Things Remembered

I came in to pick-​up a girl’s bracelet and jewelry box that I had ordered online. It came out perfect. While there, I decided to do some shopping since they had a really good sale.
Erin was very helpful, professional and friendly! I will definitely be returning to purchase more gifts.

Came here to find a present for a baptism that I wiLL be attending. There was nothing great instore but I did notice a few goodies that caught my eye onLine.
The gaLs working the night shift were really friendLy and attempted to heLp me out as best as they couLd. UnfortunateLy, this store is in dire need of shipment and if I wanted the item I picked out, I wouLd have to speciaL order it and it wouLd take waaaay Longer than I had the time for.
Meh. Thanks anyways Ladies.

This place is awesome!!! I was in a hurry and last min needed to engrave a necklace for my anniversary. Unlike Valley fair who had a 4 HOUR WAIT, the lady on the phone said they could do it within an hour. I needed it before 4, came in at 3pm and it was done by 3:45pm. & they were busy, but the lady saved me. I WISH I GOT HER NAME!!! She was blonde, short hair and Caucasian. Definetly coming back.
Never doing the damn thing last min again though.

If I can give this 0 star I would. Went here to get a cake set to be engraved and they mess up on the wedding date. Do not go here

She had one job. I purchased a gift from somewhere else and brought it in for engraving. I wrote the name clearly. When asked to pick a font, I asked the salesgirl if I could see it first (I’m not going to mention your name salesgirl but please stay in school). She typed it on the screen. I liked it but told her to make sure she spelled it correctly when she went to engrave it. She said, «Oh two N’s, ok I will.» I returned 40 mins later and it was spelled wrong. I couldn’t believe it. She offered to not charge me for the engraving. Really? I said what about my item? I didn’t buy it here, now what? She told me I could get another one and bring it back for the correction. What? I should go buy another one? My disbelief was more in her suggestions than anything. She called her manager on the phone. There was no overly concerned apology as one would expect either. Her manager offered to go buy me another. This is the only reason they are getting two stars instead of one. When I came back the next day, the engraving was done but not as nice as before. Worse, the item was flawed. I asked the manager is she had even looked at it when she went to buy it. I pointed out the flaw. She said «no, I just picked it up». The Manager, Choi, then asked me for the other original item I had purchased. I did have it on me but was confused why she wanted it. It was useless to me but I hadn’t given any thought as to what to do with it — Likely throw it out. She asked again if I would give her the item, which was not purchased at Things Remembered. Her reasoning: «Well I bought you a brand new one». Yea, but what would she do with a personalized product they don’t even sell there? Still a mystery. I gave her the item in disgust and confusion. Sounds shady to me. Meanwhile, I had to give a flawed gift to a friend and after all that it just didn’t mean anything anymore.

I will NEVER shop here again. They completely ruined the engraving for five pieces of a one of a kind, irreplaceable groomsmen gift. Please see the picture. First off, they engraved the wrong date on all five pieces. They engraved a zero when it was clearly a six. When we came to pick them up, the girl tried to fix one, and it seemed like an ok fix. Well, they «fixed» the other ones and completely ruined them. So scratched up and looks terrible. I’m so upset and disappointed because they can not be replaced. I don’t understand why one looked ok, and the rest look like a child did it. The manager tried to blame it in the paint, which makes no sense because they are all the same material. She did refund my money for the engraving, but these are completely ruined and there is no way to replace them. My wedding is in two weeks, thanks for ruining these gifts.
Do not trust them with important items!

Kayla is amazing she inscribed a flask for us last minute for our friend’s birthday with amazing detail and speed. She made our day thank you sooo much :-D

Looking for a gift for a special occasion? Things Remembered has a variety of gifts which you can personalize. Some of these personalized gifts are ready to go in an hour!
I found the perfect gift here for my boyfriend’s younger sister who is graduating from high school next weekend. I didn’t think the gift would be ready by her graduation, but the sales associate told me it would take an hour.
I bought her the Owl Water Globe in the graduation gifts section. It is really nice (check out the picture I posted)! I got it personalized with her name and a quote. It was ready in an hour like I was told. I was happy with my purchase and will definitely come back when another special occasion pops up.

$ 25 to engrave «ZI-​963»
HA. Methinks NOT!

I loved the gift but the employee really didn’t help me at all. She stood there and made me think that the cost would be $ 3.00 per letter. I kept complaining how expensive that would make the gift and I didn’t plan on spending more than the cost of the gift. She let me go on and on adding it up in my head. I said you mean I’m paying $ 24.99 for the gift and for the name it’s going to cost me a whopping $ 54.00! I was so pissed and it seemed like such a trap. Then I asked if I could just have the first name which would cost $ 18.00 and she said NO, it had to be at least two lines. I’m like WTF??? You mean I have to have two lines? When did the prices go up sky high? After going back and forth, she finally said it was $ 3.00 per line. What a dumb, DUMB witch! Letting me go on & on because I couldn’t believe how expensive it was going to be for the engraving. What an evil thing to do and have fun at my expense. I should have stormed out but I really needed that gift after driving and looking for a parking place.
When I went to pick up my order the next day there was a customer complaining of the high price for just a tiny box of something. Yes, the gifts are great but expensive. I only shop at this business for special occasions, however, will never go back to this location.

I like coming here because they have really good gift ideas.
I came in one day to look at picture album for my family pictures. they have very nice designs. the customer service was way better than i had at valley fair. but the only problem i hate about this store is how old looking it is. i really needs a remodel.

I like coming here because they have really good gift ideas.
I came in one day to get a wedding present for my best friend and get it engraved because I wanted something personal and memorable. I found what I was looking for and wrote down exactly what I wanted engraved. When I came back to pick up my gift, good thing I checked EVERYTHING because they had gotten the date wrong. I wrote «July 31, 2010» and they engraved «July 1, 2010.» Holy cow, that would have been all bad if I hadn’t caught that! I pointed it out to the sales rep and all he said was, «Oh shit…» and went into the back room to talk it over with the other employee. They lost a couple of stars because of his outburst but gained one star back because they re-​did the engraving with no questions asked once I showed them what I had written on the paper.
Now, I feel bad for docking them 2 stars for that employee’s outburst… but I don’t feel that was very professional of him to be saying «Oh Shit» in front of customers.

I love coming here to get personalized gifts. The last time I had a great conversation with a lady behind the counter, very personable. It wasn’t your standard «Can I help you?», «Have you heard about our rewards program», and «Can I interest you in Super Size for 39 cents more?» You know? The best way to describe it was personable without being personal. The selection is great and it’s not overly pricy unless you need to engrave your life story on a plaque.

Welcome to the quest for the perfect gift.
«No, we don’t have a secret map to Inspiration for you to follow.
You are a little hard to please, miss (thank you for not saying ma’am) as you don’t know what you want or how much you want to spend. It’s OK, whatever it is we’ll help you.»
It is practically impossible to leave this place without an amazing personalized gift that will make you look like a queen (check out their website). Prices are absolutely affordable depending, of course, on what you get. People here are very attentive and patient with my special requirements of accent marks and «dd/​mm/​yy» dates.
I had the temptation of taking away a star because they’re at a mall and I have a personal aversion to them, but it would have not been fair.
A stunning engraved pocket watch, with engraved leather box was eventually my choice as «perfect gift» for Dad’s birthday. Well, the watch… and a surprise visit from 6000 miles away :-)