Unilab Quest Diagnostics

I don’t know why this place gets bad reviews. I’ve been here three times this year alone, and each time has been a decent experience.
My poor little man (3 at the time) had to come twice because he was too small to get too much blood taken at once. The staff knew that straight off the bat and took care of him! I love that they were so attentive to his needs and were very sweet to him. I also got my blood drawn here and again, they were just fine… I would definitely come back here!
We didn’t have appointments either times and we were seen fairly quick considering that!

The guy called Carlo is so rude and ignorant that it was just unbelievable. I just wish that I did not go there.

Absolutely filthy facility. How is this place even allowed to operate? Staff were friendly, but again… where do I begin with just how bad the facility is?
No toilet paper, Crud all over the walls of the bathroom. So filthy I could tell it hadn’t been cleaned in ages. Overflowing trash. Soap flung everywhere against the walls and on the floor. Door and lock so flimsy you’re afraid someone might open it while you’re trying to do your business and then everyone in the ancient, dirty chairs sitting in the lobby will see you.
The coup de gras… when I went to place my ‘sample’ through the collection window in the bathroom, there were already SEVERAL THERE THAT HAD NOT BEEN PROCESSED.
How does this place stay in business?

I didn’t have to wait long; however, the process was somehow more painful then it should be.
Throughout my lifetime I dealt with blood tests pretty well and had no problems with it. This time after I left I bled more than just a dot and I ended up with a big bruise…

Space really really small, you will have to wait in this tiny room with super dirty chairs while you don’t know a patient next to you carrying what. People end up standing outside hallway. The service is pretty slow… parking lot always full.

Expect an additional hour of wait time even if you have an appointment. They complain if you are a minute late, but don’t bother to apologize when the line to registration desk is 15 minutes long. People of certain ethnicity seem to bypass the line.

We shows up at 6:30am, but staff don’t unlock the door around 6:50am. My dad sign in numbers #5. But he still get out at 7:30am. So it not so bad if you plan ahead of time.

I made an appointment online for 6:45 am on a Saturday morning. I arrived a bit late, around 6:47, and saw a small crowd outside of the office. They had only been open for about 15 minutes and there were so many people already!
Anyway, I made my way to the desk and told the receptionist/​nurse that I had an appointment at 6:45. They asked for a confirmation number so I pulled up the email I received. I signed in on the check-​I list, filled out some paperwork, and waited. She told me I would be seen as soon as they processed my paperwork. I waited until about 7:05ish. A nurse called me to the back, sat me down, and prepared me to have my blood taken. There are no separate rooms, just stations separated with curtains. The whole process went by pretty fast. Drew my blood, told me to get a urine sample, and I was done.
I didn’t like the building and the office… everything outside looked a little run down and… not clean? I prefer my doctors’ offices bright and clean, just feels more assuring since I get a little anxious about needles. I also wish the waiting room was bigger or there was some kind of organized setup outside so that people didn’t have to stand around outside.
I also wanted to note that there were two people at the front desk, checking people in and answering questions. The one who helped me, this Asian girl, was super nice and friendly. Even though it was early and there were so many people, she never lost her patience. The other lady, who was older, was cold and unfriendly. She occasionally answered some questions from the patients, but did so in a way that suggested they should’ve already known the answers and it was dumb to ask. She never once smiled or even looked at a patient when she was talking to them.

I had an 11:45am appointment (made online). They require you to sign in when you arrive before they even talk to you. I signed in at 11:45 but the receptionist did not even look at the clip board til noon to call the next number up! There was already 15 people waiting when I arrived.
I went to the counter to ask what number I was (I didn’t remember my number on clipboard)…she noticed I had written down an appointment time and said I should come earlier next time since it takes time to fill out the papers (took 30 seconds). Because she may be the one drawing my blood, I didn’t want to argue or remind her that she didn’t even look at the sign in sheet for 15 minutes after I arrived… and that making appointments are a joke.
I finally got called in at 12:15 because I had an appointment time. The tech who drew my blood was friendly and quick. I was out in 2 minutes. The receptionist was gone and out to lunch with a room full of people waiting! She never even finished going through the sign-​in sheet!
I feel bad for the others there. They must have been there over 45minutes waiting!
I don’t understand why people are called in every 10+ minutes when the procedure takes 2 minutes. I know some people may not be there for a routine blood draw and other tests may take longer but it’s puzzles me why Quest takes forever… Not just this location but even the one down the block.
I would love to see an «Undercover Boss» episode on Quest Diagnostic test centers. There is room for so much improvement.
I will check to see if I can use Hunter Labs next time!

I echo others that the waiting room is very sparse and so small as to be suffocating. I had an appointment, and though I was handed a number in line with others who had been in front of me, I was called at my appointment time, out of turn with the others before me. It was a relief to get into what appeared to be a sanitary room. I would not come back here again for bloodwork.

Took my son for a blood test. Made an appointment an didn’t get seen till an hour an half later. Imagine a 10month old starving waiting. The waiting room was gross. The nurses there were very rude telling everyone to sign in an sit down never asking them what they need. Very unwelcoming an inconsiderate to any patient old or young.

I went here for a routine pregnancy glucose test. I opened the door and literally gagged. If I had not been literally starving myself to be able to so the test and on a schedule with my doctor i would have walked out. The smell was putrid… Like someone threw up on something rotten. I decide to make sure the draw area is sanitary and suck it up. They were very friendly and knowing I was pregnant and hadn’t eaten to be able to take the test the rushed me in. No room, little dividers… Tried to explain my veins to nurse so I wouldn’t have to get pricked and fished on and it didn’t work. Ouch. Gulped down the glucose drink and sat in the hallway as the air fresher hanging from the vent pine tree flavor (literally the trees you put in your car) was not doing the job. The next nurse that took my blood opted to skip the arm and go straight for the hand, which is more painful but whatever get it done. While she was working a stranger was just staring at me around the small divider, uncomfortable. So we finally finished, and I couldn’t get out of theree fast enough. Nice staff, it’s shame they have to work in a dump. Not there fault about the building, but all you do it draw blood, lets figure out how to do it. Bleh, don’t go here.