if you still have to wait like 3 hours to see them.
2. Cost– this place charge a ridiculously high price. I was charged 300 dollars for a simple tax return with Two W2s and an unemployment income form. I file as single with no property or investment so it is just imputing 3 forms into their turbo tax software.
3. I recently got an audit letter from the IRS and I can’t get a hold of my tax preparer. Their office is always close during business hours.
To the tax preparer credit, she did gave me a higher return than if I was to do it myself. However, you better be prepared when Uncle Sam come knocking. I learned it the hard way.

Made an appointment for today at 1pm and she never even showed up. What’s the point of setting something up when you can’t make it. I took time out of my day to see her. Super unprofessional, no wonder they have so many 1 star reviews. I was referred here and happy I didn’t get stuck with her shady business. Doesn’t seem like a legit business and a lot of drama with Cops coming and people not getting their return. Whew.: I escape something horrible. Learn to take your business more seriously lady.

WARNING!!! DO NOT come to this place!!! My experience was the same like everyone else who gave this place 1 star. I should have read Unilocal first before I came. My anger is still here even after I left this place for 4 days. The owner and her staffs are super rude and heartless. WE all together should file complaint to SHUT this place down!!! I don’t know why the cops still don’t do anything about this place even many customers called for help to get their rights! We need more voices to stand AGAINST this place !!!

i went here and i wouldn’t recommend doing your income taxes here.
The workers are unprofessional and they charge $ 150 which is ridiculous. I asked during the meeting how much it was and the assistant refused to tell me. I wanted my w-​2 forms back and they refused without a $ 50 fee. I grabbed my paperwork and went to san jose tax services right down the street. I will never come back to value tax center again.
Place seems shady and not legit

My cousin recommended Nhien to do my taxes for this past year when I quit my full-​time job to start my own business… so I had absolutely no idea what to do. The wait to be seen is forever (worse than the hospital) even if you come on a weekday. I had to wait at least three hours in the middle of a Thursday. Fortunately you just put your name and phone number on a waiting list, so if you fancy going shopping or grabbing coffee while you wait, it’s pretty convenient.
The actual process was confusing, because Nhien’s assistant kept throwing questions at me about my finances, and if I didn’t know how to answer them, she would answer them for me. Seemed sketchy at first. When it came down to it, Nhien was very helpful in offering bookkeeping advice in the future years of my business. She was quick (the actual process of doing my taxes took less than 30 minutes) and very professional.
She told me that she receives the majority of her business from referrals, which is pretty awesome. I was charged $ 300, and while that felt like a LOT, I would rather pay that much knowing that my taxes are done right… which I’m assuming they are if she is a legitimate business. Anyways, whew!

I agree with every one’s comments about this place. The owner Nhien Le is horrible and tricks people into believing that they will get more money back from their tax returns. She charged me $ 500 and never filed a tax return to the IRS. After numerous phone calls and drop ins at her office and 7 months of waiting, I called IRS myself and was told that a tax return was never filed under my name or SSN.
I finally went to her office and confronted her for scamming me. I called IRS while inside her office. I put the IRS agent ON SPEAKER and in front of the customers who were inside her office at that time so she couldn’t deny it. She finally refunded me $ 400 and kept the $ 100 saying that it’s for document fees. At this point I didn’t even care any more I just wanted my money back!
If any of you are going through the same experience I went through, I encourage you to call IRS at (800) 829‑3009 inside her office to confront her!
Save all your receipts for every single penny that you’ve paid her and don’t let her scam your hard earned money!!!

This place is a horrible place that scams you for your money! I came here to seek help in filling out documents because I wanted to sue a company that scammed me for my money. I came here and paid her thinking she would do what she said she would. She called me once and I called her once. After I paid her I didn’t hear from her anymore. She said she was going to fill out all the documents necessary and send it to both the court and BBB. After months of not hearing or receiving anything I gave BBB a call and they told me she had filed some paper but she didn’t file it to the right place. BBB told me she was suppose to file these papers to small court claims. I tried calling her multiple times and she didn’t respond. By then I had taken matters into my own hands. I did everything myself and I ended up taking her to court too for scamming me for my money.
Once I took her to court she tried to threaten me saying that if I don’t dismiss the case, she will give all the documents to the company I was trying to sue for scamming me. I told her to go ahead and do it since I wasn’t afraid. She talked to the owner of the company and they company didn’t side with her. In the end she ended up lose the case.
IF YOU HAVE BEEN SCAMMED HERE BEFORE I RECOMMEND YOU TAKE HER TO COURT AND STOP WHAT SHE IS DOING BECAUSE IT ISN’T RIGHT!

0 stars! HORRIBLE! I’ve been waiting over 2 months! Some of my friends and co-​workers almost 3! Her office is so unorganized I’m sure all of our returns are just crammed underneath someone else’s unfiled tax return from ’09 somewhere. All the people that mailed their own returns got theirs back no problem. I asked to mail it myself and she said she’ll take care it. Well she sure did. IRS still hasn’t received anything. I know all the business she Is getting from my coworkers is out the window after this year.

