The UPS Store

The worst UPS store ever. I went to print something I walked in no one said hello I asked where I can print they just rudely said over there. A guy and a girl was working and wouldn’t even direct me where and how to print. They were both in the phone. When I asked where does it print out the girl got up and came to print it out with a very bad attitude and then went and checked me out. I saw another person came in to mail something out the guy got up real fast and greeted him and start helping him out I don’t know what it was about me that they were acting shady and rude. I rather drive further and go to another place than to come here again. I wish I could give him zero star.

Oh interesting. Saturday hours 9 – 5? It’s 453. And doors locked. Nice. Thanks for nothing !

Not only is this location jut down the street and around the corner from my place, but the staff here has always been amazing! So friendly and nice when I come in to ship stuff, and more often than not, I don’t even have to do anything! As in, they’d scan the codes for my amazing returns or they would recommend to me which box would be best for my package and they do all the taping for me. So all I have to do is give them the address and money and I’m out the door. I would totally recommend this location

So today went to THE UPS STORE to ship some Christmas gifts had a GREAT EXPERIENCE the staff was friendly and very talkative. the manager Brianna helped me and was very polite shipped 2 boxes 3 day select and 1 next day air, all had to be packed with the UPS pack and ship guaranted all came to $ 192.65.While my wife had an important paper to be notorized by Danny. He was so helpful and patient as my wife was first time for a notary and he explained everything to her. We will defiantly be coming back as regular customer’s. Thank you guys for everything

Great customer service, open early.
Came here to get something notarized. It was only $ 10 and it was fast.

Tried to drop off Amazon return and needed them to help put a piece of tape and they wanted to charge me a dollar for that? No way, Brianna, I refuse to pay for that and of course, thank you for your 1 star service.

nice quick service. People work here are super nice, I walk in with my Comcast model ready to return, there is one gentle man walk to me and ask what he can help, and did my ship super quick ! Very thing is perfect and quick!

All your packaging needs but this one lacks a notary which was the prime reason i was here. However the worker was kind enough to point out the other businesses near by that did have. Solid in the customer service dept

We came here to pick up a package we had delivered to this store to avoid all the package theft in the SJ area. Should have known it wasn’t going to be a good experience! This is UPS after all (see previous UPS related reviews.)
When my husband selected the option to pick up in store, it said it was free with UPS MyChoice membership. He had his ID ready to show the girl who works here with the piercings in her face, hair dyed black and 2 inch blonde roots showing, who never smiles. She grabbed the package and asked my husband if he was a MyChoice member. Now, I should preface this by saying he is, in fact, a UPS MyChoice member but he did not realize this was a special UPS program or that it was some kind of separate account from a UPS account. So he did not know his login or member name and she said it did not come through on her computer (they send a notification I guess?) so that will be $ 10 please.
$ 10? What? To have the UPS store hold the package? With no warning of this fee? She explained that this store is a franchise and it’s up to the discretion of her manager to come up with he fee. That’s fine and dandy, but shouldn’t we have been charged – or at least notified – up front, when choosing our shipping option? It specifically said delivering to this store was free.
After a few minutes of trying to get some answers, being told no we couldn’t talk to the manager (he comes in maybe 2 days a month and she couldn’t tell me when he would be available or how to get in touch), I decided to leave our number and have him call us. She responded with «Fine, but I can’t hold this for more than 5 days.» WHATEVER JUST RETURN TO SENDER!
So as we get into the car we felt something really just wasn’t right. We called UPS Custmer Service, explained the situation, and to make a long story short: outside of a bunch of policy discrepancies, the bottom line was we shouldn’t have to pay so he wanted to speak with the associate since we were still there.
We went back inside where she took the phone and proceeded to argue loudly with the customer service rep. She then hung up on him, grabbed the package, dumped every thing on the counter, and told us we were all set.

One star, simply because this store is never open during hours posted on the UPS website and on their own door. On two separate occasions, I’ve made the trip out here and they were closed — 1 hour before the listed closing time.
From now on, I’ll save my time and gas and will head to the UPS on Camden.