I am never doing tax with this lady no more. I found out that she over charge you when she isn’t suppose to. I recently did my tax here this year and she told me that if I pay 50 dollar first I will be able to get my money within 10 days. Guess what? i waited almost 2 month and my money still haven’t came in. Everytime I call her she told me it will come within that week, but it never did. I’m more mad because she know i been calling a lot so she decided to not pick up at all or give me a call back. What kind of employee does that to the customer. PLEASE DO NOT COME HERE. OVERCHARGE AND VERY BAD CUSTOMER SERVICE!

This is a bad place, never come back again

FIRST OFF; this business does not deserve a star at all or even be capable of still operating.
I went here with my husband back in Feb of 2013 to file our taxes with owner Nhien Le. She did all the paper works for me and my husband and said our total was $ 400 ($ 150 for me and $ 250 for my husband since he filed for his business as well.) We tried to pay with our card and she said she tried numerous times and it was declined. False! We had our wedding money in there. In fact, we had also made a large transaction the day before and it went through. She then said it was ok to pay her the following day since my husband filed with her last year. She gave us our paperwork, took my routing number and account number so that my refunds get direct deposited, and gave my husband a prepared envelope of his taxes to be mailed out by us. She kept my prepared envelope of my taxes with her because she feared that the government might suspect something if she mailed out 2 tax filings from the same address with different last names (which I thought was odd, but didn’t think anything of it because we recently got married in Jan of 2013 and I had not changed my last name but was living at the same address.) The next day, we walked into her office and hand her $ 400 in cash but never received a receipt. She was extremely busy and had many clients at the time and clients seated in front of her so we left.
A couple of weeks later, my husband received his CA refund and a letter from the IRS saying they are holding onto his Federal refund because he didn’t file last year. Bullshit! This lady was paid in full to file his taxes. So we brought the letter to her office unannounced and she gave us all kinds of excuses and saying it was our fault, etc. She threatened to call the cops on us and even turned off her business lights and left the building! What a psycho! The next day, I went to her office alone to settle things out with her. She already had my husbands tax papers from last year prepared for him to sign as if she was already expecting us. Fishy!!! Then I asked her to check on my refunds since its been several weeks. She wrote down my first and last name, phone number, SSN, and tax amount and said she will look into it and that I should expect it in 2 weeks or sometime in the month of April. I assumed after the deadline so I wait and wait and wait some more. ***she never said there was a balance to be paid whatsoever***
Today, I called her office and asked what happened to my refund. She then said me and my husband never paid for her services. WHAT? ARE YOU SERIOUS? I was so furious, I drove to her office with my husband and demanded an explanation. By this point, we are arguing and yelling but she kept giving us excuses, did the whole «turn off the lights» and leave the building scene. It pissed off my husband, that he ended up calling the cops. And when he did, she panicked and did the same. After hanging up, she started hiding things from her desk and saying absurd things to us. The cops came and she twisted the whole story around. In the end, since there was no proof, we ended up paying her AGAIN. I couldn’t believe this bitch and her assistant. But we would lose $ 400 than $ 4000 which is what was our expected refund. Overall, we will never come here again and we will do our right to let others know about her!
She cheats people of their money! She has no feelings or heart! A few girls from the café near by, came to me since I had been crying, and told us there are cops at this lady’s office all the time. The clients would call the cops on her and complain. They said they feel she’s doing something illegal and asked the cops why hadn’t they shut her business down already? Even one of the cops told me the last time he had been there, a man called police because he had been scammed of trying to bring his wife from overseas and paid the lady about $ 10,000 but his wife never came to US. This lady needs to be exposed! If you or anyone you know has dealt with his lady for tax or travel services, please inform everyone! Please use this as a platform to gather others who had been scammed by her! Together we can file a class action lawsuit against her and gain back our hard earned money! We already filed with the Better Business Bureau. Karma will definitely come around and she will get what is coming to her!!!

This place is a scam! The owner/​tax accountant, Nhien Le is unreliable. She charged me $ 500 for a tax amendment, promising me that I would get a $ 4000 refund. It’s has been a year & I never saw the refund. Every time I stopped by her office, she has a «will return» sign up, but never does.
When I first filed, she said it would take between 6 – 8 months to see the refund. After 8 months, I called her up and inquired about the status, she told me that the IRS needed a copy of my original return & asked me to drop it off at her office. After a month went by, I called her again for the status. Every time I called, her voice mail is full so I can’t leave any messages. When she does answer the phone, she either says she’s busy with training, on vacation, or I have to call her back at another time.
Then I received a letter from the IRS saying that I owe them $ 2000!
I have to take care of this situation myself from now on… will never come back again!