Please don’t patronize this store. The owner refused to participate in the chain-​wide holiday project of accepting donations of coats for One Warm Coat, a nonprofit that provides coats to people who need them such as the homeless. How selfish. Let’s give our business to someone with a bigger heart.

I went to UPS rather than the post office to avoid the Christmas rush and was so unhappy with the customer service that I walked out. Mailing to Canada was ¹⁄₃ of the price of the equivalent UPS option but the staff on duty didn’t know how to fill out the customs forms. He was not near pleasant or helpful and I left vowing not to go back!

Don’t open on time. Had a group of people waiting to drop/​ship package for the holiday

I’m glad I found this place! The only reason that I did was because I had a stupid AT&T receiver I had to ship back to AT&T. (That’s a different story, I should probably Unilocal AT&T next!).
As soon as I walked in Doug greets me and asks if the box I have is for AT&T return. I’m so glad he knew what to do to get it returned with no cost to me. He was very friendly and quick. It was just good old fashion great customer service. I’ll bring my shipments here from now on instead of Fed Ex. He was that pleasant and made the whole transaction very simple.

I have been using them for 2 ½ years, our mail goes there and packages, Adrian was always great and easy to deal with, they have all new staff and they are great. Anthony was not very nice and in my opinion dishonest. I have given them a second chance and they have been awesome.
All the new ladies there, great job!!! Andkeep up the great work, it is noticed.

I sent a package through this store and when it was received on the other end, it was an empty box. We filed a claims process and during the course of the investigation by UPS I was repeatedly told by a store employee Anthony on the phone that the entire amount would be credited back to me and that the investigation was complete.
Here is is one of the emails that Anthony sent me:
— — — — — — — — — — — — — — — — –
You dont have to worry about doing anything, we take of it for you. If we have any questions or if UPS needs any further info we will contact you. It usually takes about a month for you to be paid by check directly from UPS
–Anthony
— — — — — — — — — — — — — — — — –
I didn’t hear back from the store for a few weeks so I called back in and worked with Adrian. He told me that they had never received my documentation despite the fact that I gave it to Anthony via email. I also found out that Anthony had been ‘fired’ for ‘problems similar to this’ (Adrian’s words, not mine).
I sent in all my documentation AGAIN and waited another two weeks. Next, I found out that UPS would only reimburse me for $ 100 even though my loss was over $ 850. I had an ebay tracking # and paypal transaction to prove the value of the package.
The store owner, some guy named Rageev, has not called me back despite several requests/​calls from me.
I would never send a package through this store without explicitly verifying that insurance is in place. Even with insurance in place, I would personally avoid this store.

I arrived about half an hour before they opened and was typing emails in the parking lot in my car on my phone. Some dude pulls up next to me and is looking at me. I roll down my window and he asks, «Are you waiting for the store to open?» I said, «yeah…» He doesn’t say anything else.
He walks to the store, opens it up, summons me in, and apologizes for me having to wait in the car. I was there ½ an hour before they open. he has no reason to apologize. I opened the back of my car and started futzing with the boxes to be shipped, and he comes out with a handtruck, then wheels them in for me. He was very helpful and the process went extremely smoothly. A+++++

I’ve done business with this store just twice, so my review will necessarily be limited and concise.
I’m favorably impressed with the operation of the store. On two occasions, I took parcels without mailing labels since I didn’t have the requisite mailing pouches. The fellow who received the parcels (the same one both times) efficiently addressed them on my behalf right then and there and voluntarily handed me a receipt. (Another review of this UPS Store indicated that the employee on duty didn’t issue a receipt upon request.) The guy who served me was very cordial and professional. Also, because there were few customers, service was swift. Another plus: The store is bright, sparkling clean, and welcoming.

Guy wouldn’t give me a receipt. How do I know they’ll ship it and not take package home? I’ve been given receipts from other UPS stores before… his excuse was we don’t work for UPS. Really — come on.

We’ve been using the services of this particular UPS store location for several years. It just occurred to me that we have never had any problems here. All our packages arrive at their destination, the people are really nice, and the place is never crowded. Consistently good service deserves to be Unilocaled, so here you go!